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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
24 Jul 2023
Verified reviewIt was a pity that the delivery took a few days more than I expected. The product does exactly what I hoped. Sitting on my bike now without pain.
Reply from Bikeinn.com
Dear A.J.M., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Jul 2023
Verified reviewtimely delivery - product as expected
Reply from Bikeinn.com
Dear Carlo, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Jul 2023
Verified reviewExcellent service but delivery did take longer than advertised but a good company to deal with
Reply from Bikeinn.com
Dear Phillip, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Jul 2023
Verified reviewGreat service from bike inn. Great communication and easy tracking facilities. Very competitive prices and delivery charges. I will definitely use this site again.
Reply from Bikeinn.com
Dear Gillian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Jul 2023
Verified reviewTowar przyszedł poekspozycyjny .
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A. A.
22 Jul 2023
Verified reviewExtensive range of products, helpful site navigation, just the estimated deliveries times varies sometimes a lot. Recommended.
Reply from Bikeinn.com
Dear Ciprian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewOrdered continental tyres, fast and efficient service would definitely buy again 👌🏻
Reply from Bikeinn.com
Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewWszystko sprawnie i szybko. Sledzenie przesylki prawidlowe. Towar zgodny z zamowieniem.
Reply from Bikeinn.com
Dear Bartosz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewThe ordering process and delivery was straightforward. Import tax to the Uk from Spain is paid at the point of order . My only concern is about the return process which may not be as simple as ordering ..
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A. A.
22 Jul 2023
Verified revieweverything was as it should be
Reply from Bikeinn.com
Dear Torben, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewThe prices can be good but the delivery times are not real. Everything is shipped from Spain and it can take several days before the item arrives in UK and then gets delivered locally. Add at least 3 days to any estimate.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewLots of choice and good prices and I have made a number of purchases through them. It's disappointing that everything is sent from Spain which can't be good environmentally (all these items travellling such long distances). The tracking is a bit hit and miss, no doubt as a result of crossing borders. I will use again.
Reply from Bikeinn.com
Dear Russell, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewEverything OK, thank you
Reply from Bikeinn.com
Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewI’ve send several mails/messages with a question about extra shippingcosts, you guys never answered them properly, because you do not read my message carefully. And it stil is not answered yet. I guess Rachel GG doesn’t understand English because her reactions do not relate to my question. It frustrated me several times and costs a lot of energy. But it’s only about €4,50. To less to care about, but if this is the way Tradeinn does their business they make an awful lot of unfair money. I hope you guys will take care of this, because this is not the way to treat customers! I guess I will never hear about this again, so good luck with everything.
Reply from Bikeinn.com
Hello Danny, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot, we apologize for the inconvenience.
Reply from A. A.
This is exactly what I expected in your reaction. You guys really do not read my message carefully! It is nog that I’m unsatisfied with the service, I want to know why I had to pay two times shippingcosts. It was really unnecessary to charge me this, because all the stuff I ordered came with the same delivery, even within the same box. And still you charge me 5,90 4,50 of shipment costs, really a shame. And time after time you don’t read my answers or messages to you properly. Because if you guy would, you would have given me the 4,50 back or at least explain me why I have to pay double the costs for a same delivery.
Show exchanges Hide exchanges -
A. A.
18 Jul 2023
Verified reviewtop top !
Reply from Bikeinn.com
Dear Ciprian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewGreat service from the bike Inn team. Thanks.
Reply from Bikeinn.com
Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewGreat service from these guys.
Reply from Bikeinn.com
Dear Mark, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewAll items arrived as planned . Installed all ready :-)
Reply from Bikeinn.com
Dear Esa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewDelivery was slow (in fairness I was not aware the parts were coming from Europe) and when the Rockshok service kit arrived it did not include foam washers which are absolutely necessary to service the upper fork. I ended up buying a service kit on Ebay that included everything.
Reply from Bikeinn.com
Hello Christopher, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
18 Jul 2023
Verified reviewI was placing an order with Bikeinn and their system told me the payment had failed and I saw no confirmation screen. So I placed the order again. I then received two identical orders as the first one had in fact been taken. This is Bikeinn's system error. I have now exchanged several emails with them, the first 4 being very disappointing in that I kept getting different stock answers that did not reflect the issue I was having. I want to return one of the orders with no shipping cost to me because it was their system issue but they are saying that is not possible. Unacceptable customer service in first not trying to understand the issue then telling me I have to pay for the return. I have also posted this same review about the first order I received
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