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Review Summary
uk.peugeot-saveurs comes across as a brand people return to for the look and the feel of its mills. Reviews mention beautiful design, solid construction, easy use, and a grind that leaves customers very pleased.
Delivery
"I am very satisfied with the product quality, the service, and the speed of delivery. I definitely recommend it to everyone."
"Excellent service, speedy delivery and top notch product"
"Really good salt mill, fast shipping - really recommend"
Digital experience
"Excellent website, easy ordering, fast delivery. The Line Salt and Pepper Mills are beautifully designed and do their job well."
"Love the brand and the web journey"
"The site is easy to use, and the communication and delivery were great."
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A. A.
14 Feb 2024
Verified reviewHaving thrown out my previous purchase I ordered a new 'jewel'. The lady I spoke with coukdn't have been more helpful and is a credit to the company.
Reply from Uk.peugeot-saveurs.com
Thank you so much for your very kind review Carolyn, it is much appreciated.
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A. A.
14 Feb 2024
Verified reviewReceived my order very promptly; very impressed with the service. Thank you
Reply from Uk.peugeot-saveurs.com
Thank you Deborah for your lovely review.
Reply from A. A.
Pleasure - fantastic service and great product - thanks again.
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A. A.
14 Feb 2024
Verified reviewNot English friendly. Slow, useless response!
Reply from Uk.peugeot-saveurs.com
Thank you for taking the time to leave us a review and I am very sorry to hear that you have not had a great experience from us. Our customer service team are experiencing longer delays than usual, but I will pass your comments on to our team and we will investigate this matter,
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A. A.
14 Feb 2024
Verified reviewDelighted with my Bilbo. Fabulous packaging, a really quality product and works a treat. Highly recommend and delivery was prompt also to Ireland
Reply from Uk.peugeot-saveurs.com
Thank you so much for your review, we're thrilled you love your new product.
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A. A.
14 Feb 2024
Verified reviewService was very good especially when I spoke with Celine Guiver - she was outstanding.
Reply from Uk.peugeot-saveurs.com
Great to hear Brian, we will pass on your comments to Celine.
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A. A.
14 Feb 2024
Verified reviewGood delivery service - kept me informed .Well packaged.
Reply from Uk.peugeot-saveurs.com
Thank you Anita for your lovely review and for giving us 5 stars.
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A. A.
3 Feb 2024
Verified reviewamazing products that last
Reply from Uk.peugeot-saveurs.com
So pleased you think so Teresa! Thanks for leaving us a review.
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A. A.
3 Feb 2024
Verified reviewVery easy company to deal with.
Reply from Uk.peugeot-saveurs.com
Thanks Geoffrey for your review, we're pleased you enjoyed a great experience with us.
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A. A.
3 Feb 2024
Verified reviewPeugeot was quick to post my order, and they included a nice little silicone funnel for refilling in the package that is actually an extremely handy extra! Their products are beautifully made. I hope to be using them for many years to come!
Reply from Uk.peugeot-saveurs.com
Thank you so much Peter for your wonderful review, we really appreciate you taking the time and effort to do so. We hope you enjoy your products, and we look forward to welcoming you to our website again soon.
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A. A.
3 Feb 2024
Verified reviewI received a defective salt mill but no one is answering me. the service is not working. very bad
Reply from Uk.peugeot-saveurs.com
Hi Tetiana, sorry to hear that you have not received a response from our customer service team yet. They are experiencing a high number of tickets since the Christmas period, but I can see your ticket in our system, so someone will get back to you shortly.
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A. A.
3 Feb 2024
Verified reviewVery Good.
Reply from Uk.peugeot-saveurs.com
Thank you Antonis for taking the time to leave a review.
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A. A.
3 Feb 2024
Verified reviewEasy to use
Reply from Uk.peugeot-saveurs.com
Thanks for your review David and for the 5 stars. We hope you enjoy your product for many years.
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A. A.
3 Feb 2024
Verified reviewTop quality and attention to detail!
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A. A.
2 Feb 2024
Verified reviewMy purchase was packaged beautifully. Arrived from France very quickly. Purchasing was very easy on the site
Reply from Uk.peugeot-saveurs.com
Thank you Jan for your wonderful review of our website and service, we're super pleased that everything went well.
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A. A.
2 Feb 2024
Verified reviewI am writing this review because Peugeot has asked me to. I ordered the item 14 days ago. It has still not arrived. Courier says they tried to deliver 7 & 6 days ago. They did not. Since then next to zero communication from Peugeot or courier. The Peugeot live chat goes into perpetual ‘buffer’ if I try to ask for an update. Really disappointing. Starting to think I’ve been scammed.
Reply from Uk.peugeot-saveurs.com
Hi Jeremy, thank you for getting in touch with us and sorry to hear that you still haven't received your order from us. I have investigated and can see what has happened. I will email you using the the email address on your order to explain. Thank you
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A. A.
23 Jan 2024
Verified reviewI received an open box with a used salt mill inside. The mill had been filled with salt, however, not through a funnel so there was salt stuck between the top and main part. The booklet was loose in the box (not hung on the side by an elastic band like it was the case for my -new- pepper mill). This was clearly a product that had been used and should not have been sold as a new product. Quality control before dispatch is obviously and sadly non existent.
Reply from Uk.peugeot-saveurs.com
Hi Meghan, I was sorry to read that you were not satisfied with your order. Some of our mills come pre-filled so that they can be used straight away. It seems like during transit, some of the salt has leaked out of the mill which is unfortunate. Please do contact our customer services team using this link if you would like to return the item. Thank you https://uk.peugeot-saveurs.com/en/inspiration/order-follow-up/
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A. A.
23 Jan 2024
Verified reviewEasy to navigate but customer service is lacking
Reply from Uk.peugeot-saveurs.com
Thank you for your review Anna and apologies if you have not received a great service from us. We are experiencing a backlog of queries since the Christmas period and are not meeting our usual prompt standards. We hope to resume our normal great service shortly.
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A. A.
22 Jan 2024
Verified reviewExcellent products, quick service and well priced
Reply from Uk.peugeot-saveurs.com
Thanks Louise for your review! We're pleased to know everything went well.
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A. A.
22 Jan 2024
Verified reviewThe site isn't the easiest to navigate, the layout is confusing. Delivery took longer than expected because their email said it would be delivered on a certain day but it took several days after that with no explanation. Probably down to the carriers Also ordered in plenty of time for Xmas- it was a present - but didn't arrive till well after it. Product looks good though and is working well so far.
Reply from Uk.peugeot-saveurs.com
Thank you for your review Susan and for your feedback on our website, we are always looking at ways to improve our ordering process ,so we will take the comments into consideration. We have experienced some issues with our carriers recently, taking longer than usual to deliver items, so I can only apologise for that. However, we are pleased that you like the product, we hope you enjoy it for many years.
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A. A.
22 Jan 2024
Verified reviewHas not been delivered!
Reply from Uk.peugeot-saveurs.com
Hi Lizzy, I believe your issue is now resolved and you have received your parcel. Once again, please accept our apologies for the delay in your order and the time it took someone to get back to you.
Reply from A. A.
Yes it was resolved and I appreciate the apology
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