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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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M. A.
24 Sept 2024
Verified reviewI had a great experience at Bristol Street Motors Motornation Derby because they made me feel completely at ease. There was no pressure to purchase and everything was explained to me so well. I felt I received excellent treatment
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J. A.
24 Sept 2024
Verified reviewI was very satisfied with the dealings I had with the salesman Toby
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C. A.
24 Sept 2024
Verified reviewKirsty was amazing, she was patience (issue with our bank transfer) and didn't push us on the extras....we ended up taking the extended warranty and the service contract because of the offer she gave us.. we couldn't say no.
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N. A.
24 Sept 2024
Verified reviewExcellent service. Lawrence was brilliant
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D. A.
23 Sept 2024
Verified reviewGreat service
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E. A.
23 Sept 2024
Verified reviewVery professional. timely friendly service
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L. A.
23 Sept 2024
Verified reviewThey were good.
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E. A.
22 Sept 2024
Verified reviewThe experience at Bristol Street Motors Ford West Bromwich was fantastic because no pressure,sales man explained everything gave me copy's of everything , courtesy call after collection, marvellous service from Mr W cooke
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M. A.
21 Sept 2024
Verified reviewwould highly recommend to anyone who would like to purchase a defender i drove past and within a day or two i went inside had a look around and then i got the chance to have jack, be the salesperson t be helping me finding a defender within 15 minutes he had found me one with near enough everything i wanted and then 2 weeks later i had the car,
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D. A.
21 Sept 2024
Verified reviewGreat sales support and follow up from Emily. The car is fantastic and exceeded my expectations.
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B. A.
21 Sept 2024
Verified reviewFrom start to finish I was so pleased with with Matthew bacon. Historically, sales people have had a bad press, but I can honestly say, if want a genuine salesperson, from a reputable showroom, please visit vertu.
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D. A.
21 Sept 2024
Verified reviewGreat service, car was immaculate, helpful and attentive sales team.
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V. A.
21 Sept 2024
Verified reviewGreat service. Good communication. Friendly and helpful every member if staff we spoke to
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S. A.
21 Sept 2024
Verified reviewJason is an excellent salesman
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I. A.
21 Sept 2024
Verified reviewReally helpful assistant was very knowledgeable process fast and let me no every step to receiving my car purchase
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R. A.
21 Sept 2024
Verified reviewQuality service and good choice of vehicles available.Negotiation was easy and fully explained with flexible finance arrangements.
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N. A.
21 Sept 2024
Verified reviewGreat assistance sorting my new car by the salesman Steve Lewin.
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J. A.
20 Sept 2024
Verified reviewThis was the first car I have purchased - at the age of 45 ! Everything was easy, everything was explained and I left with a car I am very happy with.
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S. A.
20 Sept 2024
Verified reviewFirst class service from salesperson Jack who was very helpful and not pushy and made the process simple
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G. A.
20 Sept 2024
Verified reviewExcellent customer service all the way through. Thanks Cath you're the best!
Reviews displayed in chronological order
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