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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Excellent service.. Professional approach. Very knowledgeable"
"Great experience when buying our new car from. Vertu Wigan. Excellent sales team. Very organised."
"Very professional individuals and the whole buying process works very smoothly"
Friendliness & courtesy
"good customer service, extremely good salesman"
"Get place to buy car and helpful staff big up Jones"
"Easy to find. Great communication. Friendly and helpful service."
Responsiveness
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Great service, great car. Harry the salesman was super helpful from start to finish."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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S. A.
25 Oct 2025
Verified reviewExcellent
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Keith A.
25 Oct 2025
Verified reviewEAsy
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Ian A.
25 Oct 2025
Verified review10 out of 10. Excellent service by Abigail. Didn't feel hurried at all. Very patient with all questions and gave what l consider full and frank answers. I left the showroom a very satisfied customer.
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Philip A.
25 Oct 2025
Verified reviewExperienced staff kept me informed all the way. The car is great - no problems at all. I will be returning for my next vehicle.
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Aaron A.
25 Oct 2025
Verified reviewNone applicable
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David A.
25 Oct 2025
Verified reviewThe site was very good, plenty of photo,s & a video of the car, The gentleman who delivered my car, was very pleasant, I have a 3 month parts & Labour guarantee with the car, which gives you confidence, all in all so far a good experience.
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M. A.
25 Oct 2025
Verified reviewThey were great. They were especially accommodating as I swapped cars but they worked hard to get me a good deal and Scott was very patient.
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Gurdip A.
25 Oct 2025
Verified reviewAfter I had really worst experience by Stourbridge and Blackburn Mercedes your staff at vertu Mercedes went beyond and above couldn't do enough just lost for words from start to finish once again thank you well done and still texting if there's anything your staff can do your staff restored my faith in Mercedes dealership after my worst experience. Thank you
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C. A.
25 Oct 2025
Verified reviewMet a nice sales, Lok. Very helpful before and after transaction. Well explaination on the car features and spec. Hope to find him for a new car soon. Highly recommended!
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Jayne A.
25 Oct 2025
Verified reviewFound the company, and the young man who l dealt with throughout the whole process of buying a car to be very professional, knowledgeable and helpful. Nothing seemed to be too much trouble especially dealing with all the online documentation!
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Ryanne A.
25 Oct 2025
Verified reviewThe site navigation is easy to use and very clear
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R. A.
25 Oct 2025
Verified reviewGood
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N. A.
25 Oct 2025
Verified reviewGreat dealership. Got back to me with information about a vehicle, which we subsequently bought from them.
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Megan A.
25 Oct 2025
Verified reviewAfter some teething issues after getting the car Ros was exceptional with her customer care, she really took everything with a fix in mind and was very kind to me at a trying time after surgery. Im very happy with the car and even more happy knowing I have someone to contact if there is any further issues.
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Fatai olatunji aruna A.
25 Oct 2025
Verified reviewGood customers service delivery...
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Daphne bishop A.
25 Oct 2025
Verified reviewSite navigation very clear Vertu com are very munch a leading company in the country with good staff and prices
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Steve A.
25 Oct 2025
Verified reviewJoe Glover handled our purchase of our new car with understanding and excellent patience. He is affable and friendly but never pushy. All staff we met were the same.
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Alwyne A.
25 Oct 2025
Verified reviewI was pleased with Vertu Nissan Ilkeston and would recommend them because I had an honest and transparent purchase of the car, the sales advisor Matt was great and helped me weigh up my options between different cars available. The customer service was great, Matt answered all the questions I had and even picked me up to aide me collecting my car, this made it very easy and hassle free! I was able to look at the cars on the site and Matt quickly came out the showroom to help me and drew my attention to the different cats available! My partner has had her car regularly serviced here and we have been impressed with the service provided, the up front pricing explained to us and the car when it has been returned to us! Thank you!
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Chris hitchcock A.
25 Oct 2025
Verified reviewI would recommend Vertu Ford Redditch to friends and family because Of the fantastic service from lewis and great selection of cars how helpful everyone was.
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Beverley bersch A.
25 Oct 2025
Verified reviewAmazing
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