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Review Summary
Quirumed is often described as easy to deal with, with clear updates, quick delivery and products that arrive well packed and as expected. Customers also mention sturdy beds, comfortable chairs and useful advice when choosing the right item, while a few negative experiences point to damaged parcels, missing updates and delivery or import charges that were not made clear.
Delivery
"Fantastic item with fast delivery"
"Know their products,very professional, delivery spot on, would definitely use this company again without hesitation 10/10."
"Didn’t make import charges clear, had to return parcel from customs and now not giving my refund back! Do not order !!!"
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A. A.
14 Jan 2024
Verified reviewFrom order to delivery excellent and very quick service.
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A. A.
14 Jan 2024
Verified reviewI ordered a pressotherapy machine during the “Black Friday deal”. The machine arrived after 3 weeks broken. Immidiately after I bought it the price dropped of more than £100 so the false advertising of Black Friday deal wasn’t real. I Emailed and called them to arrange a collection of the broken item but they disappeared and they never get back to me. Now I still have the item and I’m waiting for my money back. Horrible customer service, false advertising on prices. I recommend you to look at the price every day for a long time before you buying. And I hope you will never had a problem to deal with otherwise you will ending loosing your time and your money. If I could give -1 for rating I would. 👎🏻👎🏻👎🏻
Reply from Quirumed.com
Paola Apologies please note we had 1 month of black friday offers and our system is automated and so we have no we can´t control the prices unfortunately. The item has been returned and we shall refund once it arrives.
Reply from A. A.
The item has NOT been returned as you never send me someone to collect it. I sent various Email and never had any response. I’m guessing you want to keep my money as longer as possible. I need to return the machine asap!!!!
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A. A.
5 Jan 2024
Verified reviewAppalling customer service. Misleading website! I was lead to believe my item would be sent out from their UK warehouse . However, it was sent from Spain which incurred a hefty import charge from FedEx. When I queried this with the company, they ignored my emails. The eventual response was unhelpful and arrogant, no apology and certainly no offer to cover the cost, despite their misleading website. I will NOT use Quirumed again. I could have bought the same thing from the UK for much less!!!
Reply from Quirumed.com
Dear Michelle Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. Only the items with the labes UK delivery 24 hour are sent from the UK https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/
Reply from A. A.
I am well aware of Brexit and import duty. My point is, your website is MISLEADING! It gives the impression that UK orders are fulfilled by your UK warehouses, therefore not subject to import duty. Very disappointing. I have quite a lot of equipment to purchase over the coming months. Sadly it won’t be from Yourselves
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A. A.
5 Jan 2024
Verified reviewGreat at answering question arrived quick easy to put together
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A. A.
5 Jan 2024
Verified reviewGreat product and it was sent from Spain to the UK faster and cheaper than alternative UK-based suppliers could offer.
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A. A.
5 Jan 2024
Verified reviewSuitable for my needs but the price was not as listed
Reply from Quirumed.com
Many thanks
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A. A.
5 Jan 2024
Verified reviewThe customs system is a nightmare but I was helped by the team - absolutely delighted with my new autoclave ! Well wrapped and all parts delivered within 7 working days ( would have been sooner is it wasn’t for customs ) I expect to pay postage as it was clearly displayed this would be the case - will be purchasing more from this company!
Reply from Quirumed.com
Thankyou for the feedback!
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A. A.
26 Dec 2023
Verified reviewQuick and easy
Reply from Quirumed.com
Many thanks!
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A. A.
26 Dec 2023
Verified reviewIt's brilliant quality for the price. Could do with better bolts holding footplate & front caster wheels. Other than that, it's a good wheelchair.
Reply from Quirumed.com
Thanks Geoffrey
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A. A.
26 Dec 2023
Verified reviewAlthough it was advertised as free delivery, there was no evident mention of having to pay Fe-dex nearly £100 for tax with shipping. would not use again.
Reply from Quirumed.com
Dear Customer Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
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A. A.
24 Dec 2023
Verified reviewI ordered a wheelchair with adjustable legs/foot rests. The wheelchair was delivered, but one of the wheels wouldn't turn properly, so I contacted the company, requesting a replacement part. After a few emails back and forth, I was told the part was on its way, but nothing arrived. I'm still waiting, several weeks after the wheelchair was delivered. I think I should have sent the wheelchair back and requested a refund. Very disappointed.
Reply from Quirumed.com
Janet The item was damaged in transit and we sent a replacement part. You have confirmed that all is ok now with the wheelchair, can you confirm if you need anything else from us? Regards Quirumed
Reply from A. A.
Thank you, no. You have confirmed that I won't have to pay customs duty on the replacement part, so I am now a satisfied customer, thank you again. Regards, Janet
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A. A.
21 Dec 2023
Verified reviewIt is an amazing Massage bed. Strong, stable, comfortable, perfect for my studio. I would like to reorder when I have bigger business
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A. A.
21 Dec 2023
Verified reviewQuick delivery, all after sale info were send by email, all good!
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A. A.
21 Dec 2023
Verified reviewMy order was delivered with a faulty leg. There was no damage to the packaging but since I have confirmed this was not caused in transit no one at Quirumed is coming back to me. I now have a damaged treatment bed that is not fit for purpose and no one will communicatel.
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A. A.
18 Dec 2023
Verified reviewProduct needs a little more thought, quality control is poor as product arrived with pieces missing & customer care is poor.
Reply from Quirumed.com
Dear Lorna Just to confirm the spare parts were sent out and delivered on the 30/11. Please let me know once it arrives that all is ok so that we can close this incidence. We thank you for your patience and apologise for the inconvenienced caused. Track & Trace - Track your shipment | TNT United Kingdom
Reply from A. A.
The missing parts have arrived.
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A. A.
18 Dec 2023
Verified reviewThanks
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A. A.
18 Dec 2023
Verified reviewThe item was easy to order and arrived quickly. A good quality, substantial therapy bed.
Reply from Quirumed.com
We are glad that you are happy!!
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A. A.
18 Dec 2023
Verified reviewReally pleased with the quality of this wheelchair.
Reply from Quirumed.com
We are glad that you are happy!!
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A. A.
5 Dec 2023
Verified reviewI am still waiting for my order and am told it is sat with TNT damaged, they say they send pictures so we can decide whether to accept or not and there is nothing attached. cost me loads of money and I really needed it for my physio due to my disability, and it is completely disappointing. so fed up with it.
Reply from Quirumed.com
Hi Howard As mentioned in the email we sent, unfortunately the item was damaged in transit and we were waiting for Fedex to confirm how bad and if they could still try to deliver. We only got the conifrmation yetserday and so we are sending a new couch out either today or tomorrow as we just need a docuement signed by them. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Reply from A. A.
Thank you I am pleased to hear I will receive a replacement for this order, hopefully it wont be too long before I receive it. Will it be sent by the same courier company? they obviously had not taken any care with it at all considering the state it was in. Anyway, I really do look forward to getting the therapy couch. Thank you.
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A. A.
5 Dec 2023
Verified reviewOver a week late, communication is very poor. Delivery charges astronomical, no apology for delays or even partial refund!
Reply from Quirumed.com
David The order should be at your local depot now and so most likely the order should be delivered on the 01/12. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=con&cons=661533985
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