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Review Summary
Trekkinn is described as a place where buying feels straightforward and reassuring, with quick checkout, clear information and delivery that usually arrives promptly. Customers mention good prices, easy ordering and products that match expectations, which makes repeat purchases feel natural.
Delivery
"My leki poles were competitively priced and dispatch was prompt. The tracking was easy to access. I’m thrilled with them!"
"Astonighingly nice price, rapid delivery, good quality. Recommended!"
"The ordered goods were delivered on schedule and in very good condition."
Digital experience
"Absolútny the best shop.. Profesionaly and very good peoples. Thank you very much."
"Clear, functional website. Better size options than other sites. Simple order process. Excellent delivery update without needless texts etc."
"Nice and easy to navigate, large inventory for every sports genre. Good communication about shipment status. ."
Team expertise
"Excellent service, competitive prices and good communications. I will definitely buy from again."
"Pleased with the experience and highly recommend them."
"Professional service delivery 👌"
Choice
"Large selection, good prices"
"Site is easy to negotiate and lots to choose from. Easy at checkout and delivery was great."
"Great service great selection of shoes at a really good price."
Responsiveness
"Quick service."
"Fast efficient service would definately use again"
"Efficient process. Good communication and timely delivery"
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A. A.
11 Apr 2023
Verified reviewGood Company
Reply from Trekkinn.com
Dear karin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewExcellent site to use, easy to order and goods delivered before expected end date. Customer service brilliant, I had to cancel the first order as I'd ordered the wrong colour. Money refunded quickly and re order made. Goods arrived well packaged. Will definitely use this site again.
Reply from Trekkinn.com
Dear Carol, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewGood service and product
Reply from Trekkinn.com
Dear Annemarie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewExcellent service, good price and delivered very quickly.
Reply from Trekkinn.com
Dear Alan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewThis was my first order from trekkinn and oooh boy I screwed it (order the wrong item cancelled it etc). But everything went really smoothly they were very helpful and the final perfect order arrived a few days ago without any issue. So great work trekkinn! (Also prices are really good)
Reply from Trekkinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewExcellent service. arrived on time as promised. Would recommend to everyone.
Reply from Trekkinn.com
Dear Linda, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewgreat shoe,,need breaking in,,feet dry,,would recommend shoe and trekkinn
Reply from Trekkinn.com
Dear john, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewGood website, quick delivery of order Fjällräven fleece. Satisfied client.
Reply from Trekkinn.com
Dear Willem H., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewSome bargains to be had on this website sometimes. Easy to navigate/order and delivery time is pretty good and they update where your item is. Worth a look at.
Reply from Trekkinn.com
Dear Mark, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewMy fairy god daughter has one of these, and I was amazed at how much she pulled out of it, in spite of how small it looks. So, being 5ft 3", I bought myself the XS/S. The material is good quality and I love the exterior storage on the hip belt and on the LH shoulder strap. I guess it will take a little time to adjust it so it fits properly, but no more than other brands of sack I've had. My only concern is the pocket for the water bladder. I have a 2L bladder and could only just fit it in empty. It may require filling in situ rather then trying to get it in when full. With all these things though, it takes time to get to find the best way to do these things, and I haven't used it on a hike yet. I've been told the little hole at the bottom of the exterior pocket is for fixing a light to the pack. Neat, but I've not come across such a light anywhere as yet.
Reply from Trekkinn.com
Dear wendy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewI haven’t received my goods and 3 weeks on they are still investigating, very poor will not use again!
Reply from Trekkinn.com
Hello Carl, Please note that this issue could not be solved earlier because the necessary document (affidavit) has not been filled out and returned to us. Please consult your account as it has been sent once again. Please also take into consideration that every shipping company has established protocols as well as time frames and deadlines which is why the issue could not be solved earlier. In general, transport issues take a lot of time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and our customers. We apologize for any inconvenience caused. Kind regards
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A. A.
30 Mar 2023
Verified reviewExcellent service as usual. Quick delivery, perfect shoes.
Reply from Trekkinn.com
Dear Frank, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewvery good
Reply from Trekkinn.com
Dear Adrian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewFair price, fast delivery, even to The Netherlands
Reply from Trekkinn.com
Dear Maurits, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Mar 2023
Verified reviewIcebreaker is a great product but can be pricey. TrekkInn had the most competitive price online and was very confident in purchasing from them. A go to top all winter, love it, thank you.
Reply from Trekkinn.com
Dear May, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Mar 2023
Verified reviewEasy to buy from, great range of products. You just need to know if you are buying from the UK products are dispatched from abroad.
Reply from Trekkinn.com
Dear Lisa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Mar 2023
Verified reviewThanks for businnes. Everything was qiuck and safe.
Reply from Trekkinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Mar 2023
Verified reviewWasn’t the right colour. Have contacted to see where to return item to and get a refund but no reply. Won’t use again
Reply from Trekkinn.com
Hello John, We truly regret the inconvenience caused. In case you have received a wrong , incomplete or defective product you would need to submit a return request through your account, please. Log in to MY ACCOUNT Sign in to your account by using your email address and password and please select My orders. Please click on the order, select the reason better suits the situation and follow the instructions. Then print your return label. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
20 Mar 2023
Verified reviewThe item was slightly damaged
Reply from Trekkinn.com
Hello Richard, We truly regret the inconvenience caused. In case you have received a wrong , incomplete or defective product you would need to submit a return request through your account, please. Log in to MY ACCOUNT Sign in to your account by using your email address and password and please select My orders. Please click on the order, select the reason better suits the situation and follow the instructions. Then print your return label. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
3 Mar 2023
Verified reviewLow prices, good quality and Quick service
Reply from Trekkinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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