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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"The sales representative Luke has been very helpful and friendly."
"Excellent wel informed and considerate"
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Friendliness & courtesy
"Excellent service.. Professional approach. Very knowledgeable"
"Customer service excellent staff friendly. Everything explained very well"
"good customer service, extremely good salesman"
Responsiveness
"Easy to find. Great communication. Friendly and helpful service."
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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Graham A.
26 Jul 2025
Verified reviewmanager and katie very pleasant and knew there job well
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Nicholas A.
26 Jul 2025
Verified reviewHaving had our Honda Jazz serviced at Vertu Nottingham for some years with first rate efficiency and satisfaction, when we came to think of replacing our Honda Jazz (which we have had from new, 16 years ago) there was only one place to look. Having found an ideal newer second hand Jazz, Sam, the salesman, was so helpful and we were able to secure the car very quickly. As well as explaining all its features, he took me on a very comprehensive test drive and showed me everything that my wife and I, as elderly drivers, needed to know. Tom, the Sales Manager, too, was very helpful and reassuring, and we are truly delighted with our new Honda Jazz. We have recommended Vertu Honda to our friends and family and look forward to keeping in touch with Vertu Honda in the future.
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Phillip A.
26 Jul 2025
Verified reviewGreat service from Vertu all round!
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Jacques A.
26 Jul 2025
Verified reviewThe showroom and staff are all professional at what they do. No pushy sales tactics. You feel at ease at purchasing a quality product with the assurance of warranty. Minor things that have been missed, where rectified speedily at their other dealers closer to home free of charge.
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Ps A.
25 Jul 2025
Verified reviewI'd endorse Vertu Vauxhall Crewe because the sales team(especially Natalia) was friendly, professional, and made the whole process smooth and stress-free. Their excellent customer service and positive attitude really stood out and made buying my car a pleasure.
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Clive A.
25 Jul 2025
Verified reviewOver all great experience in purchasing my next vehicle, I've been customer of Vertu Honda for 7 years and found that the all the staff were curtius and polite, my previous vehicle was serviced and repaired by them Thank you Vertu.
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J. A.
25 Jul 2025
Verified reviewGreat staff, great car. Will certainly visit this branch when I need to change my car in the future.
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S. A.
25 Jul 2025
Verified reviewExcellent customer service
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Dawn A.
25 Jul 2025
Verified reviewExcellent service no hassle buying experience, followed up by a courtesy phone call. Overall very happy with my new car purchase.
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Richard A.
25 Jul 2025
Verified reviewvery friendly staff & have a good variety of cars for sale
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M. A.
25 Jul 2025
Verified reviewGreat customer service, very helpful
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G. A.
25 Jul 2025
Verified reviewAdam was fantastic from start to finish
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David A.
25 Jul 2025
Verified reviewExcellent service from beginning to end
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Jim A.
25 Jul 2025
Verified reviewThe sales person I dealt with over the phone made the process very straightforward and easy. I have bought with Vertu in Morpeth previously and I have family that work for vertu in Doncaster so I knew I would recieve great service. The only small issue I have is that there is a leak in the boot of the car but Vertu are currently sorting this for me, otherwise the car is perfect. Highly recommend buying with Vertu.
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Robert A.
25 Jul 2025
Verified reviewGreat car and great service
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Anita A.
25 Jul 2025
Verified reviewThe staff were very professional, they had time for me, They listened to what I wanted. I didn't feel rush, it was a calm relaxing environment, The sales team were excellent, I have nothing but praise for them.
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Ld A.
25 Jul 2025
Verified reviewQuick and easy experience of buying new car and part exchange of my old car
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Lynda A.
25 Jul 2025
Verified reviewBuying a new car has never been one of my, or my wife's, favorite pastimes. In this particular instance we had decided on a make and model, but could not find the preferred colour, mileage and price locally. Following the usual searches on Google, we located a car that met our requirements, but it was over 100 miles away at Vertu Vauxhall Carlisle. After ringing Vertu we were contacted by Trevor Connelly. Trevor was exceptionally easy to deal with. From initially sending a bespoke video walk around of the car, answering our many questions and allaying our concerns,Trevor always gave an EXTREMELY HIGH LEVEL OF SERVICE. Throughout, there was absolutely no pressure at all to buy either the car or any of the extra services that Vertu provided. Trevor was very reassuring and so we decided to buy the vehicle. Delivery of the car to our home was arranged. On arrival, the car looked to have been further valeted to a very high standard, and reassuringly had been accurately described. We have now had the vehicle for a few weeks and to date it has been faultless. Buying a car unseen was a first for us, but Trevor, and indeed everybody, that we came across at Vertu Vauxhall Carlisle were professional yet friendly, respectful, and they made the process extremely easy.
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Rebecca A.
25 Jul 2025
Verified reviewGreat friendly process, no pressure able to answer questions well or find out further information. Understood my needs and wanted to ensure I got what I wanted. Very pleasant experience, everyone was friendly and approachable.
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Phill A.
25 Jul 2025
Verified reviewThe site was extremely easy to use and had a great variety of cars that matched my requirements.
Reviews displayed in chronological order
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