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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"The sales representative Luke has been very helpful and friendly."
"Excellent wel informed and considerate"
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Friendliness & courtesy
"Excellent service.. Professional approach. Very knowledgeable"
"Customer service excellent staff friendly. Everything explained very well"
"good customer service, extremely good salesman"
Responsiveness
"Easy to find. Great communication. Friendly and helpful service."
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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Andrew A.
21 Aug 2025
Verified reviewWlll has been brilliant from start to finish
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Carina A.
21 Aug 2025
Verified reviewFriendly, and honest dealership
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Craig taylor A.
21 Aug 2025
Verified reviewI was pleased with Vertu Vauxhall Sunderland and would recommend them because they take their time to find the vehicle that is right for you. Overall the experience was breeze, thoroughly explained and a smooth transition.
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Phil A.
21 Aug 2025
Verified reviewEasy to use and gives great detail on the cars.
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Barbara A.
21 Aug 2025
Verified reviewI found accessing the nissan juke on the Vertu site was done with no issues
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Ian A.
21 Aug 2025
Verified reviewGood website easy to use and piclk out local vehicles
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D. A.
21 Aug 2025
Verified reviewThe customer service is very bad. I wouldn't recommend them base on customer service. I had a few issues within 24 hours of taking the first car, and I took weeks for them to change it and resolve the problem
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Andrew A.
15 Aug 2025
Verified reviewVery helpful staff the sales team James sherris and Rebecca Hughes thanks
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Naomi A.
15 Aug 2025
Verified reviewMore than happy with the customer service I received from Vertu when I bought my car.
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Alan A.
15 Aug 2025
Verified reviewExcellent service by a cracking team, everyone was happy to go the extra mile to make sure i was happy
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Paula oldfield A.
15 Aug 2025
Verified reviewCustomer service was 10/10 stephen was lovely and friendly
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C. A.
15 Aug 2025
Verified reviewEasy to navigate website
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Paul A.
15 Aug 2025
Verified reviewVery friendly, professional staff
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Chloe A.
15 Aug 2025
Verified reviewGreat service from start to finish. Nick was brilliant to deal with and communication was excellent. When there were some small issues after the sale, they dealt with them quickly and without argument.
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Emma scott A.
15 Aug 2025
Verified reviewVery good
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Beryl A.
15 Aug 2025
Verified reviewA very welcoming and friendly staff. Listened to our concerns. Were professional and pleasant in their dealings with us.
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Donald neil A.
15 Aug 2025
Verified reviewI had a test drive of a used ID3 after less than one mile i made my mind up to by a used ID3.my budget was £15k but went over budget a little to £25k.its a great car and i have no regrets my my purchase was very easy.
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Colin A.
15 Aug 2025
Verified reviewDid most of the deal online only needed to go to the dealer to pick the car up,drove four hours to get it didn’t even get offered a cup of tea or coffee. Still waiting for the courtesy call that I was told would be after 48hours it’s now two weeks. But the car is okay.
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Gemma A.
15 Aug 2025
Verified reviewAmazing place to buy a car. Staff are fab and help with everything
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Wayne A.
15 Aug 2025
Verified reviewthey provided the deal I was looking for the minimum of fuss. not my first time purchase with Vertu and I doubt it'll be my last.
Reviews displayed in chronological order
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