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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. V.
4 Oct 2024
Verified reviewBikeinn is een prima internetwinkel met kwaliteitsproducten. De levering van mijn schoenen was precies zoals op hun website staat. Ik ben er heel tevreden mee.
Reply from Bikeinn.com
Dear Arno, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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G. D.
4 Oct 2024
Verified reviewprices are good, but generally not worth the hassle: delivery takes forever (up to two months, to Amsterdam), delivery times and stock info are totally made up, most of the answers you get (if any) from customer service are automatically generated non-related absurdities. Always check sizing info on the manufacturers site - if you pick a size based upon BikeInn's info and they turn out to be wrong, they expect you to pay for returning the item..
Reply from Bikeinn.com
Dear Govert, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case. 51770192 date of order: 2024-09-08 Bezorgd op 14 september 17:37 We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. We apologize for any inconvenience caused. Best regards
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S. W.
4 Oct 2024
Verified reviewGood quality parts delivered on time for a good price
Reply from Bikeinn.com
Dear Stephen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. S.
4 Oct 2024
Verified reviewFast delivery
Reply from Bikeinn.com
Dear Sam, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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I. I.
4 Oct 2024
Verified reviewAll good, packaging was a bit loose because the box was big. But nothing was damaged or anything.
Reply from Bikeinn.com
Dear Ioannis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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K. B.
30 Sept 2024
Verified reviewThe item was as described and was shipped quickly. I've used Bike Inn on many occasions and would recommend them for their quality of service.
Reply from Bikeinn.com
Dear Keith, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. B.
30 Sept 2024
Verified reviewGreat price, Fast delivery
Reply from Bikeinn.com
Dear Michal, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. B.
30 Sept 2024
Verified reviewGood price and quick delivery Andrej
Reply from Bikeinn.com
Dear Andrej, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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G. P.
30 Sept 2024
Verified reviewGood quality and delivered on time
Reply from Bikeinn.com
Dear Graham, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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G. S.
30 Sept 2024
Verified reviewGreat price and service plus a great range of products. Thank you!
Reply from Bikeinn.com
Dear Gordon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. K.
30 Sept 2024
Verified reviewOk wszystko jak w najlepszym porządku
Reply from Bikeinn.com
Dear Arkadiusz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. K.
Super wszystko jak w najlepszym porządku polecam
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D. H.
30 Sept 2024
Verified reviewWill shop here again due to great variety of parts not found elsewhere. All delivered, great atuff
Reply from Bikeinn.com
Dear Dennis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. M.
30 Sept 2024
Verified reviewEverything OK
Reply from Bikeinn.com
Dear Michal, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. T.
30 Sept 2024
Verified reviewI've used BikeInn on a number of occasions but this time there was a problem that I don't feel has been satisfactorily resolved. I was sent the wrong item (ie something different to what I had ordered). I raised this with BikeInn. After several days they confirmed that the item could be returned at their cost (no problem). However, I still needed the correct item to be supplied. They told me that I'd have to re-ordet (again, not a problem). However, this process means I'd pay postage twice (once for the order I placed, and a second time to get the item I actually wanted). I asked if BikeInn would be prepared to waive the delivery cost since this error was of its making but it refused to do so. In essence, I have had to pay more because of BikeInn's error I will think twice about using BikeInn again.
Reply from Bikeinn.com
Dear James, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. We have requested a credit for the shipping costs for your newly placed order, you will receive an update shortly! We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
Reply from J. T.
Thank you. Had this been conveyed in the initial messages from your Customer Services department, I would have left a better review. Now that this satisfactorily resolves matters, I'd be prepared to increase my review by one star.
Reply from Bikeinn.com
Good morning James, Concerning your issue please be informed that a refund has just been issued, you will receive the corresponding amount within the next few days. 19/09/2024 17:15:34 - Abono importe: 5.99 GBP We do have taken your concerns into account and advised the corresponding department to be more careful with the aim to improve the quality of our service. Our apologies again for this inconvenience. Kind regards,
Reply from J. T.
Thank you.
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L. K.
30 Sept 2024
Verified reviewAll arrived as described and on time
Reply from Bikeinn.com
Dear Luke, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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L. A.
30 Sept 2024
Verified reviewThe product was needed quickly, ordered in the 5th, said delivery on the 10th, ended up being the 14th so 9 days for delivery. Good price but needed it quickly.
Reply from Bikeinn.com
Hello Laura, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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C. B.
30 Sept 2024
Verified reviewGiven the information beforehand was helpful for me, when I went on the website it was pretty straightforward. Delivery was spot on and the product was good
Reply from Bikeinn.com
Dear Caroline, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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R. W.
30 Sept 2024
Verified reviewHadn’t used bike Inn before so was slightly dubious but had to use them as they were the only suppliers of the part I needed. I checked them out on other review sites and they seem to based across Europe which, following the Brexit catastrophe, made me a bit concerned. The order had a tracking facility which gave a bit of reassurance. The package arrived intact but was a day late. I would use BikeInn again.
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. P.
25 Sept 2024
Verified reviewGood variety of stock, delivered quickly
Reply from Bikeinn.com
Dear steve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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W. K.
25 Sept 2024
Verified reviewAll ok
Reply from Bikeinn.com
Dear Waldemar, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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