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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"The sales representative Luke has been very helpful and friendly."
"Excellent wel informed and considerate"
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Friendliness & courtesy
"Excellent service.. Professional approach. Very knowledgeable"
"Customer service excellent staff friendly. Everything explained very well"
"good customer service, extremely good salesman"
Responsiveness
"Easy to find. Great communication. Friendly and helpful service."
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
21 Mar 2024
Verified reviewGood experience from start to finish
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A. A.
21 Mar 2024
Verified reviewLovely people , great communication. nice and easy process
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A. A.
21 Mar 2024
Verified reviewGreat company, the salesman I had was friendly, had all the information I needed, answered any questions I had 5*****
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A. A.
20 Mar 2024
Verified reviewVery good
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A. A.
20 Mar 2024
Verified reviewI was well looked after throughout the purchase of my used Ioniq and would have no issue recommending to other
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A. A.
20 Mar 2024
Verified reviewVery professional salesperson who's working at a very high standard which made me feel I was being personally looked after by the Bristol Street Motors team. I will be using Bristol Street Motors in the future and recommend them to friends an family.
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A. A.
20 Mar 2024
Verified reviewExceptional customer service .
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A. A.
20 Mar 2024
Verified reviewI would strongly recommend Vertu Honda Durham because of the manner in which they dealt with us from start to finish. No hard sell, nor lent upon to purchase any of their services. We were asked, said no and that was the end of it. Everyone in the dealership were professional and friendly. A big shout out to our salesperson, from start to finish we were dealing with Sam. Sam was very knowledgeable in all aspects of the dealerships cars. Extremely friendly and had a great sense of humour. He kept us updated completely throughout the purchase. He is an excellent ambassador for Honda Vertu. Finally, we part exchanged our car and they offer for the car was very decent. I would strongly recommend Honda Vertu at Durham and in particular Sam. Recommended
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A. A.
20 Mar 2024
Verified reviewAll good and very easy to do business with. Top effort!
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A. A.
19 Mar 2024
Verified reviewI've had a brilliant experience at this branch, from start to finish. I met a few staff members who all where very helpful and professional, but Hadyn was the salesperson I mainly dealt with. He was patient and explained everything in a way which I could understand, which is really important with such a big decision as buying a car. I'm so happy with the service I've recieved and I love the car. The staff here are extremely helpful, professional and thorough, nothing is too much of a bother for them. I cant rate this branch high enough.
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A. A.
19 Mar 2024
Verified reviewProfessional service, quality vehicles.
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A. A.
19 Mar 2024
Verified reviewVery good and friendly service. Listened to what I wanted and I love my new car which was presented perfectly.
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A. A.
19 Mar 2024
Verified reviewExcellent staff sorted my car matched everything I asked foe made feel welcome and at ease with no pressure
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A. A.
19 Mar 2024
Verified reviewHelpful, trustworthy,
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A. A.
19 Mar 2024
Verified reviewHelpful friendly staff with no pressure whilst browsing their wide choice of vehicles. Very helpful during and after the purchase of the new car.
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A. A.
19 Mar 2024
Verified reviewSatisfied; the 2017 car was immaculate not a scratch; Blake (salesman) gave me a splendid video presentation before delivery. So I am well pleased.
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A. A.
19 Mar 2024
Verified reviewGreat and easy experience buying my car thanks to Jacob.
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A. A.
19 Mar 2024
Verified reviewThank you Vertu Motors. I am very happy with the vehicle and customer service provided. 10/10 😄
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A. A.
18 Mar 2024
Verified reviewExcellent service provided by David Cooper-Fowkes who is an excellent member of your staff, very professional and knowledgeable. He explained everything and demonstrated what I would need to know in a way which I understood, some aspects of the explanations required patience which he had.
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A. A.
18 Mar 2024
Verified reviewI was pleased with Bristol Street Motors Vauxhall Crewe and would recommend them because good communication and rapport.
Reviews displayed in chronological order
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