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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
20 Sept 2023
Verified reviewvery quick and the right price.
Reply from Bikeinn.com
Dear n brooks, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewProduct arrived when they said it should and at an excellent price
Reply from Bikeinn.com
Dear graham leslie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewAlles hoe het behoort
Reply from Bikeinn.com
Dear PH, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewPolecam sklep Bikeinn ogromny wybór akcesorii i części rowerowych
Reply from Bikeinn.com
Dear Ryszard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewGeweldige fietsbroek. Na 120 km fietsen nog steeds geen gevoelige kobt.
Reply from Bikeinn.com
Dear JWM, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewDelivery to Czech Republic without problem.
Reply from Bikeinn.com
Dear Libor, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewPrices are very OK, but delivery is not, I've no track and trace info received from DPD, this info (QR-code) is essential to collect at the Pickup point. So, when forwarded with another transporter, in this case DPD, the pickup info from that transporter is needed to.
Reply from Bikeinn.com
Dear R.H.E., Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Sept 2023
Verified reviewDelivery was fast and you deliver a good product for a reasonable price
Reply from Bikeinn.com
Dear Hubert, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Sept 2023
Verified reviewProducts and pricing are good, but shipment to the UK is slow, which is not made clear at the point of purchase.
Reply from Bikeinn.com
Hello nick, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
16 Sept 2023
Verified reviewVerrrrry good excellent
Reply from Bikeinn.com
Dear Micheline, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Sept 2023
Verified reviewVery Poor Client service, mistake with package shipment, very long time of delivery, there was written that you have it ON STOCK but it wasn't mantioned that its on SUPPLIER STOCK.
Reply from Bikeinn.com
Hello Igor, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. It may get down to an unexpected interruption in the supply chain at times, so that the shipping information changes. Please keep in mind that in this case you can change, add/remove items in your order or cancel the entire order from your account if you no longer wish to wait for an item that is temporarily not available or experiencing a delay. Unfortunately, we can only pass on the stated delivery times we receive from our suppliers to our customers. Otherwise, you will receive an email as soon as your order is shipped with the tracking number of the carrier and your invoice. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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A. A.
16 Sept 2023
Verified reviewI didnt realize that my order will arrive from Spain. It took over a week, but the best tracking info ever! :) was provided. Best price, so would definitely buy from them again. Thank you!
Reply from Bikeinn.com
Dear Gabriel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Sept 2023
Verified reviewGreat price and delivered on time to the UK, with no hidden or additional fees
Reply from Bikeinn.com
Dear martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Sept 2023
Verified reviewEverything is fine except the delivery was delayed 1 day later than promised.
Reply from Bikeinn.com
Dear Ago, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Good luck, will order soon again!
Reply from Bikeinn.com
Great to hear, thank you!!
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A. A.
14 Sept 2023
Verified reviewSent me the wrong product. Cost too much to return it to Spain so I've written it off as waste. I ordered the same product last year from you and received the correct Brooks B17 standard saddle frame but this order wasn't the Brooks B 17 standard but the narrower sport version which is useless to me as I'm a serious cyclist who covers thousand's of miles a year on a Brooks B17 standard saddle. I'm not satisfied as it's not worth posting it back. EBay has free a return policy and ticket.
Reply from Bikeinn.com
Hello Russell, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
14 Sept 2023
Verified reviewGood price, but terrible shipping solution…
Reply from Bikeinn.com
Hello Mona, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. https://postnl.post/details?barcodes=LS901231725NL Your comments will be taken into account for continuous improvement. Best regards,
Reply from A. A.
Thank you for your reply. It was not the delay/time that was a problem, it was the shipping company that didn't give any heads up on when they would deliver, then simply sent a message that nobody was home and that it should be picked up at the nearest of their offices, but it was impossible to find the address of this office... So had to guess and go ask at one of the nearest pick-up places for packages where I live.
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A. A.
14 Sept 2023
Verified reviewGreat prices and great communication, from buying to dispatch to destination and delivered on time... Definitely worth buying from Bikeinn and keeping you up-to-date is spot on... Definitely buy again soon... Thanks guys for quick service...
Reply from Bikeinn.com
Dear Wayne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Sept 2023
Verified reviewgood on delivery came quickly no problem with chainset.
Reply from Bikeinn.com
Dear Terence, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Sept 2023
Verified reviewDelivery took longer than I am used to but the price was highly competitive and delivery was as promised.
Reply from Bikeinn.com
Dear Lee, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Sept 2023
Verified reviewVery good! Also fast shipment.
Reply from Bikeinn.com
Dear Alysha, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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