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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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A. A.
26 Mar 2024
Verified reviewBrilliant - the team are excellent and nothing was too much
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A. A.
26 Mar 2024
Verified reviewSkis of very good quality. Swift service.
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A. A.
26 Mar 2024
Verified reviewWas disappointed to be charged €5 for a replacement pole when the tip had just snapped off
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A. A.
26 Mar 2024
Verified reviewEXCELLENT CMP FALAISE. ALL THE STAFF REALLY FRIENDLY AND HELPFUL
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A. A.
26 Mar 2024
Verified reviewExcellent service, very helpful staff and super easy hiring/return process. Highly recommend the Aiguille du Midi branch in Chamonix!
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A. A.
26 Mar 2024
Verified reviewfrendly staff with nice equipments
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A. A.
26 Mar 2024
Verified reviewA positive experience all round
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A. A.
26 Mar 2024
Verified reviewVery good service and good quality equipment.
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A. A.
26 Mar 2024
Verified reviewVery good. The equipment was ready & waiting. All in good order. Everyone most friendly & helpful.
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A. A.
26 Mar 2024
Verified reviewL'équipement semblait vieux et en mauvais état. Service brusque et pas très sympathique.
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A. A.
26 Mar 2024
Verified reviewVery helpful.
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A. A.
26 Mar 2024
Verified reviewPoor selection of skis, no choice in ski size or different skis (told nothing longer than 174cm available in the store when both of us ski usually with longer skis!!) and the skis given were poorly maintained. Given boots based on what I said were my shoe size with no attempt to measure feet, so ended up with boots too big twice. Hire shop assistant did not appear knowledgeable nor helpful. Should have gone to Intersport or one of the other ski shops - where have had better experience before - regardless of discount codes and decathlon discount it wasn't worth it....you get better by paying a bit more elsewhere.
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A. A.
26 Mar 2024
Verified reviewEveryone was pleasant, patient helpful and professional. Excellent service!!! Would highly recommend to others...
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A. A.
26 Mar 2024
Verified reviewI paid for intermediate skis but was given old worn skis which we refused and asked for refund. They then gave us fairly new skis which were grand . I also paid for insurance when booking but they said they knew nothing about that!
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A. A.
26 Mar 2024
Verified reviewStaff were friendly& knowledgeable & happy to swap my boots for a more suitable pair after one day skiing.
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A. A.
26 Mar 2024
Verified reviewThe team were incredibly friendly and the service was efficient
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A. A.
26 Mar 2024
Verified reviewGood service, good kit
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A. A.
23 Mar 2024
Verified reviewFriendly and very helpful. I didn’t take the original boots that were chosen for me, but the replacement ones were very wet inside after skiing which is the only reason for 4 stars. My hotel didn’t have a decent drying room though, so I returned two days later and they were easily changed. The following day, the wrong skis were taken on the ski lift (either by me or the other person) and in the evening the shop contacted me. I returned the “wrong” skis that evening and they replaced them with different ones. The others in our group had no issues throughout the week. Excellent service.
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A. A.
23 Mar 2024
Verified reviewService was prompt and equipment good. My friend swapped her skis on the second day which was really easy.
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A. A.
23 Mar 2024
Verified reviewWe went to the shop at the bottom of the mountain where we were supposed to go to collect our equipment. We were greeted with a huge school trip, at 9am, and was told we’d be better off going up the mountain to the sister shop. We did this and after a long queue into this shop we were charged again for warranty and theft protection despite me explaining that I had already paid for this online but was told it wouldn’t count as it was through Skimium not their shop. We didn’t get on the slopes till 10:30am after all this.
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