Review Summary
Poolmania is easy to browse, and customers repeatedly mention smooth ordering, friendly contact, and a fast, reassuring buying process. The overall experience feels simple and efficient, with delivery that usually arrives quickly and well packed.
Delivery
"Lots of choice and fine service. Pretty quick delivery too."
"The friendly consultation and fast delivery are great!! The website was user-friendly, so it was easy to make a purchase."
"Arrivato nei termini previsti. Grazie"
Team expertise
"Very good, great service. I would recommend."
"Sehr guter Service. Guter Kontakt, höflich und verständnisvoll. Werde sofort wieder etwas bei Poolmania bestellen. Bin sehr zufrieden."
"Good service. Was looking for a very specific cue and they were very friendly in helping me out by email."
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Michael T.
10 Jul 2026
Verified reviewGreat shop. The order went very smoothly.
Reply from Poolmania.com
Hello, Thanks so much for the lovely review. We're delighted you enjoyed your experience with us. Hope to see you back soon. Many thanks. poolmania team
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Yves D.
2 Jul 2026
Verified reviewGood product, quick service
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Alex G.
1 Jul 2026
Verified reviewProfessionali velocissimi sono molto felice
Reply from Poolmania.com
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our professional and prompt service. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Best wishes, Poolmania Team poolmania team
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Erikas S.
26 Jun 2026
Verified reviewsuper.
Reply from Poolmania.com
Hello, Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with us. Your satisfaction is our priority, and we appreciate your support. Warm regards. poolmania team
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Sietse K.
24 Jun 2026
Verified reviewVery good fast shipping and top products !!
Reply from Poolmania.com
¡Hola! Muchas gracias por tus amables palabras y por compartir tu experiencia con nosotros. Nos alegra saber que estás satisfecho con la rapidez del envío y la calidad de nuestros productos. Esperamos verte de nuevo pronto en poolmania.es. ¡Saludos! El equipo poolmania
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Yue S.
24 Jun 2026
Verified reviewThe website advertises a 100% return guarantee; you can return it if you're not satisfied. However, after trying the cue sticks and not being satisfied, they said they couldn't accept returns because I had already tried them. How can I know if a cue stick is good or not without trying it?
Reply from Poolmania.com
Hello Yue, Thank you for sharing your concerns with us. We understand your frustration regarding our return policy and appreciate your feedback. However, our sales conditions clearly state that if you want to return a product, it must be unsued and in perfect conditions, unless there's a quality issue, which of course, we will take care of and refund if necessary, Should you have any further questions or need assistance, please do not hesitate to reach out. Best regards. poolmania team
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Vincenzo S.
14 May 2026
Verified reviewTutto perfetto!
Reply from Poolmania.com
Hello! Thank you so much for your fantastic review! We're thrilled to hear that everything was perfect for you. Your satisfaction means the world to us, and we look forward to serving you again in the future. Best regards! poolmania team
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Carla R.
8 May 2026
Verified reviewRápidos y eficientes, productos de calidad al mejor precio del mercado
Reply from Poolmania.com
Hello! Thank you so much for your wonderful feedback! We are thrilled to hear that you found our service fast and efficient, and that you’re pleased with the quality of our products. Your satisfaction means a lot to us, and we look forward to serving you again soon! Best regards. poolmania team
Reply from Carla R.
Pues de seguro, que así será 👍
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Stéphane M.
6 May 2026
Verified reviewTout a été parfait et sécurisé pour un envoi soigné en france ! je recommande !
Reply from Poolmania.com
Hello, Thank you for your fantastic feedback! We're thrilled to hear that everything went perfectly and that you appreciated our secure shipping to France. Your recommendation means a lot to us. Best wishes, poolmania team
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Patrick V.
3 Apr 2026
Verified reviewGreat service!
Reply from Poolmania.com
Hello! Thank you so much for your kind words and for taking the time to leave us a review. We're delighted to hear that you had a great experience with our service. Your support means a lot to us, and we look forward to serving you again in the future! Best wishes, poolmania team
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Sietse K.
1 Apr 2026
Verified reviewVery good fast shipping !!
Reply from Poolmania.com
Hello! Thank you for your wonderful review. We’re thrilled to hear that you received your order quickly. Your satisfaction is our priority, and we appreciate your support. If you have any further feedback or questions, please feel free to reach out. poolmania team
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Luka K.
31 Mar 2026
Verified reviewVery simple online order and quick shipping in EU, 5 days aprox.
Reply from Poolmania.com
Hello and thank you for your fantastic feedback! We're thrilled to hear that your online ordering experience was simple and that your order arrived quickly. Your satisfaction is important to us, and we look forward to serving you again soon. Thank you for choosing Poolmania! poolmania team
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Marvin A.
30 Mar 2026
Verified reviewGood product good quality
Reply from Poolmania.com
Hello! Thank you so much for your positive feedback. We're thrilled to hear that you’re satisfied with the quality of our product. Your support means a lot to us, and we look forward to serving you again in the future! poolmania team
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Jose G.
12 Mar 2026
Verified reviewrapid delivery
Reply from Poolmania.com
Hello Jose, Thank you for your wonderful review! We’re thrilled to hear you were pleased with our rapid delivery service. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best wishes! Poolmania Team
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André lisboa S.
12 Mar 2026
Verified reviewI haver problema with delivery, not any problem on the store. The package went wrong to other place
Reply from Poolmania.com
Hello André, Thank you for your feedback regarding the delivery issue. We’re glad to hear that your experience with our store was positive, and we sincerely apologise for the inconvenience caused by the package going to the wrong place. If you have any further questions or need assistance, please don’t hesitate to reach out to us. Best regards. Poolmania Team
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Walter H.
5 Mar 2026
Verified reviewGuter und schneller Service
Reply from Poolmania.com
Hello, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. Best regards. poolmania team
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Eric D.
20 Feb 2026
Verified reviewbon compromis, commande arrivée en temps et en heures
Reply from Poolmania.com
Hello, Thank you for your fantastic review! We’re delighted to hear that you found a good compromise and that your order arrived on time. Your satisfaction is our top priority, and we appreciate your feedback. Best wishes! poolmania team
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Olivier H.
16 Feb 2026
Verified reviewServices, prices, really efficient
Reply from Poolmania.com
Hello, Thank you for your wonderful feedback! We’re delighted to hear that you found our services efficient and our prices to your satisfaction. Your satisfaction is our top priority, and we look forward to serving you again in the future! Best regards. poolmania team
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Christian K.
14 Feb 2026
Verified reviewVery good, great service. I would recommend.
Reply from Poolmania.com
Hello, Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our service. Your recommendation means a lot to us, and we look forward to serving you again in the future! Best regards. poolmania team
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A. P.
12 Feb 2026
Verified reviewBadly packaged (the plastic package for the white ball I ordered was broken as I have received it), using GLS which is probably the worst courier on the planet (bad tracking, lying that nobody was home, pick up in a pretty far away and unpleasant location) Good prices though, so all in all 4 stars. 3.5 would be more like it
Reply from Poolmania.com
Hello, Thank you for taking the time to share your feedback. We're sorry to hear about the issues with the packaging and your experience with the courier. Unfotunately, sometimes there are issues with couriers, which we can't be avoided completely. Anyway, we appreciate your understanding and are glad to know that you found our prices to be good. We hope enjoy your new billiard products. If you have any further concerns, please feel free to reach out to us. Best regards. poolmania team
Reviews displayed in chronological order