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Review Summary
Smashinn comes across as a smooth place to order from, with easy navigation, quick replies and a process that feels straightforward from checkout to delivery. Customers repeatedly mention clear communication, good support after the order and items arriving as described, which makes the purchase feel reliable and low-friction.
Delivery
"Very fast delivery ang good support after the order."
"Timely service and arrived well packaged"
"Wszystko zgodne z opisem. Przesyłka do Polski sprawna i szybką. Sprzęt bardzo dobrej jakości. Polecam"
Digital experience
"Super goede site voor alles wat met padel te maken heeft. Mooi racket gekocht van assasin. Fabrikant uit Spanje dus kwaliteit."
"Łatwa nawigacja. Czas dostawy zgodny z podanymi informacjami. Produkt zgodny z opisem."
"Very good communication throughout the order process. Easy to navigate web site. Delivery on time. Lovely product, I’m very happy"
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Dereck C.
26 Sept 2026
Verified reviewSatisfied thanks .
Reply from Smashinn.com
Hi there, Thanks so much for your feedback, we are really pleased you are satisfied. It means a lot to hear when things go well, and we hope to see you again soon. All the best. smashinn team
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Stuart T.
26 Sept 2026
Verified reviewEverything was great other than delivery time of 9 days when advised 3-5 days
Reply from Smashinn.com
Hi there, Thanks for the kind words and for sharing your experience with us. We're sorry the delivery took longer than you expected, and we appreciate your patience. Kind regards. smashinn team
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Sue christy A.
25 Sept 2026
Verified reviewI will nover buy from this company again. Th returns procedure is outrageous. to tell me that the return addrss is Spain and then charge me £11.49 for a Royal Mail return to a UK address that probably should have cost about £5 is really poor!
Reply from Smashinn.com
Hi, We're really sorry to hear about your frustrating experience. If you would like us to investigate further, please contact customer service with your order details and they can advise on next steps. Kind regards. smashinn team
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Ruth W.
11 Sept 2026
Verified reviewVery good service
Reply from Smashinn.com
Hello, Thanks so much for the kind words, we are delighted you enjoyed our service. We hope to see you again soon and appreciate you taking the time to leave feedback. Kind regards. smashinn team
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Andreas Ø.
11 Sept 2026
Verified reviewDelivery longer than told
Reply from Smashinn.com
Hi, thanks for your feedback. We're sorry your experience was not what you expected. If you would like us to look into this further, please contact our support team so we can check what happened. Kind regards. smashinn team
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Stuart B.
10 Sept 2026
Verified reviewBullpadel racket ordered and delivered within 5 days, which was fine given that it was coming from mainland Europe. Well-packaged and clearly labelled as delicate, this was a quality product at a serious discount to that from other established UK based retailers, even allowing for the costs of shipping. Highly recommended.
Reply from Smashinn.com
Hi there, Thanks so much for your kind words. We’re really pleased you had a great experience and felt it offered excellent value. We appreciate the recommendation. Kind regards. smashinn team
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Jayne M.
9 Sept 2026
Verified reviewLove my new padel racquet it’s exactly like the picture 👍
Reply from Smashinn.com
Hi there, Thanks so much for the lovely review, we are really pleased you are happy with your order. We hope it brings you loads of enjoyment and great sessions. Kind regards. smashinn team
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Chris B.
8 Sept 2026
Verified reviewWell packaged item from Spain to the UK and delivery time really good considering distance! Lovely item.
Reply from Smashinn.com
Hi there, Thanks so much for your lovely review, we are really pleased you enjoyed your experience with us. Positive feedback like this means a lot, and we hope to welcome you back soon. Best wishes. smashinn team
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Vitor D.
8 Sept 2026
Verified reviewGreat fitting and comfortable on the arm. Really happy with the purchase
Reply from Smashinn.com
Hi there, Thanks so much for your feedback. We are really pleased to hear you are happy with your purchase. Hope to see you again soon, cheers! smashinn team
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Halil Ö.
