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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
5 May 2024
Verified reviewSuper great !
Reply from Bikeinn.com
Dear Charlotte, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewGreat service, item arrived well before estimated delivery date.
Reply from Bikeinn.com
Dear JEREMY, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewOrdering from the website was a very comfortable experience, paying was effective but the delivery men in Irelad dropped it 15miles fro. my house in a shop unknown to me
Reply from Bikeinn.com
Dear Michael, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewpolecam
Reply from Bikeinn.com
Dear Tomasz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewFast to respond with answers, well priced product and quick delivery
Reply from Bikeinn.com
Dear Gavin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewEasy to navigate site speedy delivery got it quicker than I expected can't fault the seat delayed review as the Scottish weather wasn't playing ball been out a few times now and it has been a good upgrade to the gravel bike
Reply from Bikeinn.com
Dear Arthur, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewMy order was processed as fast as advertised with delivery to the UK. I hoped it had some bubble wrap protection but it has a hefty bike frame clamp which works as intended and arrived with no wear marks. Happy overall
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewOrdering was no problem. My watch was send quickly and got track and trace code. But watch never arrived at the pick-up point. It was sent back to bike-inn for an unknown reason. Thats more than a week ago and i did not receive answers on my e-mail and did not got my money back. The communocation is of the poorest quality. Never again Bike-inn.
Reply from Bikeinn.com
Dear Jan, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. https://tracking.dpd.de/status/en_EN/parcel/07174002133364 A refund has just been issued, you will receive the corresponding amount within the next few days. 23/04/2024 20:18:08 - Abono importe: 369.98 EUR We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please bear in mind that you always have the choice between different transport companies in case you are not satisfied with the service of a particular courier. Please accept our sincerest apologies for any inconvenience caused. Best regards
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A. A.
5 May 2024
Verified reviewHigh quality items at a very good price. They arrived a couple of days in advance of what expected. Able to track parcel through whole delivery process.
Reply from Bikeinn.com
Dear Kim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 May 2024
Verified reviewLow price is my main motivation to use bikeinn. On this item everything was fine including description and delivery time too
Reply from Bikeinn.com
Dear Benjamin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewNie będę się rozpisywał bo nie lubię tego robić ale jestem zadowolony że zdecydowałem się kupić na stronie dwie rzeczy w tym jedna z dużym upustem .
Reply from Bikeinn.com
Dear Lukasz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewExcellent site and service. Reasonable postage, considering the distance. Order showed up on time and well packaged - pretty much faultless.
Reply from Bikeinn.com
Dear jonathan mitchell, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewGood price, fast sending, every thing happened very good!
Reply from Bikeinn.com
Dear JC, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewGreat efficient service and useful information..
Reply from Bikeinn.com
Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewGood products on good price, frequent information via e-mail, reliable delivery. Highly recommended.
Reply from Bikeinn.com
Dear Istvan Csaba, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewPrima bedrijf. Snelle levering en mooie prijs
Reply from Bikeinn.com
Dear Herman, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewOk ok
Reply from Bikeinn.com
Dear Marius, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewgoed geleverd,
Reply from Bikeinn.com
Dear Jan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewAll good
Reply from Bikeinn.com
Dear Karol, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewVery straightforward and timely answers to queries about the order. The process to adjust an order is clunky - to modify an item (size say) you add the new size which you pay for immediately then remove the old size but only receive a credit a few days later.
Reply from Bikeinn.com
Dear mr hugh w watson, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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