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Review Summary
Trekkinn is described as a place where buying feels straightforward and reassuring, with quick checkout, clear information and delivery that usually arrives promptly. Customers mention good prices, easy ordering and products that match expectations, which makes repeat purchases feel natural.
Delivery
"My leki poles were competitively priced and dispatch was prompt. The tracking was easy to access. I’m thrilled with them!"
"Astonighingly nice price, rapid delivery, good quality. Recommended!"
"The ordered goods were delivered on schedule and in very good condition."
Digital experience
"Absolútny the best shop.. Profesionaly and very good peoples. Thank you very much."
"Clear, functional website. Better size options than other sites. Simple order process. Excellent delivery update without needless texts etc."
"Nice and easy to navigate, large inventory for every sports genre. Good communication about shipment status. ."
Team expertise
"Excellent service, competitive prices and good communications. I will definitely buy from again."
"Pleased with the experience and highly recommend them."
"Professional service delivery 👌"
Choice
"Large selection, good prices"
"Site is easy to negotiate and lots to choose from. Easy at checkout and delivery was great."
"Great service great selection of shoes at a really good price."
Responsiveness
"Quick service."
"Fast efficient service would definately use again"
"Efficient process. Good communication and timely delivery"
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A. A.
11 Aug 2024
Verified reviewSpeedy service including delivery. From the moment I made my purchase to it being dispatched & delivery exactly on time & date. Perfect Thank you
Reply from Trekkinn.com
Dear Matthew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewFast service and clear communication
Reply from Trekkinn.com
Dear Marc, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewExcellent. Highly recommended.
Reply from Trekkinn.com
Dear Alexander, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewGood prices, but I have had several problems with the delivery. I get a date, but its never correct. I have also paid extra for express delivery, but got the package later than stated for the non express delivery. When complaining about it tradeinn blamed another warehouse, and did not refund the extra money I had payed. Will probably not order from them again, since there is always delays/problems with the deilvery.
Reply from Trekkinn.com
Hello Andreas, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
11 Aug 2024
Verified reviewgreat
Reply from Trekkinn.com
Dear Mathew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewEasy to use Web site,
Reply from Trekkinn.com
Dear Christopher, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewGood product (as you'd expect from Adidas) but delivery was poor - due mainly (I believe) to the carrier. If there is going to be a delivery then the customer needs to be informed. Trekkin only offer a vague delivery window and do not keep you updated about when you need to be in to take receipt. In my case they told me my boots had been successfully delivered when they had not. All evidence suggested they had been delivered to an address several streets away (map ref and signature supplied). This was also false. I finally took delivery 2 days later but not without a lot of intervening and unnecessary stress.
Reply from Trekkinn.com
Hello Stephen, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Please bear in mind that you always have the choice between different transport companies in case you are not satisfied with the service of a particular courier. Your comments will be taken into account for continuous improvement. Greetings,
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A. A.
11 Aug 2024
Verified reviewUnique product, delivered on time
Reply from Trekkinn.com
Dear Joanna, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewSuper
Reply from Trekkinn.com
Dear Adriana, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewExcellent web site, easy order process, great communications, competitive prices , massive range. If you can find a better online retailer for all things "adventure" let me know, but you wont!
Reply from Trekkinn.com
Dear graham temple, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewThe TrekkInn site is very easy to use and find what is wanted. Delivery was to the date that I expected to receive the goods. I would certainly use TrekkInn again.
Reply from Trekkinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewDoes exactly as it says on the tin. Order placed and delivered on time with no issues. Would use again.
Reply from Trekkinn.com
Dear Terence, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewGreat service. The hats arrived in excellent condition, and I love them. Tracking was easy, and the delivery was flawless. I will buy from Trekkinn again.
Reply from Trekkinn.com
Dear Elisa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Aug 2024
Verified reviewSandals arrived in reasonable time ordered from UK. The Kean Sandals came up small I am normally a size 9 wirh these I needed a size 10. What annoyed me was the postage for the return was £10.99 plus the refund was less the postage the company paid so another £5 lost. Return therefore cost.me £16. So make sure you won't need to return any items.you buy from this company.
Reply from Trekkinn.com
Hello Clive, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
Reply from A. A.
I don't mind paying £4.50 not £10.99 that is a rip off IMO.
Show exchanges Hide exchanges -
A. A.
5 Aug 2024
Verified reviewSigurna kupovina, brza dostava zadovoljan kupac.
Reply from Trekkinn.com
Dear Marijan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewIt’s fantastic and my first order, so many things on your site, am can’t stop going back and see, Nicely done, thanks
Reply from Trekkinn.com
Dear Karlos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewGood prices and good service.
Reply from Trekkinn.com
Dear Matt, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewPerfect product and quick delivery. Very happy - Bas (The Netherlands)
Reply from Trekkinn.com
Dear Bas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewI bought a pair of trainers. They said they’ll Show up Monday. They got delivered on Monday. Will Use again for sure.
Reply from Trekkinn.com
Dear Arber, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Aug 2024
Verified reviewGreat sekection, great prices and always provide a great fast service.
Reply from Trekkinn.com
Dear Sue, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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