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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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A. A.
9 Jan 2024
Verified reviewAll very very good
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9 Jan 2024
Verified reviewThe staff were rude and awkward to deal with
Reply from Skimium.co.uk
Hello, thank you for taking the time to leave a review. We apologize for the behavior of our staff, we did not mean to feel like that, sorry!. We believe in providing a positive and enjoyable experience for our customers. We appreciate your feedback and hope to welcome you back to Skimium soon.
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A. A.
9 Jan 2024
Verified reviewVery friendly and efficient staff
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9 Jan 2024
Verified reviewGreat staff who were friendly and helpful
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9 Jan 2024
Verified reviewExcellent service,the staff couldn't be happier to help and were very accommodating. Nothing was too much trouble. Fantastic.
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9 Jan 2024
Verified reviewFriendly, efficient and good equipment. I would definitely use SKIMIUM again.
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9 Jan 2024
Verified reviewThe guys at Skiloc 2300 in Val Thorens were so helpful, making our whole experience a pleasure. They were fast, and handled the kids really well and I would happily recommend Skimium to anyone visiting Val Thorens. Thank you so much!
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9 Jan 2024
Verified reviewGreat service, very efficient, friendly and pleasant team.
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7 Jan 2024
Verified reviewVery helpful, friendly & efficient.
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7 Jan 2024
Verified reviewPerfect service, friendly, efficient nothing was too much trouble
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7 Jan 2024
Verified reviewThe Skimium shop in Serre Chevalier was by far the friendliest and most accommodating we have ever experienced. Thibaut and Matthew were excellent. We were able to collect our equipment the afternoon before so as not to miss any time on the slopes. After day one, a couple of us felt our edges were not digging in enough and so were sharpened up for the next day. Great to store our boots and skis overnight with it all ready and waiting the day after. On return from the slopes we felt like VIPs with our shoes ready and waiting. I cannot recommend highly enough. For context I have been skiing since 1984 and had some great service but this was the best.
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7 Jan 2024
Verified reviewAmazing staff that couldn’t be more helpful and friendly. They were efficient and made sure we had our kit quickly and that it fitted well. Will definitely use them again.
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7 Jan 2024
Verified reviewMy boots gave me blisters by day 2 There was no point in returning and changing the boots as I already had blisters and new boots wouldn’t change that My ski lesson instructor advised me that I was given the wrong size boots on day 3 when he found out how severe the blisters were across my ankles Being given a poorly fit boot affected my trip
Reply from Skimium.co.uk
Hello, thank you for taking the time to leave a review. We're sorry to hear about the discomfort caused by the boots. Providing a great skiing experience is important to us and we are very sorry about that, more beacuse you can change your euipment when it does not fit. We appreciate your understanding and hope to serve you again. See you soon at Skimium.
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7 Jan 2024
Verified reviewVery helpful and allowed me to change skis for the last day.
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24 Dec 2023
Verified reviewReally friendly staff
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24 Dec 2023
Verified reviewGreat service, smiley staff and fantastic location.
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23 Dec 2023
Verified reviewVery satisfied
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23 Dec 2023
Verified reviewReally helpful staff, very friendly, great advice, nothing was too much trouble. Will definitely be back.
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23 Dec 2023
Verified reviewBest ski hire I have had and great customer service
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22 Dec 2023
Verified reviewSuper friendly, extremely quick service, very good quality skis and boots... can't ask for more!
Reviews displayed in chronological order
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