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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
18 Jul 2023
Verified reviewI was placing an order with Bikeinn and their system told me the payment had failed and I saw no confirmation screen. So I placed the order again. I then received two identical orders as the first one had in fact been taken. This is Bikeinn's system error. I have now exchanged several emails with them, the first 4 being very disappointing in that I kept getting different stock answers that did not reflect the issue I was having. I want to return one of the orders with no shipping cost to me because it was their system issue but they are saying that is not possible. Unacceptable customer service in first not trying to understand the issue then telling me I have to pay for the return. I will also be posting this same review about the second order I received
Reply from Bikeinn.com
Hello Mark, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Please note that you placed 2 orders, 39880848 on 2023-06-22 15:45:26 and order 39880700 on 2023-06-22 15:36:22. This may possibly be due to a bad network connection in your region. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
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A. A.
18 Jul 2023
Verified reviewItem exactly as advertised good delivery time, and good communication
Reply from Bikeinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewExcellent service. Very happy
Reply from Bikeinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewdelivered on time, half the price of rip off UK, what's not to like?
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewGreat products, fast shipping. Do recommend, no problems with this site.
Reply from Bikeinn.com
Dear Vlastimil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Hello, your welcome. As of now I have one question regarding my current order, I ordered on 3.July, the payment was paid right away and the datum of delivery said approximately 6-7 July, but today it is the 7. July and I still didn't even recieve the shipping infomration. So wjere is my order? Why is it still not proccessed? And when will it be and when should I expect it to arrive? Thank you
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A. A.
12 Jul 2023
Verified reviewI highly recommend, good prices, good communication
Reply from Bikeinn.com
Dear Jan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Hello, please solve my problem with the return of order 39571337. On 20/06/2023 I received a package with a Bryton Gardia R300L radar. I tried the radar and it doesn't suit me. When checking the reason for return item, I mistakenly entered "complaint" instead of return. You advised me to contact product service. But I don't want that. In my account on my order item for 39571337 it says "your return request is now closed" Is there still an option to send a DPD return ticket that I will pay for? I have contacted DPD and they require a printed return slip to be affixed to the package. Direct shipping to your address without a return ticket requires an amount of €52 !!, which is unacceptable to me. Thank you for the positive handling of how I should proceed. Flídr Czech Republic
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A. A.
12 Jul 2023
Verified reviewPacked and shipped very quick. Packing could be done better. The product was wrapped in Hubble foil but during transport slipped out and was only in the plastic bag which it was sent in.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewGenerally very satisfied. Cost of shipping was a bit high and not that speedy,although Brexit no doubt was a factor. The merchandise itself high quality and very satisfactory.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewGood company. Great service,
Reply from Bikeinn.com
Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewOrdered a Karoo 2 bike computer with the best price on the internet. It arrived 2 days later than expected, but I do live in Scotland. Well packaged, very happy. Will definitely use again
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewOnly problem was it took one week to arrive.
Reply from Bikeinn.com
Dear Thomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewGood prices, reasonable postage to UK. Quickly despatched and able to monitor parcel. Recommended.
Reply from Bikeinn.com
Dear Mark, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewBest price on the market
Reply from Bikeinn.com
Dear Gareth, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewReally deceptive postage times - The site quotes Royal Mail 48 hour service, but that is only once stock gets to the UK. In stock can mean 'In Stock in Some Other Country with another supplier" - it did for me. Got mine OK in the end and tracking was accurate but took nearly a week longer than expected.
Reply from Bikeinn.com
Dear, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. It may get down to an unexpected interruption in the supply chain at times, so that the shipping information changes. Please keep in mind that in this case you can change, add/remove items in your order or cancel the entire order from your account if you no longer wish to wait for an item that is temporarily not available or experiencing a delay. Unfortunately, we can only pass on the stated delivery times we receive from our suppliers to our customers. Otherwise, you will receive an email as soon as your order is shipped with the tracking number of the carrier and your invoice. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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A. A.
12 Jul 2023
Verified reviewAll good.. Thanks 👍
Reply from Bikeinn.com
Dear Gary, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewGood price for the UK about 25% lower. Delivery as per ETA .
Reply from Bikeinn.com
Dear Steve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewQuick and easy service and able to provide a product I could not find in stock elsewhere.
Reply from Bikeinn.com
Dear Jonathan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewI'm fully satisfied with my order.
Reply from Bikeinn.com
Dear Tomasz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewExcellent service arrived on time definitely recommend
Reply from Bikeinn.com
Dear Rob, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewTerrible customer service. I ordered 8 items and only 4 were delivered. I have sent several emails and, so far, nobody has even attempted to take ownership of the problem. They keep asking me to complete a return form (I don't want to return anything) and say that only 1 particular department can deal with this problem. I bought from this website because they were very slightly cheaper than the alternative. If you value customer service and want problems to be sorted out quickly, spend a few extra pennies and shop elsewhere.
Reply from Bikeinn.com
Dear Matthew, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. The refund was processed a few days ago, you should have received the corresponding amount by now, please consult your bank details. 06/07/2023 11:31:50 - Devolucion importe:-15.96 GBP We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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