What do Internet users think about pylones.com ?

Pylones gives a cheerful, original impression, with colorful items that customers describe as fun, unique and beautiful. Delivery is often mentioned as very fast, and several reviews also say ordering was easy and the products arrived well packed. The brand is praised for rings, thermoses and other items that feel both practical and playful, with a design that many find charming and full of personality. A few customers mention problems such as a missing delivery or the wrong item sent, and one review also points to import taxes as a frustration. Pylones gathers overwhelmingly positive feedback with 1370 reviews published in total and an average rating of 4.5 stars.

What is pylones.com's address ?

41 avenue de l'Agent Sarre 92700 Colombes

Reviews for Pylones.com

Total: 1 370 reviews since 06/12/2023

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4.5

Based on 360 reviews from the last 12 months

5

87%
4

5%
3

2%
2

2%
1

5%

1 ★

2 ★

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5 ★

Review Summary

Pylones gives a cheerful, original impression, with colorful items that customers describe as fun, unique and beautiful. Delivery is often mentioned as very fast, and several reviews also say ordering was easy and the products arrived well packed.

This summary is AI-Generated

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Helpful?

Delivery

315 reviews mention delivery, with 83% positive feedback.

"Amazing service and such quick delivery"

"Very prompt delivery"

"I was so surprised to see how fast my order was received. Great quality."

Digital experience

24 reviews mention the digital experience, with 92% positive feedback.

"Very easy to navigate the website. Arrived when they said they would. No complaints"

"It is always a pleasure to order from Pylones. Online ordering is easy and it takes very little time for their wonderful items to reach Canada."

"I love Pylones and their design. Online ordering and delivery were perfect."

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Natália P.
4 Aug 2025
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Everything is all right.
Experience from: 12 Jul 2025
A. A.
4 Aug 2025
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I purchased glasses for the first time in a Vienna shop. After some time they broke (which is normal), but I liked them so much that I had to find the store online in France and I ordered glasses two more times. I adore this design because they are unique. I am from Croatia
Experience from: 14 Jul 2025
Diane O.
4 Aug 2025
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BAD. I purchased something and Pylones failed to deliver it. Nor is there any way to reach them to sort it out.
Experience from: 1 Jul 2025
Reply from Pylones.com

We are truly sorry to hear that you did not receive your order. Please rest assured that we are currently investigating the situation with the shipping company to fully understand what happened. We had offered to resend the product, but unfortunately, the replacement package was not accepted. For this reason, we processed a full refund several days ago. We sincerely apologize for any inconvenience this may have caused and remain at your disposal should you need any further assistance.

Reply from Diane O.

Thank you. What does "replacement package not accepted mean"? Out of curiosity.

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Anne L.
31 Jul 2025
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I like the color of Pylones The aquerelle colors Are magnificant
Experience from: 14 Jul 2025
Carole ann G.
31 Jul 2025
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Brilliant, Unusual Products, To Choose From. Excellent Customer service.
Experience from: 16 Jul 2025
F. C.
31 Jul 2025
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I had this bottle in another colour and loved it so was delighted to see this colour reduced. Excellent quality product which arrived quickly. I was impressed with the information about delivery too.
Experience from: 12 Jul 2025
Angela C.
31 Jul 2025
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Overall great but the cat came scratched up on tut cat face. I don't have time to spend on dealing with return yet.
Experience from: 12 Jul 2025
Reply from Pylones.com

We are truly sorry to hear about the issue with your product. It is unfortunate that you did not reach out to us, as our dedicated customer service team strives to offer excellent and attentive support. We would have been more than happy to assist you promptly and help find the best possible solution.

Reply from Angela C.

II was busy. Customer service usually takes a long time. Ii wasn’t going to write any review but the email reminder review was sent to me. If you can send me a replacement I’ll be happy to write another review for excellent customer service. Thanks. You can send me a return label and I can return you the original one.

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B. C.
31 Jul 2025
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Order arrived in tact and on time and as expected- love the bright colours!
Experience from: 11 Jul 2025
Adriana S.
23 Jul 2025
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The Palette series lights my home and my day!
Experience from: 7 Jul 2025
Denise G.
22 Jul 2025
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The in-store experience (in Cologne) was phenomenal. The clerk who checked out my order let me know that the website existed. Everything has been so perfectly made and we really appreciate everything we have purchased.
Experience from: 13 Jul 2025
Marion B.
20 Jul 2025
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No criticism at all. Great communication and beautiful bag
Experience from: 4 Jul 2025
G. H.
19 Jul 2025
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Beautiful and functional
Experience from: 7 Jul 2025
Arlo D.
19 Jul 2025
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I'm a huge Pylones fan!!
Experience from: 4 Jul 2025
Doa H.
19 Jul 2025
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Super
Experience from: 5 Jul 2025
L. K.
19 Jul 2025
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Very nice and quick delivery.
Experience from: 1 Jul 2025
Innes M.
19 Jul 2025
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Good quality products with very distinctive design.
Experience from: 4 Jul 2025
D. V.
19 Jul 2025
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I love the products I ordered and the delivery went very well!
Experience from: 6 Jul 2025
Sonya P.
19 Jul 2025
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I love your products, they are so colorful and fun! I get so many compliments on the bag and water bottle I purchased in Italy. I just purchased a mug with the same pattern that is on my bag and bottle (red poppies) and was a little disappointed as the pattern on it was so much smaller than I expected. It wasn't as vibrant as the other items I previously purchased. I wish they had Pylones stores where I live in the U.S. I could spend hours shopping there. I LOVE their stores!
Experience from: 3 Jul 2025
J. G.
12 Jul 2025
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The ordering procedure was simple, and the product is great, as pictured, of good quality. Would recommend.
Experience from: 23 Jun 2025
Claudia L.
12 Jul 2025
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website easy to navigate and shipping was great
Experience from: 27 Jun 2025