Go to website
Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
-
A. A.
8 Sept 2023
Verified reviewBikeinn site was easy to navigate and find what I want. The messages and updates in regard to order status were regular and great. Item was delivered bang on time. Only negative the tyre box was open and battered with no secirity seal on it. It looked like a returned item. But this is probably due to ot being delivered in a bag and being bashed in transit. Overall a great service and I'll use it again.
Reply from Bikeinn.com
Dear Michael, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewEasy, reliable and fast
Reply from Bikeinn.com
Dear Rob, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewDelivery takes some time, that is okay but returning (I ordered wrong size of one of the delivered itmes) is hard. Communication with BikeInn only by chat or mail. Was hard to make clear what my problem was
Reply from Bikeinn.com
Dear gerard, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewVery well done, problems whatsoever
Reply from Bikeinn.com
Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewEverything went well
Reply from Bikeinn.com
Dear Krystof, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewQuick shipping, easy to track..Great customer service
Reply from Bikeinn.com
Dear Tolga, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewProduct arrived on time and in great condition
Reply from Bikeinn.com
Dear Marco, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewWould not use them again!!!
Reply from Bikeinn.com
Hello Carl, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
-
A. A.
8 Sept 2023
Verified reviewA great tool for my sons bike and lighter than I thought it would be. Very quick dispatch and delivery, and good packaging. Will be back for more in the near future. Thank you bikeinn.com
Reply from Bikeinn.com
Dear William, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
8 Sept 2023
Verified reviewGreat price with fast delivery.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
6 Sept 2023
Verified reviewI am trying to get in touch with a real person to help me return my latest item -that is not listed in the 'order' section- but with no luck, whatsoever. the chatbot keeps giving complete utter suggestions Very frustrating experience.
Reply from Bikeinn.com
Hello Jacques, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would love to verify your issue. Please sign in to your account by using your email address and password and please select My orders. Then, click on the order, select the reason better suits the situation and follow the instructions. If you have difficulties, please contact our customer support or indicate here the item(s) you would like to return and we will open a request manually for you. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Thank you very much. Kind regards
Reply from A. A.
Hi, I can’t find the item in the list. Can you please send me a return form manually? Thank you in advance!
Reply from Bikeinn.com
Hello, We have opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status If you have any questions please communicate directly with returns using that channel. Best regards
Show exchanges Hide exchanges -
A. A.
6 Sept 2023
Verified reviewGood and fast
Reply from Bikeinn.com
Dear Pawel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
1 Sept 2023
Verified reviewThe service is excellent. The product is at a high level. The product arrives quickly after ordering.
Reply from Bikeinn.com
Dear Jevgeni, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
1 Sept 2023
Verified reviewGreat
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
1 Sept 2023
Verified reviewExpensive postage. Good product. Long time to arrive.
Reply from Bikeinn.com
Hello Paul, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
-
A. A.
1 Sept 2023
Verified reviewOutstanding service
Reply from Bikeinn.com
Dear Ian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
1 Sept 2023
Verified reviewExactly what I was looking for. A good price even with postage. Prompt delivery, happy to recommend.
Reply from Bikeinn.com
Dear Patricia Ann, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
1 Sept 2023
Verified reviewAlways happy when I’ve shopped here - good product range, great prices and service. Love these saddles too - Fizik Argo Vento R1 - so comfortable
Reply from Bikeinn.com
Dear Mike, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
1 Sept 2023
Verified reviewThe service is excellent. The product is at a high level. The product arrives quickly after ordering.
Reply from Bikeinn.com
Dear Jevgeni, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
-
A. A.
1 Sept 2023
Verified reviewDelivery date a week late i contacted the chat and basically no help and person not interested i will never use the company again this was for a birthday and charged £16 for delivery for it to be a very late delivery
Reply from Bikeinn.com
Hello Anthony, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. https://gls-group.eu/EU/en/parcel-tracking?match=364079333919 We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
Reply from A. A.
I except that things go wrong but i does not change the fact that £16 i very expensive for a delivery to be so late sorry my review stands
Show exchanges Hide exchanges
Reviews displayed in chronological order
Contact
Go to website
Certification
