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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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Ann M.
30 Aug 2025
Verified reviewGreat product . Gives me joy ever time I walk past it in my hallway. Arrived on time. Delivery drivers were courteous. Enjoyed the fact that it was made in France, in fact that is what encouraged me to buy it !
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Jake B.
28 Aug 2025
Verified reviewMost of our items were damaged and the wood used warped before even installing.
Reply from Tikamoon.co.uk
Hello, Thank you for sharing your experience with us. We’re truly sorry to hear that the items you received were damaged and that you faced issues with the wood warping. We understand how disappointing this can be and appreciate your feedback. If you’d like to discuss this further, please reach out to our customer service team for assistance. Best regards. tikamoon.co.uk team
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N. O.
27 Aug 2025
Verified reviewWebsite is user friendly
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V. M.
27 Aug 2025
Verified reviewGreat product
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Nic C.
27 Aug 2025
Verified reviewGreat product and excellent customer support from Ornella who couldn't have been more helpful or responsive
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Talih B.
26 Aug 2025
Verified reviewfrom start to finish the whole process is very organised and perfect
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Peter F.
25 Aug 2025
Verified reviewFrom choosing the table and bench to delivery all was excellent. The furniture exceeded our expectations and was easy to assemble- though the allen keys could possibly be of a better quality. Would definitely purchase more products from Tikamoon.
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Habibul I.
24 Aug 2025
Verified reviewTop quality
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Bernadette cecilia H.
24 Aug 2025
Verified reviewSite was easy to use and showed a good example of each piece of furniture. Delivery was seamless. So pleased with my wonderful piece of furniture, cannot stop looking at it. It is exactly what I wanted.
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Peter B.
23 Aug 2025
Verified reviewAbsolutely splendid wooden furniture, I adore timber wooden surfaces and would highly recommend it to those who share my appreciation.
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Karen N.
23 Aug 2025
Verified reviewVery prompt service from order to delivery. This is my second purchase from Tikamoon and I would order again. Lovely individual pieces and in my experience brilliant customer service. If there is a problem they acknowledge it and act accordingly to solve the problem in a timely and accommodating fashion.
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Susan R.
23 Aug 2025
Verified reviewLove the solid wood furniture
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Alison K.
21 Aug 2025
Verified reviewBeautiful bedside cabinets, slim yet sturdy and look beautiful in bedroom
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Priscilla C.
20 Aug 2025
Verified reviewQuality was superb and delivery was excellent. Can't complain!
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Henry Q.
19 Aug 2025
Verified reviewWe’re are happy with the new table and chairs
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Marco B.
19 Aug 2025
Verified reviewWe waited about 6 weeks to receive 2 Gaby outdoor garden chairs (at £139 pounds a chair) and were excited to receive them. The chairs we sent stacked one on top of the other and were impossible to remove them individually without breaking into the packaging and protective padding. Once we unpacked them and actually used them we discovered that one of them was very wobbly due to a bent leg. This was very disappointing considering the long lead time. Nevertheless, we had faith in the customer services (CS) team so we took pictures and contacted the them. The CS team offered us a £20 pound refund / £35 Tikamoon voucher for the faulty chair or us needing to return and wait another 6-8 weeks for a chair to be replaced but only if we could use the packaging, which we could not as it was damaged and disposed of before we realized the wobble. After back and forth with the CS team they agreed to give us £40 pounds partial refund (an improvement from the £20 originally offered but still laughable compensation considering the price of the chair, so a bad CS experience overall. It's disappointing to receive a defective product but it happens, what we found more unacceptable is the way the CS team handled this and options available. Doesn't give us any confidence in acquiring more furniture from Tikamoon due to both quality issues and poor CS. TLDR; - Defective Product / Quality Issue for Gaby Metal Garden Chair - Laughable Customer Service
Reply from Tikamoon.co.uk
Hello, Thank you for sharing your experience with us. We genuinely apologise for the issues you encountered with the Gaby outdoor garden chairs and the handling of your concerns by our customer service team. We understand how frustrating this must be and appreciate your feedback, as it helps us improve our services. If you have any further questions or would like to discuss this matter more, please do not hesitate to reach out. Kind regards. tikamoon.co.uk team
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Carol C.
19 Aug 2025
Verified reviewI’ve purchased a few things now from Tikamoon and I am absolutely thrilled with everything I’ve received
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Joyce F.
18 Aug 2025
Verified reviewEasy to navigate, full of ideas for how to put the overall look together.
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Alison R.
18 Aug 2025
Verified reviewAll good and as hoped for.
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Carole W.
17 Aug 2025
Verified reviewWe ordered an oak single vanity unit. Whilst it’s not installed yet, the quality is good. It came very well packaged which was reassuring.
Reviews displayed in chronological order
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