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Review Summary
uk.peugeot-saveurs comes across as a brand people return to for the look and the feel of its mills. Reviews mention beautiful design, solid construction, easy use, and a grind that leaves customers very pleased.
Delivery
"I am very satisfied with the product quality, the service, and the speed of delivery. I definitely recommend it to everyone."
"Excellent service, speedy delivery and top notch product"
"Really good salt mill, fast shipping - really recommend"
Digital experience
"Excellent website, easy ordering, fast delivery. The Line Salt and Pepper Mills are beautifully designed and do their job well."
"Love the brand and the web journey"
"The site is easy to use, and the communication and delivery were great."
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J. J.
12 Jan 2025
Verified reviewBuild quality is great!
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D. F.
12 Jan 2025
Verified reviewIt was a gift so I can not help you sorry
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J. T.
12 Jan 2025
Verified reviewDelivery was slow so didn’t arrive on expected date I ordered it on the 12th December and it arrived on the 31st December
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K. G.
12 Jan 2025
Verified reviewGreat decanter, very well made, very happy with the purchase and the service! Thanks
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A. W.
12 Jan 2025
Verified reviewExcellent service
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T. P.
12 Jan 2025
Verified reviewExcellent service, delivered on time and with regular update on the progress of the order
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H. F.
12 Jan 2025
Verified reviewI need to return this item as it is too small for the Peugeot salt and pepper mills I have. I presumed they were all one size, this was not clear when ordering.
Reply from Uk.peugeot-saveurs.com
Dear Heidi, I thank you for your interest in our Peugeot ranges of products, for your trust and your purchase. Further to your review, I inform you that we are sorry that your mill doesn't fulfil your expectations. We apologize for any inconvenience caused. I acknowledge receipt of your return request and invite you to fill in the form dedicated to product returns completing the returns form by clicking on the link below: https://uk.peugeot-saveurs.com/en/inspiration/order-follow-up/ Please tick the box “Return an order” in the subject line. This form will enable you to send us all the information we need to analyze your request (please specify the product(s) you wish to return). We thank you in advance for your understanding and kind cooperation and remain at your disposal should you need any further information. Kind regards, Céline. The Peugeot Saveurs Team.
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M. G.
11 Jan 2025
Verified reviewEasy to use
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E. H.
11 Jan 2025
Verified reviewEasy to order. Advised re delay. Very pleased with gift box and contents.
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K. G.
4 Jan 2025
Verified reviewGreat service, very happy with the order and the service!Thanks
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I. D.
4 Jan 2025
Verified reviewService a little slow but it was close to Christmas. Thank you.
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J. A.
4 Jan 2025
Verified reviewLove this pepper grinder, it’s a thing of beauty. Customer service was great and delivery was surprisingly quick 🙏🏻
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P. J.
4 Jan 2025
Verified reviewExcellent grinders but a little disappointed that the top nut keeps loosening. Other than that lovely quality product. Just a note about delivery. Peugeot you should include the phone number on delivery sticker so that delivery drivers may contact apartment dwellers.
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F. B.
4 Jan 2025
Verified reviewClear website and very good service and was kept informed through out my order delivery
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A. B.
4 Jan 2025
Verified reviewOrder made 25th November for Christmas gifts. The company take forever to answer emails. Still waiting for reply after providing the information requested. Really disappointed that after nearly a month, no-one can tell me where my items are. Have had to buy additional gifts elsewhere. I can only imagine how difficult returns will be...
Reply from Uk.peugeot-saveurs.com
Dear Angela, hank you for your interest in Peugeot’s range of products, your trust, and your purchase. We also appreciate that you took the time to share a review regarding your experience. We are truly sorry that your order could not be delivered, and we apologize for this delivery issue. As previously communicated by our colleague in your email exchanges, a claim has been opened with our carrier, and it is currently being processed. We will get back to you as soon as we receive their conclusion. We greatly appreciate your patience and understanding. Please don’t hesitate to reach out if you need any further information. Best regards, Céline The Peugeot Saveurs Team
Reply from A. B.
This 'communication'has been going on for weeks. Christmas Eve today and still nowhere near a resolution. Very frustrating and disappointing.
Reply from Uk.peugeot-saveurs.com
Dear Angela, I completely understand your point of view and sincerely apologize once again for the inconvenience caused. A claim is currently in progress with our carrier. Please note that the carrier has 30 days from the date the claim was opened to resolve the issue. This means that if they are unable to locate your parcel and schedule its delivery within this timeframe, we will proceed with a refund. We greatly appreciate your patience and understanding. Should you require any further information, please don’t hesitate to contact me. Kind regards, Céline The Peugeot Saveurs Team
Show exchanges Hide exchanges -
J. B.
2 Jan 2025
Verified reviewCustomer services will listen but do not act ! Say they will email you and solve the problem….. nothing! My pepper mill does not work, salt and pepper mills have been fully charged. Salt mill works very well. Pepper mill will not work, your staff told us you have had a problem with the pepper mills only . Took both of my email address’s and said this would be solved. Two more telephone calls, message on your support line as you suggest in your red booklet . Still no response or help. I need to send pepper mill back and you replace a pepper mill that does work. This is a Christmas present for my husband and I am really disappointed with Peugeot. I have Peugeot mills from 30 years ago and still use them! Please would you solve this problem??
Reply from Uk.peugeot-saveurs.com
We thank you for your interest in Peugeot’s range of products and for taking the time to share a review about your purchase. We are truly sorry to hear that your pepper mill did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We also apologize for the delay in our response. During this festive season, our primary focus has been to ensure that all orders are shipped as quickly as possible. To prioritize this, we made the exceptional decision to handle after-sales service (SAV) requests starting in January 2025. However, understanding the significance of your gift mill, we have decided to expedite the process. A prepaid return label has been sent to you, and upon receiving your current mill, we will promptly send you a replacement. If you have any further questions or need assistance, please don’t hesitate to contact me. Kind regards, The Peugeot Saveurs Team.
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M. S.
31 Dec 2024
Verified reviewThe shape of the 1874 is very distinctive and pleasing. The grinding mechanism seems to work well. The finish of the pepper pot however is disappointing - a sort of muddy beige colour that masks the natural appearance of the wood.
Reply from Uk.peugeot-saveurs.com
Dear Mark, I thank you for your interest in Peugeot’s range of products, your trust, and your purchase. We also appreciate that you took the time to share a review about your mill. We are sorry to hear that the finish of your mill did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. While we understand that preferences can vary, I would like to point out that you are eligible for a free return of your mill, as your order was placed on November 29th. You can initiate this process directly via our website. Please don’t hesitate to reach out if you require further information or assistance. I remain at your disposal to help in any way I can. Kind regards, Céline. The Peugeot Saveurs Team.
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G. C.
31 Dec 2024
Verified reviewI order from UK and was a little worried it may not arrive for Christmas so a popped an email out to them. The next day a lovely lady replied and all my worries where take care of. Package arrived with a week to spare. very happy
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F. K.
30 Dec 2024
Verified reviewVery classy cruet set, delighted with them. Present for my son and his wife - they bought the same pair for us last year!
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A. S.
30 Dec 2024
Verified reviewOdd that this product is more expensive from the manufacturer than it is from some retailers in the UK. Otherwise the service was good.
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