Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
19 Oct 2022
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The application was well set up ! Only one problem ….. you ask for the car model and plate ….. I will be renting a car and won’t know the model and plate number till I pick up the car ! Everything else was great !
Experience from: 26 Oct 2022
A. A.
19 Oct 2022
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Previously no problem but today it took 30 minutes to get the reservation through. I know next time will be better.
Experience from: 21 Dec 2022
A. A.
19 Oct 2022
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so easy to use
Experience from: 24 Oct 2022
A. A.
19 Oct 2022
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Easy transaction and great car park
Experience from: 13 Nov 2022
A. A.
19 Oct 2022
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I changed the end date of my booking and it was cancelled without another being created.
Experience from: 13 Oct 2022
A. A.
18 Oct 2022
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I was booking the parking for my visit end of October. But changing dates and time is little inconvenient on this app and by third step was not possible to change dates , because I noticed that its not correct . I could not cancel parking because it started already almost same time of my booking. I contacted customer service but there was no reaction. I was charged immediately, so lost 9,50€. But i used this service in May and was very satisfied , also booked correct dates for my next visit
Experience from: 5 Oct 2022
A. A.
18 Oct 2022
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All worked like clockwork
Experience from: 11 Oct 2022
A. A.
18 Oct 2022
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Great service!
Experience from: 4 Oct 2022
A. A.
18 Oct 2022
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In Paris (Théâtre Pigalle) we were satisfied with the experience. We paid 50 € for two days parking quite in the center of the city. The carpark was under video surveillance, the boxes wide enough and the entry and exit in good condition.
Experience from: 8 Oct 2022
A. A.
15 Oct 2022
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Everything was okay.
Experience from: 4 Oct 2022
A. A.
15 Oct 2022
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The carpark was closed on the day I needed to pick up my car. No indication on booking
Experience from: 3 Oct 2022
A. A.
15 Oct 2022
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Good
Experience from: 13 Oct 2022
A. A.
15 Oct 2022
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Straightforward
Experience from: 10 Oct 2022
A. A.
15 Oct 2022
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Everything was good.
Experience from: 27 Sept 2022
A. A.
15 Oct 2022
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Easy to book
Experience from: 8 Oct 2022
A. A.
15 Oct 2022
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Experience from: 16 Oct 2022
A. A.
15 Oct 2022
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The parking slot was convenient and reserved & paid it before by the online service. However the spoken person is unable to speak in English while we were exiting out of the parking area. It would be great help for us to communicate in English at least to save the time for everyone. Thank you for the service.
Experience from: 3 Oct 2022
A. A.
15 Oct 2022
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I’m really happy :)
Experience from: 5 Oct 2022
A. A.
14 Oct 2022
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Have used this company many times over the last 5 years and can honestly say we can’t fault them . Excellent service Oromo polite and friendly
Experience from: 19 Oct 2022
A. A.
14 Oct 2022
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Carcassonne Airport is so easy to use and value for money.
Experience from: 18 Dec 2022