8 Sept 2026
Verified reviewFast delivery, good price. I ordered a Padel rackets, and everything went smoothly. If iI have to point on something, that could have been better is that I wished the package was done a way, that protected the racket better, maybe that it was wrapped with something. It was basically in a box without much protection.
Reply from Smashinn.com
Hello, Thanks for your review, we are glad you had an overall positive experience and sorry it did not fully meet your expectations. We value feedback like this and will take it on board to help us do better. Best regards. smashinn team
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George T.
8 Sept 2026
Verified reviewEverything wonderful ! Thanks smashinn
Reply from Smashinn.com
Hi there, Thanks so much for the lovely feedback, we are really pleased you enjoyed your experience. It means a lot to the team to hear this, and your support is much appreciated. Best wishes. smashinn team
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Melanie V.
4 Sept 2026
Verified reviewMijn schoen is vrij snel geleverd en hij ziet er top uit!!
Reply from Smashinn.com
Hi there, Thanks so much for your lovely review, we are really glad you had a positive experience with us. We hope you enjoy your purchase and that we can welcome you back soon. Kind regards. smashinn team
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Mark K.
4 Sept 2026
Verified reviewSeamless end to end. 5*. Slightly longer postage time, but delivery is obviously coming from Europe, so to be expected.
Reply from Smashinn.com
Hi, Thanks so much for your lovely review and the five stars. We are really pleased everything went smoothly for you and appreciate you taking the time to share the feedback. Kind regards. smashinn team
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Aleksander B.
4 Sept 2026
Verified reviewSent to Poland without any problems and on time. Thanks!
Reply from Smashinn.com
Hi there, Thanks for the lovely review. We are really pleased you had a great experience with us. We appreciate you choosing smashinn and hope to see you again soon. Kind regards. smashinn team
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Mark K.
4 Sept 2026
Verified reviewSeamless end to end. 5*. Slightly longer postage time, but delivery is obviously coming from Europe, so to be expected.
Reply from Smashinn.com
Hi there, Thanks so much for the great review, we are really pleased you had a positive experience with us. Your feedback is appreciated and helps us improve. Kind regards. smashinn team
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Amir S.
31 Aug 2026
Verified reviewITEM FINE AS DESCRIBED. WELL PACKAGED. BUT SLIGHTLY DELAYED STILL GOOD SERVICE GOOD PRICE THANKS
Reply from Smashinn.com
Hello, Thanks for taking the time to leave a review, we really appreciate your feedback. We are sorry for any inconvenience and glad the overall experience met your expectations. We hope to see you again soon, kind regards. smashinn team
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Aaron C.
28 Aug 2026
Verified reviewWill not be buying anything from yourselfs again, your communication was awful and your delivery time is ridiculous I got given multiple different estimated time dates and the time kept getting longer and longer, Shouldn’t have to wait roughly a week for an item to arrive.
Reply from Smashinn.com
Hi, We're really sorry to hear you had a poor experience with us, that is not the sort of service we aim to provide. If you would like us to look into this further, please contact our support team with your order number so we can check what happened. Kind regards. smashinn team
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Jolanda K.
28 Aug 2026
Verified reviewAlles loopt prima. Levertijd is langer
Reply from Smashinn.com
Hi there, Thanks for your review, we are glad to hear things went well. We appreciate your feedback and continually look for ways to improve our service. Kind regards. smashinn team
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Shaun M.
28 Aug 2026
Verified reviewGreat prices and fast delivery, what more can you ask.
Reply from Smashinn.com
Hi there, Thanks so much for your lovely review, we really appreciate you taking the time to share your thoughts. It means a lot to hear you enjoyed your experience with us. Thanks again and take care. smashinn team
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Anthony hayward A.
28 Aug 2026
Verified reviewEasy to deal with. Package arrived safely although not within the delivery period said at first. Glad they used reliable Royal Mail
Reply from Smashinn.com
Hi there, Thanks so much for taking the time to leave a review, we’re really glad you had a positive experience overall. We apologise for any inconvenience you experienced and appreciate your patience. Hope to see you again soon. Best wishes. smashinn team
Reviews displayed in chronological order
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