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Review Summary
Quirumed is often described as easy to deal with, with clear updates, quick delivery and products that arrive well packed and as expected. Customers also mention sturdy beds, comfortable chairs and useful advice when choosing the right item, while a few negative experiences point to damaged parcels, missing updates and delivery or import charges that were not made clear.
Delivery
"Fantastic item with fast delivery"
"Know their products,very professional, delivery spot on, would definitely use this company again without hesitation 10/10."
"Didn’t make import charges clear, had to return parcel from customs and now not giving my refund back! Do not order !!!"
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A. A.
9 Jan 2023
Verified reviewI purchased a MDA . The delivery was good but it was no instruction on how to set up the equipment and the instruction for usage was copied and placed in the box. I have to say I had very high expectation of the company due to very good website but I do not think I will order any more from them. Even though , I send some emails to receive the instruction, the replay was poor. Do not recommend to order any from them. Definitely they are not using EU regulation for warranty .
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A. A.
8 Jan 2023
Verified reviewDelivery was quick even being during the Christmas break
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A. A.
8 Jan 2023
Verified reviewHaving ordered on December 7th the order arrived as promised but unfortunately damaged. The process to either get a replacement or refund unfortunately seems to be too lengthy. I currently have a damaged product waiting to be returned and still £237 out of pocket.
Reply from Quirumed.com
Dear Customer In response to the information that you sent us about the faulty product, our aftersales team has informed us that we will be collecting the faulty / damaged item from you through the courier company TNT. Please see the steps below in order to do this: 1. Please package the item well in a box to avoid being damaged during transport, otherwise TNT will not collect the item from you if it isn´t properly packaged or in a box. 2. Please stick an A4 sheet on the package with the inquiry number 2250226 Once the item is packaged, we need you to send a photo of the item packaged in the box. TNT require this photo to demonstrate that it is well packaged before them come. WITHOUT this photo we can´t book the collection. Can you confirm to us a) Collection address, b) Number of packages to be collected c) Which day and time is best for you for TNT to come. We look forward to receiving the information
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A. A.
8 Jan 2023
Verified reviewGreat experience and the products are in my treatment rooms and are so far fantastic.
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A. A.
8 Jan 2023
Verified reviewVery speedy delivery, came before expected. Quality of the wheelchair is brilliant for the price. Would definitely recommend and use again.
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A. A.
22 Dec 2022
Verified reviewI ordered a ~ £700 hydraulic chair which arrived discoloured and sun damaged (the base). I am awaiting a resolution and will consider updating my review rating if dealt with satisfactorily. However, you'd think a pre inspection before dispatch would have highlighted such imperfections.
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A. A.
22 Dec 2022
Verified reviewIt was really difficult to source a wheelchair with raised leg option for broken legs and I was a little worried about ordering from outside the uk. However, the wheelchair arrived in a timely manner and fits our needs perfectly. Plenty of adjustments available on the chair to fit sizes etc , although not big enough for someone over five foot nine. Luckily, required for someone below that height. Very pleased.
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A. A.
22 Dec 2022
Verified reviewBrilliant delivery and fast great product Thank you
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A. A.
22 Dec 2022
Verified reviewMore than happy, quick delivery service and top quality products.
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A. A.
14 Dec 2022
Verified reviewLovely quality lightweight love the chair but it has now made me realise I need to loose weight as slightly too snug
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A. A.
14 Dec 2022
Verified reviewHi, I have had no end of trouble with the delivery , I have waited in two full days and still hasn’t turned up when I got a email saying it was being delivered. It said the package was damaged and had to re package. This has been very stressful. Had to make so many phone calls with tntfedex delivery company. I’m hoping the packages turn up soon and not Damaged.
Reply from Quirumed.com
Francesa The item is due for delivery today to you - https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501010739_501007429 . TNT have been trying to call you, can you confirm the ebst number to call you on? Regards Quirumed
Reply from A. A.
They haven’t I have been trying to call them . I am speaking to a manager today. To arrange delivery. My number is 07731317556 Thanks Mrs Gray.
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A. A.
26 Nov 2022
Verified reviewExcellent service easy to order and quick delivery
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A. A.
25 Nov 2022
Verified reviewVery very very slow to dispatch. Goods are excellent but took far too long to arrive
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A. A.
25 Nov 2022
Verified reviewAmazing service my salon looks lovely good quality of chairs
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A. A.
25 Nov 2022
Verified reviewI highly recommend this company
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A. A.
24 Nov 2022
Verified reviewCannot get hold of the company. Have tried phone and email and left messages. Shocking. Wasn’t informed of shipping charges. Overall terrible experience and I still don’t have my bed
Reply from Quirumed.com
Dear Gemma We have had absolutely no contact from you regarding this order via your email neither do we have missed called from your mobile number that you made the order with. The order was sent on the 08/11, the tracking can be found on the link below. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501010783_501007457 Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
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A. A.
23 Nov 2022
Verified reviewgood, item as advised, easy to order and delivered as advised
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A. A.
23 Nov 2022
Verified reviewEverything ran smoothly
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A. A.
15 Nov 2022
Verified reviewThe product is great but it came with no instructions.
Reply from Quirumed.com
Juliette We sent the manual on the 04/11, can you confirm if you recieved it?
Reply from A. A.
Yes we ended up being able to put it together, but it was pretty inconvenient to not have instructions in the box. And the first manuel that was sent to us was the wrong one.
Reply from Quirumed.com
Juliette We sent a manual on the 04/11, did you recieve it?
Reply from A. A.
I did, and we managed to build the bed. thank you!
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A. A.
5 Nov 2022
Verified reviewDo I have to pay for shipping costs as Fed say I owe £45 to them for the transportation of theses goods
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