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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
16 Jun 2023
Verified reviewEverything I dreamed of in a bar plug. If only they didnt keep falling out every few months.
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A. A.
16 Jun 2023
Verified reviewVery satisfied
Reply from Bikeinn.com
Dear Lee, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Jun 2023
Verified reviewZipp 404 plus tyre. Best price and quick safe delivery.
Reply from Bikeinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Jun 2023
Verified reviewNever seen my 50 something year old father so happy with an item. Perfect for storing beers on those long leg journeys. Namaste
Reply from Bikeinn.com
Dear Alan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Jun 2023
Verified reviewEverything was like ordered, fast and exactly. I can recommend this shop
Reply from Bikeinn.com
Dear Tomasz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Thanks!
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A. A.
16 Jun 2023
Verified reviewGreat! Product came without any issues. I didn’t realise that it would be delivered by Royal Mail which made it much safer - thank you! Loving my new glasses!
Reply from Bikeinn.com
Dear Pat, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Please send all goods with Royal Mail because it’s much safer than using private companies. Steer clear of Yodel at all costs!! Their drivers leave packages anywhere!!
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A. A.
16 Jun 2023
Verified reviewI am a regular customer and was always happy. This time is different due to few day delay in shipment so I did not have the tires for the race day and was really irritated.
Reply from Bikeinn.com
Hello Piotr, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
16 Jun 2023
Verified reviewGreat top, Straight forward process. Only comment postage expensive which pushes up the price.
Reply from Bikeinn.com
Dear Margaret, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Jun 2023
Verified reviewProduct delivered promptly.
Reply from Bikeinn.com
Dear Gareth, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Jun 2023
Verified reviewQuick delivery.
Reply from Bikeinn.com
Dear Thomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2023
Verified reviewThe bike came with a flat rear tyre. On inspection, we discovered that the air inlet was almost detached from the tyre/tube so it could not just be reinflated. This supplier has no customer services phone number or email address. They only have a form with very limited drop down choices. I wrote them in the box and asked for another wheel or an exchange bike, but they have not addressed my situation. They keep on sending me feedback requests instead of answering my question. My son loves his birthday present but unfortunately cannot ride it. We told them we are happy to have the bike repaired if they have a local partner to do it. The supplier needs to be more accessible to address the problems people encounter with their products
Reply from Bikeinn.com
Hello , We truly regret the inconvenience caused. In case you have received a wrong, a defective or an incomplete product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com We apologize for any inconvenience caused. Kind regards
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A. A.
1 Jun 2023
Verified reviewEasy to order, competitive price, good delivery time and product was as described.
Reply from Bikeinn.com
Dear Helen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewQuality products with good prices 👍
Reply from Bikeinn.com
Dear Stephen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewFast delivery. Good prices.
Reply from Bikeinn.com
Dear Ondrej, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewEveryting went smoothly.
Reply from Bikeinn.com
Dear Nick, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewGood price-quality!
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewEverything OK, good price, fast delivery to pickup point.
Reply from Bikeinn.com
Dear Petr, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewQuick delivery. Good packaging. Reliable products.
Reply from Bikeinn.com
Dear VASILEIOS, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Jun 2023
Verified reviewRychlé dodání
Reply from Bikeinn.com
milý Romane, Děkujeme, že jste si našli čas podělit se s námi o tak pozitivní komentáře o vaší zkušenosti. Jsme velmi rádi, že jsme vám mohli sloužit tím nejlepším způsobem. Tento typ zpětné vazby nám umožňuje identifikovat, co děláme dobře a v jakých aspektech bychom měli pracovat na zlepšení zkušeností našich zákazníků. Proto si vážíme vaší zpětné vazby. Neváhejte a kontaktujte náš tým zákaznických služeb e-mailem na support@tradeinn.com s jakýmikoli obavami nebo připomínkami. Děkuji a s pozdravem,
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A. A.
1 Jun 2023
Verified reviewOrdered some tyres that were quite a bit cheaper than here in the Uk even with the postage, contacting them was a bit naughty as estimated delivery date passed and tracking disappeared, what’s app was is Spanish so no good but love chat did work and I was emailed a link with delivery details, but if a faff but overall quite happy
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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