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Review Summary
Trekkinn is described as a place where buying feels straightforward and reassuring, with quick checkout, clear information and delivery that usually arrives promptly. Customers mention good prices, easy ordering and products that match expectations, which makes repeat purchases feel natural.
Delivery
"Prompt delivery . Well packed"
"My leki poles were competitively priced and dispatch was prompt. The tracking was easy to access. I’m thrilled with them!"
"Astonighingly nice price, rapid delivery, good quality. Recommended!"
Digital experience
"Absolútny the best shop.. Profesionaly and very good peoples. Thank you very much."
"Clear, functional website. Better size options than other sites. Simple order process. Excellent delivery update without needless texts etc."
"Nice and easy to navigate, large inventory for every sports genre. Good communication about shipment status. ."
Team expertise
"Excellent service, competitive prices and good communications. I will definitely buy from again."
"Pleased with the experience and highly recommend them."
"Professional service delivery 👌"
Choice
"Large selection, good prices"
"Site is easy to negotiate and lots to choose from. Easy at checkout and delivery was great."
"Great service great selection of shoes at a really good price."
Responsiveness
"Quick service."
"Fast efficient service would definately use again"
"Efficient process. Good communication and timely delivery"
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A. A.
10 May 2024
Verified reviewI ordered a pair of Merrel Moab walking shoes which were significantly cheaper than anywhere else. They were exactly what I'd ordered and delivered to the UK without a problem or additional charges. As items are dispatched from Spain, delivery to the UK too longer than 'normal' but that delay is offset by the excellent price
Reply from Trekkinn.com
Dear Keith, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 May 2024
Verified reviewDelighted with my new Solomon boots, the price was excellent a lot cheaper than some other sites I viewed and the delivery time was perfect for my needs.
Reply from Trekkinn.com
Dear Dave, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 May 2024
Verified reviewStraight forward to order on website. Best deal on this particular type of shoe that I wanted, including delivery. Although they’re based in Spain delivery was within a few days via Royal Mail.
Reply from Trekkinn.com
Dear Mauro, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 May 2024
Verified reviewGood price and good delivery. Would happily shop again.
Reply from Trekkinn.com
Dear Lewis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 May 2024
Verified reviewall fine, as expected - but the delivery process was slow, for no real reason. I suggest re looking at this, as other similar suppliers seem to have this sorted
Reply from Trekkinn.com
Dear Gary, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 May 2024
Verified reviewLike the fit and look. The're light weight but still give good support. Love that they're vegan!
Reply from Trekkinn.com
Dear Olga, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 May 2024
Verified reviewAll good.
Reply from Trekkinn.com
Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 May 2024
Verified reviewI was satisfied both with the e-shop design and with acceptable price for the delivery to the Czech Republic. My purchase was delivered even sooner than I expected!
Reply from Trekkinn.com
Dear Jiri, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 May 2024
Verified reviewProper rubbish got some Timberland never turned up gt in touch said it not them it's post office a need to get in touch with witch was lies so now I'm down 100 pound no f****** timblend boots do not order of these caw boys
Reply from Trekkinn.com
Hello Lee, We truly regret the inconvenience caused. In case you have received a wrong product, defective or incomplete shipment you would need to submit a return request through your account, please. https://www.royalmail.com/track-your-item#/tracking-results/GH449571525GB Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
Reply from A. A.
Al ready have ther told me to contact the post office witch are did and there said a sign for it so there is nothing air can do on their side I want my money back
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A. A.
8 May 2024
Verified reviewEverything ok
Reply from Trekkinn.com
Dear Zbigniew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 May 2024
Verified reviewone item no good but would cost me £11 to return. should have read the small print. won't be ordering again
Reply from Trekkinn.com
Dear Emma, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
Reply from A. A.
It wasn’t a complaint as such, just feedback as it will stop me including your website in future searches. I don’t mind paying to return something but £11 return fee for a £20 underlayer feels pointless - not your fault as such, I should have checked the policy before ordering
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A. A.
8 May 2024
Verified reviewTrekInn, Schlekin’, freakin’, creakin’, Salewa in the Dolomites, yo-do-lay-he-ho! Up hill and down dale, climbin’ the pole.
Reply from Trekkinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewparcel came within about 8 days not a bad experience as some negative reviews say coming from Spain, they possibly should keep you more informed of delivery times .
Reply from Trekkinn.com
Dear Patricia, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewGood service & support. quality items &Value for money.
Reply from Trekkinn.com
Dear Mehran, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewThe service was very straightforward and my order came speedily. Appreciated the updates telling me when to expect the delivery.
Reply from Trekkinn.com
Dear Steve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewGreat experience but wish more ethical choices detailed and promoted.
Reply from Trekkinn.com
Dear Fabrice, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewTrekkin sell quality gear at the lowest price around. It takes a bit longer to arrive, and the delivery updates are a bit vague, but if you want cheap food gear then here's your place.
Reply from Trekkinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewWas a little dubious at first due to bad reviews to use trekkinn however, I originally ordered some trainers which I ordered in the wrong size and only noticed once I received my confirmation email. I cancelled this order and re ordered in the correct size now worrying about getting my money back . The money for the cancelled order was returned within 5 days as advised and the new order arrived earlier than expected. I received emails and updates throughout the process and personally can't complain or find fualt with My experience of using trekkinn. Will use them again
Reply from Trekkinn.com
Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewVery happy with my purchase of my first Julius K9 dog harness. Received on time and as described. My Show Cocker spaniel at 11 months old fitted nicely into a Medium with plenty of growing room left. He was weighing on the low end for this harness so I was a bit nervous, but it fits great.
Reply from Trekkinn.com
Dear Karen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2024
Verified reviewDeliver faster than promised - excellent job! Good prices, good selection. Not so easy to navigate the website, but after some time you often find what you need at a good prices.
Reply from Trekkinn.com
Dear Rune, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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