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Review Summary
Ultra Secure Direct comes across as a brand that makes ordering feel straightforward and reassuring. Customers repeatedly mention helpful support, quick answers to questions, and products that arrive fast and are easy to set up.
Delivery
"Great product quick delivery easy to set up"
"Easy to order, issue with order resolved fast with no problems, fast delivery very happy with product, would definitely use again and recommend"
"Fast delivery to my chosen place Very good products very happy Thanks"
Digital experience
"Easy to navigate site and order, quick delivery and a good product."
"Parking posts are robust and easy to install. Installation guidance provided which was very helpful. Online sales easy and delivery perfect and…"
Parking posts are robust and easy to install. Installation guidance provided which was very helpful. Online sales easy and delivery perfect and quick.
"Great product, great service. Thank you very much, could not have been simpler to order. Fantastic range of great products available."
Team expertise
"A good product, VERY accurately described. Good value. Well packaged and the company was also very helpful in answering a small question I had…"
A good product, VERY accurately described. Good value. Well packaged and the company was also very helpful in answering a small question I had subsequently about the product.
"Very helpful service"
"Have used before, excellent initial advice, excellent service, excellent after sales, highly recommended"
Responsiveness
"Good to deal with. Kept you up to date and arrived quickly"
"Delivery was rapid as promised, questions answered quickly and helpfully, I highly recommend them."
"Excellent and prompt service."
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A. A.
19 Jun 2024
Verified reviewExcellent product .Delivered quickly! Very satisfied!
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A. A.
18 Jun 2024
Verified reviewProduct exactly as described, pre-programmed as requested, worked faultlessly. Couldn't have asked for better service.
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A. A.
14 Jun 2024
Verified reviewGreat service and quick delivery
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A. A.
14 Jun 2024
Verified reviewReally great service!
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A. A.
13 Jun 2024
Verified reviewvery good service and would recommend to a friend
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A. A.
13 Jun 2024
Verified reviewquick delivery great service
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A. A.
12 Jun 2024
Verified reviewWe purchased an Ultracomm3 for a terrace of 9 houses about 50 or so yards long. These houses are built around a significant steel frames as they are live/work units and we were to some extent skeptical about the claimed 600m range of the system. However, a simple test proved the aerial inside the gate was more than enough to get a good signal inside the furthest house. Very easy to set up and pair the remote handsets. The only issue to be addressed is the rear entry and an option for a rear mounted terminal box to give flexible entry locations and proper glanding would have been a bonus. Also the the cover allen screws are a bit small and fiddly although a handy tool is provided which makes them easy to remove. Overall seems like a great piece of kit for a relatively small budget.
Reply from Ultrasecuredirect.com
Good afternoon Sir. many thanks for taking the time to leave us a review. It is great to hear that the units work well for you, we do believe in the figures we quote for range, and we do often test these to ensure the coverage as stated, but there are some occasions that wireless transmission ranges can not be achieved, this could be for many reasons. We will certainly take the ideas on board and see if these can be worked into future updates, any re- designs and what possible effect that this could have on costings etc.. Kind regards and thanks again Stuart
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A. A.
12 Jun 2024
Verified reviewVery nice and professional people with excellent knowledge of understanding and helping customers. I had ordered something by mistake and was wrong, after getting un touch they refunded it very easily.
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A. A.
12 Jun 2024
Verified reviewAs i have not had the time to fit it yet i cannot give my review.
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A. A.
12 Jun 2024
Verified reviewGreat product, easy to install and gives me peace of mind knowing my garage is protected.
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A. A.
12 Jun 2024
Verified reviewOrdering and delivery are easy, however the padlock supplied with the security post was very low quality and I'll be buying a better one. Security post seems good value for the money.
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A. A.
12 Jun 2024
Verified reviewProducts as described on website and helpful communications with team answered all my queries.
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A. A.
12 Jun 2024
Verified reviewEverything does what it should and delivery was quick
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A. A.
12 Jun 2024
Verified reviewService was very good, alarm came in good time and works very well.
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A. A.
29 May 2024
Verified reviewFast delivery received what I ordered in good condition,sturdy post
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A. A.
27 May 2024
Verified reviewI am very satisfied with Ultra Secure this is my 3rd time of buying and all have been extremely easy , the site on which to find what I was looking for , the customer service is excellent answering any questions patiently , and the delivery was speedy too so I am very satisfied and will definitely recommend .
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A. A.
26 May 2024
Verified reviewGreat company... always superfast delivery And always great quality products. Would not use anyone else. Thank you
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A. A.
26 May 2024
Verified reviewSuper fast delivery, good quality. Just the job for what I need
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A. A.
26 May 2024
Verified reviewIt was easy to find what I was looking for, and after an initial problem with delivery company, excellent customer service from Stuart, who couldn’t have have been more sympathetic and helpful, now have the unit. Many thanks!
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A. A.
26 May 2024
Verified reviewBrilliant from start to finish. Items are great quality and arrived quickly.
Reviews displayed in chronological order
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