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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
27 Apr 2024
Verified reviewGood quality and sharp prices, shipment takes about 10 days
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewExcellent service and price. I was able to track the package from preparation to delivery. Highly recommended.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewGreat price and fast delivery... arrived 3 days before estimated time
Reply from Bikeinn.com
Dear DAVID, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewAlt omkring handlen og betaling var helt OK Dog vedlægges det ikke returlabels .. derfor kun 4 stjerner.
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A. A.
27 Apr 2024
Verified reviewGreat items, great prices and fast delivery.
Reply from Bikeinn.com
Dear Janne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewBikeinn offer a really good selection of cycling equipment at competitive pricing but the delivery time to Sweden is unbearable!
Reply from Bikeinn.com
Hello Justin, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. https://www.mailingtechnology.com/tracking/?tn=73165001647676412&testMode=0 Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
27 Apr 2024
Verified reviewArtikel goed geleverd, duurde wel een week ongeveer qua levering. Contact met de hulplijn is minder goed en niet meedenkend. Ook zag ik op het moment dat het artikel het verzonden was dat het ergens anders flink goedkoper was en wilden ze hierin niet tegemoet komen. Jammer want het was een flink bedrag wat ik bestede bij deze winkel. Zal zelf niet zo snel meer hier iets aankopen.
Reply from Bikeinn.com
Dear Pascal, We appreciate the purchase made and the time taken to leave us a review. This type of feedback allows us to identify what we are doing well and in which aspects we should work on to improve our customers' experience. Therefore, we greatly appreciate your feedback. Thanks and best regards!
Reply from A. A.
You're welcome. It will be the first and last time I will spend some money at your shop.
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A. A.
27 Apr 2024
Verified reviewLarge selection of items for bicycles, good prices, fast delivery of ordered goods...
Reply from Bikeinn.com
Dear Marijan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewGoods, services, transport, everything is always fine
Reply from Bikeinn.com
Dear Marek, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewItem arrived on time when stated no problems at all
Reply from Bikeinn.com
Dear Andrew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
27 Apr 2024
Verified reviewThe spare parts I bought are ok in order. However, there were dents in the rear fender. Shipping takes a very long time. Everything OK
Reply from Bikeinn.com
Hello Hardy, We truly regret the inconvenience caused. In case you have received a wrong, a defective or an incomplete product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
27 Apr 2024
Verified reviewExcellent service. Prompt delivery. Good value for money
Reply from Bikeinn.com
Dear Gordon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Apr 2024
Verified reviewDelivery is always delayed with this company.
Reply from Bikeinn.com
Dear Mike, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Especially over and after the Easter holidays some courriers may be affected by delays. https://tracking.dpd.de/status/en_EN/parcel/07174002065009 Please also bear in mind that you always have the choice between different transport companies in case you are not satisfied with the service of a particular courier. Best regards,
Reply from A. A.
Thanks, I have send a message on this delay in the support section of the regular website. The order was only dispatched at the initial indicated delivery date. It seems that most of the delay was caused prior to shipping. I ordered on the 31st and the shipment was dispatched only on the 2nd. There is also no reply for days to get a free of cost return label due to this delays.
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A. A.
12 Apr 2024
Verified reviewGood website, easy to order, decent prices, good comms, good delivery timeframes.
Reply from Bikeinn.com
Dear philip sewell, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
fue un placer! (assuming your message came from HQ Spain!)
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A. A.
12 Apr 2024
Verified reviewSuperb product range and great pricing, excellent service too.
Reply from Bikeinn.com
Dear Gary, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Apr 2024
Verified reviewAll good
Reply from Bikeinn.com
Dear Luud, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Apr 2024
Verified reviewOrder delivered safely and in good time. Packaging of order rather bulky would be my only criticism.
Reply from Bikeinn.com
Dear Tim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Apr 2024
Verified reviewGood selection. Great prices and availability. Good communication re delivery. Slightly longer delivery time as expected from out of the UK, ok if not in a rush.
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Apr 2024
Verified reviewGreat product and great service and price
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Apr 2024
Verified reviewAll as described. Quick delivee
Reply from Bikeinn.com
Dear Jussi, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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