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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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A. A.
9 Feb 2023
Verified reviewStraight forward and easy - good discounts
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A. A.
9 Feb 2023
Verified reviewEasy to book online.
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A. A.
9 Feb 2023
Verified reviewBooking was super easy and the staff at the shop were very friendly and efficient.
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A. A.
9 Feb 2023
Verified reviewThe staff were friendly and helpful. They accommodated all my requests and I felt at ease when I arrived.
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A. A.
9 Feb 2023
Verified reviewWebsite is very user friendly with excellent links to individual shops
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A. A.
9 Feb 2023
Verified reviewVery easy to book!
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A. A.
9 Feb 2023
Verified reviewHad to resubmit details several times due to not getting correct dates of hire.
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A. A.
8 Feb 2023
Verified reviewA good, clear website and easy to navigate
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A. A.
8 Feb 2023
Verified reviewEverything was ready for us and the customer service was excellent
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A. A.
8 Feb 2023
Verified reviewI was able to book my equipment on line with ease. I had some trouble paying initially, but that was due to my bank blocking the payment to conduct fraud checks. When I arrived at the resort the shop knew the requirements and I was able to pick up the equipment straight away. The equipment was good quality, the Ski-boots were a perfect fit and very comfortable. Handing back the equipment at the end of the week was also vert straightforward and simple. A very good service all round, thank you.
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A. A.
8 Feb 2023
Verified reviewThe reason I gave a 3 star rating is that I booked our skis early to take advantage of the 'early booking discounted charges', there was a mix-up apparently which resulted in my booking being cancelled and me having to re-book my ski package, this resulted in the charges being more expensive than my first booking, even with the discount code given I still paid more for my package than my first booking. In the past I paid a deposit then paid the balance on completion of my holiday and only paying for the days used, now I have to pay up front regardless of whether we used our skis for the full days booked or not, 3 of my party did not use the full 8 days but I did not get a refund for the un-used days, this would not have happened before you changed your payment policy, I may have to look at alternative ski hire companies although I don't want to leave Action Sports in Morzine as we have gotten very friendly with the owner of Action Sports who is, and has always been the most helpful and friendliest of people.
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A. A.
7 Feb 2023
Verified reviewSuper efficient and great service. Delivered and picked up the ski equipment to and from the hotel.
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A. A.
7 Feb 2023
Verified reviewEverything was super smooth and professional. Extremely competitive prices, great service, and great location in the resort. Cannot fault a single bit.
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A. A.
7 Feb 2023
Verified reviewEasy to book. Fast and efficient in the shop
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A. A.
7 Feb 2023
Verified reviewEasy to book most of all excellent product and customer service. Highly recommend.
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A. A.
7 Feb 2023
Verified reviewEasy to navigate and use
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A. A.
7 Feb 2023
Verified reviewEasy to book and amend profiles in my account section
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A. A.
7 Feb 2023
Verified reviewEasy access, easy selection of products
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A. A.
7 Feb 2023
Verified reviewOnly reason this is not a 5 star is that I paid for tops skis but I am not sure I got them. It would be better if you paid for actual skis and then you could check the level you receive ( I.e you pay for Atomic 123 X skis)
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A. A.
7 Feb 2023
Verified reviewKit was very up to date and they were happy to help even when I needed to change my boots.
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