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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Excellent service.. Professional approach. Very knowledgeable"
"Great experience when buying our new car from. Vertu Wigan. Excellent sales team. Very organised."
"Very professional individuals and the whole buying process works very smoothly"
Friendliness & courtesy
"good customer service, extremely good salesman"
"Get place to buy car and helpful staff big up Jones"
"Easy to find. Great communication. Friendly and helpful service."
Responsiveness
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Great service, great car. Harry the salesman was super helpful from start to finish."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
19 Sept 2025
Verified reviewEveryone was very helpful and got jobs done all worked well to solve any problems that I had Max was very helpful
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Mark fowkes A.
19 Sept 2025
Verified reviewGabby sinclair was amazing and would always recommend people speaking to her. Very helpful and nice to deal with.Went above and beyond and always kept us updated. She really was a star .
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Alan A.
19 Sept 2025
Verified reviewVertu Honda Sunderland were great because they gave a friendly and helpful service. The salesman, Alan Harrop, was knowledgable and spent as much time as was needed to explain how the car (our first EV) works. Alan also explained the finance and maintenance plans available and we would have considered the service plan if there had been a Vertu garage close to where we live. Alan also facilitated changing the registration for my private plate; overall a 5* experience and we would definitely use Vertu Sunderland again.
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Mathew A.
19 Sept 2025
Verified reviewVery easy process from start to finish. I would definitely buy a car from you again.
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Joshua A.
19 Sept 2025
Verified reviewOverall I had a great experience. Unfortunately the after care has been lacking as I have been unable to get my second car key from them as there was an issue at the time of purchase.
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Janet A.
19 Sept 2025
Verified reviewCustomer service was excellent from start to finish.
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David A.
19 Sept 2025
Verified reviewSite easy to use. Staff at Vertu Vauxhall Chesterfield, particularly our sales representative (Rhys) provided the personal service we required, which AI doesn't. My overall rating is best served during and after te 3 month warranty period. That said, to date service and support has been very good.
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Anita A.
19 Sept 2025
Verified reviewExcellent
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Ian A.
19 Sept 2025
Verified reviewNice cars, good p/x and no pressure sales
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Suzanne A.
19 Sept 2025
Verified reviewLovely friendly staff. Listened to what we wanted and worked together to sort out a good deal on a fab new car
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Andrew A.
19 Sept 2025
Verified reviewI was happy with the service at Vertu Hyundai Peterlee because the staff were very helpful and friendly they made the purchase of the car easy and explained everything every step of the way thank you very much the wife loves it.
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Mario A.
19 Sept 2025
Verified reviewI'd suggest Vertu Škoda Derby to a friend because I had a good experience with Ryan Edwards at Vertu Skoda Derby. Looking for a used car, I visited the local dealerships along Sir Frank Whittle Road. Popped into Vertu Skoda and Vertu Renault. Had a good chat with Ryan at Vertu Skoda. Vertu Skoda had a Fabia I was interested to test drive. We organised a date with Ryan. We test drove the Fabia. Really nice small car. Very smooth gear change and was similar to my first car. I decided to put a deposit on the car and to come in for a second test drive. Sent Ryan Q’s to ask about the car when I got back. Ryan was knowledgeable and filled in my Q’s. We had a second test drive and I asked more Q’s about the car. Again, Ryan was helpful and knowledgeable about the Fabia. Popped in to make payment and pick up the keys. It was a simple process which took a couple of minutes. Very happy with the Fabia. Would like to thank Ryan for answering all my Q’s and making my first Skoda purchase a positive experience. Some ideas for Vertu Skoda HQ. It would be great if Vertu Skoda also offered some apparel like the tour de France green jerseys or gillets. This would be great for the gym or visiting friends. Having parked the car safe in the garage, Skoda could also offer some expertise in keeping your new car safe and offer to fit electric garage doors for customers. Another idea for Vertu Skoda to consider is to set up an online customer dashboard. You could be prompted through the dashboard when you need to check tyres, have a service or mot. This info could be kept on the dashboard and be printed out when you’re selling or part exchanging the car. This would keep you up to date and also let you know when to book new appointments for tyres, service and mot. Very happy with the Fabia. A thumbs up to Ryan Edwards and the team at Vertu Skoda Derby.
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Chris A.
19 Sept 2025
Verified reviewPleasure to do buisness with you Alex Foster was very helpful, polite and a lot of Patience great bloke to go to for your next car very clean and tired shop placid atmosphere and everyone seem very friendly and I be happy to continue to shop here in the future for another upgrade 😀
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Nigel A.
19 Sept 2025
Verified reviewGreat sales team and service support followed up with small queries really quickly and sorted out issues found.
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Nigel charles A.
19 Sept 2025
Verified reviewVery well looked after
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Trevor A.
19 Sept 2025
Verified reviewBrilliant service from start to finish
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Anthony A.
19 Sept 2025
Verified reviewVery helpful sales person made the whole experience very pleasant.
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A. A.
19 Sept 2025
Verified reviewIt's perfect and really helpful for new drivers who brought their first car
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Kara A.
19 Sept 2025
Verified reviewHappy with the service and communication. Bonus that the new car was delivered to my doorstep.
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Fungai gerald mashamba A.
19 Sept 2025
Verified reviewVertu, Toyota Glasgow, a dealership with an excellent service, they are worth a visit and you will not be disappointed.
Reviews displayed in chronological order
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