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Review Summary
Ultra Secure Direct comes across as a brand that makes ordering feel straightforward and reassuring. Customers repeatedly mention helpful support, quick answers to questions, and products that arrive fast and are easy to set up.
Delivery
"Great product quick delivery easy to set up"
"Easy to order, issue with order resolved fast with no problems, fast delivery very happy with product, would definitely use again and recommend"
"Fast delivery to my chosen place Very good products very happy Thanks"
Digital experience
"Easy to navigate site and order, quick delivery and a good product."
"Parking posts are robust and easy to install. Installation guidance provided which was very helpful. Online sales easy and delivery perfect and…"
Parking posts are robust and easy to install. Installation guidance provided which was very helpful. Online sales easy and delivery perfect and quick.
"Great product, great service. Thank you very much, could not have been simpler to order. Fantastic range of great products available."
Team expertise
"A good product, VERY accurately described. Good value. Well packaged and the company was also very helpful in answering a small question I had…"
A good product, VERY accurately described. Good value. Well packaged and the company was also very helpful in answering a small question I had subsequently about the product.
"Very helpful service"
"Have used before, excellent initial advice, excellent service, excellent after sales, highly recommended"
Responsiveness
"Good to deal with. Kept you up to date and arrived quickly"
"Delivery was rapid as promised, questions answered quickly and helpfully, I highly recommend them."
"Excellent and prompt service."
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26 May 2024
Verified reviewI have a problem with the intercom from day one I have had lots of emails with the technical department and they can't resolve it and want me to return and pay for the return postage for test and possibly repaired the company will not supply a replacement
Reply from Ultrasecuredirect.com
Good morning, Sir. Many thanks for taking the time to leave a review. We are sorry that you have experienced some difficulties with the system and our technical department have been working hard to resolve the issue, unfortunately they haven’t been able to ascertain the required information with regards to the fault and would need the units returned to us so that we can investigate the reported issue. In this instance, we would require the units to be returned to us, if you could arrange the return at your convenience, once we have the units back, we would be in a better position to advise whether there is a fault, or whether a repair or replacement was needed. We would cover return costs if the unit was indeed found to be faulty as reported and not damaged/ misused during installation. Unfortunately, we would be unable to send a replacement unit, especially without knowing fully the reason for the reported fault or refund the units without first having the units back. Please return to us and hopefully we can get this resolved quickly for you. Kind regards Stuart
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26 May 2024
Verified reviewAfter speaking to a knowledgeable gentleman from Ultra Secure Direct I placed an order for a wireless caravan alarm system on Friday afternoon. Alarm system delivered the following morning (I didn’t even pay for postage as spent more than £75!). To make my life easier, someone from Ultra Secure Direct had even gone to the trouble of syncing all the individual parts - brilliant! System fitted Saturday afternoon, works well. Thank you!
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26 May 2024
Verified reviewexcellent fast service and delivery many thanks
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26 May 2024
Verified reviewGood communication arrived quickly well packaged
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26 May 2024
Verified reviewIve dealt with ultra secure for a lot of years for security products and always found them to be spot on for delivery and after sales service advice .
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26 May 2024
Verified reviewEasy access ordering , efficient and prompt processing , delivery super quick which is what we all want.
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26 May 2024
Verified reviewCan’t fault the supplier. Fast delivery and alarm as described. Instructions a bit confusing but got there in the end.
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26 May 2024
Verified reviewArrived quickly and well packaged , great cam
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26 May 2024
Verified reviewStraightforward site, excellent product and very fast dispatch.
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26 May 2024
Verified reviewThe alarm l ordered arrived within a couple of days and was ready to use. Installation was very straightforward.
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11 May 2024
Verified reviewExcellent company to deal with, super fast delivery, what more can you ask for
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9 May 2024
Verified reviewLooks like an excellent product. Better than expected. Delivery exactly as promised.
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8 May 2024
Verified reviewFantastic service supplying an inexpensive alarm that can be remotely monitored highly recommended
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7 May 2024
Verified reviewGreat service and very helpful when I had a query
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4 May 2024
Verified reviewExcellent service, super fast delivery
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2 May 2024
Verified reviewVery good service and quick delivery, the security bollard is very good quality and I am very pleased with it.
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1 May 2024
Verified reviewEasy to navigate website, great choice of products. Very quick delivery.
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1 May 2024
Verified reviewExcellent tech and sales response and support!
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30 Apr 2024
Verified reviewItems turned up quickly and were exactly what we needed
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30 Apr 2024
Verified reviewhad to wait a little longer for goods than aticipated but friendly staff alway replied to my emails i would recomend
Reviews displayed in chronological order
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