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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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I. S.
25 Sept 2024
Verified reviewFor me everything was perfect, nothing to complain or improve
Reply from Bikeinn.com
Dear Ionut, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
25 Sept 2024
Verified reviewWas a little sceptical at first after reading some reviews but needn't have worried. Great service, item arrived on time and I will have no hesitation in buying from them again. Thsnk you.
Reply from Bikeinn.com
Dear Anthony, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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N. D.
25 Sept 2024
Verified reviewExcelent
Reply from Bikeinn.com
Dear Nicolae Sorin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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R. L.
25 Sept 2024
Verified reviewHelmet with small damages, probably during transport. Late delivery
Reply from Bikeinn.com
Hello Rik, We truly regret the inconvenience caused. In case you have received a wrong, a defective or an incomplete product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture). Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes,
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J. T.
25 Sept 2024
Verified reviewThe Web page was nice and easy to use. I found my bike parts quickly. The prices are very reasonable with quick delivery. Five star service. John
Reply from Bikeinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. S.
25 Sept 2024
Verified reviewGoedkoop en snelle levering.
Reply from Bikeinn.com
Dear J, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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P. D.
25 Sept 2024
Verified reviewall good
Reply from Bikeinn.com
Dear Pawel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. D.
25 Sept 2024
Verified reviewExelent.I like tracking option,where my item is and then to expect it. Also i like that you give me information then item is dispatch and so on... Thank you Good business.
Reply from Bikeinn.com
Dear Saulius, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. A.
25 Sept 2024
Verified reviewDelighted with 3 products purchased recently. Very competitive pricing. Minor issue is that they use the Post Office delivery which has resulted in several days delay over the stated delivery window.
Reply from Bikeinn.com
Dear michael hill, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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D. C.
25 Sept 2024
Verified reviewgood product, great service.
Reply from Bikeinn.com
Dear Dave, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. P.
25 Sept 2024
Verified reviewGood quality product, good professional service, delivery service was good, option for royal mail and signed for, was my preferred shipment, secure and tracked.
Reply from Bikeinn.com
Dear Andrew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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K. A.
25 Sept 2024
Verified reviewUsed them quite a few times now, including for a new bike. Great price and had no issues
Reply from Bikeinn.com
Dear kristian hackett, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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R. B.
25 Sept 2024
Verified reviewEasy to order. Delivery slightly longer than quoted, but beautifully packed. The product exactly as ordered and already on the bike!
Reply from Bikeinn.com
Dear Roger, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. G.
25 Sept 2024
Verified reviewGreat price on a Fox helmet, BUT I felt duped at paying for a 48hour Royal Mail delivery when it was being shipped from Spain, via Netherlands then to the UK, so the item arrived late and missed my sons birthday. Only 3 stars for this, the ‘help’ was useless and the tracking was poor. So, perfect item, well priced, but order 10 days in advance to avoid disappointment.
Reply from Bikeinn.com
Hello Mark, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. We apologize for the inconvenience. Best regards,
Reply from M. G.
Noted, my suggestion is that you provide delivery estimates before orders are placed, not after.
Show exchanges Hide exchanges -
P. H.
25 Sept 2024
Verified reviewsuper sted at handle vare kommer hurtigt super tilfreds
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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E. G.
19 Sept 2024
Verified reviewHappy with the product bit it took 6 days to get to me.
Reply from Bikeinn.com
Hello Eugene, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
19 Sept 2024
Verified reviewI have already done a review but had a request to complete this. I received my braces a day earlier than expected and they seem good but haven't been used yet. I will be wearing them pretty much solidly for the next week sailing in the North Sea so they will be out through their paces and I expect them to do the job.. Reasonable price compared with others I've bought previously. Can't fault anything so far.
Reply from Bikeinn.com
Dear Karen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. D.
19 Sept 2024
Verified reviewPerfect
Reply from Bikeinn.com
Dear Jo, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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L. D.
19 Sept 2024
Verified reviewGoede service, snelle levering
Reply from Bikeinn.com
Dear Leon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. B.
19 Sept 2024
Verified reviewThe item was a 4 days delay.
Reply from Bikeinn.com
Dear Johnny, Thank you for taking the time to share such positive comments about your experience with us. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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