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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
27 Nov 2021
Verified reviewAll good, with delivery across the continent.
Reply from Bikeinn.com
Dear Marian , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Nov 2021
Verified reviewExcellent prices and service. Not to mention they have stuff you won't find in other places. Highly recommended!
Reply from Bikeinn.com
Dear Emanuel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewEverything ok for now.
Reply from Bikeinn.com
Dear Nino, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewExcellent, first class service.
Reply from Bikeinn.com
Dear Keith, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewGreat service, ordered items arrived very quickly and very pleased with what arrived, especially the recyclable packaging!
Reply from Bikeinn.com
Dear Anthony, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewExcelent
Reply from Bikeinn.com
Dear Milan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewNever have a problem with these people. Place the order and every time it's delivered early and at good price.
Reply from Bikeinn.com
Dear geoff , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewVery good range of products at a reasonable price. Seems like everything is discounted, but still good quality. They have a good communication system and work to solve any issues well, giving options were they can. Overall pleased.
Reply from Bikeinn.com
Dear Dave, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewNo problemmo, quick delivery
Reply from Bikeinn.com
Dear Anton, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewNot very efficient with regard to the time frame between ordering & the dispatch & delivery time.
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A. A.
19 Nov 2021
Verified reviewNo problems at all.
Reply from Bikeinn.com
Dear Niels, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewQuick delivery and a good product.
Reply from Bikeinn.com
Dear Moa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewEasy company to deal with
Reply from Bikeinn.com
Dear Colin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Nov 2021
Verified reviewI received the wrong size skewers got a pair of 5mm ones ,I ordered 9mm front and 10 mm back .tryed getting in touch nobody got back to me
Reply from Bikeinn.com
Hello ian, We regret the inconvenience caused, in this case if you have received a wrong product, you must submit a return request through your account. Opening the return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, you can contact our customer service team by sending an email to support@tradeinn.com All the best.
Reply from A. A.
Look at my order and send me the right skewers with thanks Ian
Reply from Bikeinn.com
Hello Ian, You must contact directly with customer service team, send an email to support@tradeinn.com and they will assit you. Thank you
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A. A.
15 Nov 2021
Verified reviewGreat in general would appreciate free shipping and better discounts
Reply from Bikeinn.com
Dear Anargyros, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Nov 2021
Verified reviewI would not use this company again, yes they have things in stock that others don’t, but, their customer service is shocking. They are extremely slow at replying to emails, they do not read your emails properly, they will not accept responsibility for a mistake they made, delivery is very slow albeit it does come from Spain. Clearly one of those big companies who just don’t care. In a nut shell avoid.
Reply from Bikeinn.com
Hello Jon, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and we can see that our customer service answered you all the time, however , we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
Reply from A. A.
This is still not adequate. I notified you of a missing item well within 3 days, you took along time to reply and now you claim it is outside the 3 days to make a claim. Read my messages, look at the tracking details, look at the reply times it is all there. Sort this out by sending the missing item out. Accept you are at fault and do it. I look forward to a very prompt reply.
Reply from Bikeinn.com
Hello Jon, We think the explanation the team gave you confused you. If you receive an incomplete package, that is, with an item that is not in it, you must enter the return request, that does not mean that you are going to return the item, it is simply the process to claim the lack of the item. Our team sent you the steps to follow on several occasions, you can submit the claim anyway by sending the photos of how you received the package and the items you received in it. Have a nice day
Reply from A. A.
I have done that
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A. A.
1 Nov 2021
Verified reviewQuick delivery and great price
Reply from Bikeinn.com
Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Nov 2021
Verified reviewEverything as told recieved, very good.
Reply from Bikeinn.com
Dear Jan Willem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Nov 2021
Verified reviewMy primary place to purchase bike staff :)
Reply from Bikeinn.com
Dear Milan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 Oct 2021
Verified reviewPerfect item, fast shipping.....
Reply from Bikeinn.com
Dear Gyula, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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