Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
25 Oct 2022
Verified review
Collected and verified by Verified Reviews
The website contains contradictory infromation on which cars are allowed in some car parks. For instance, in some parkings a Passat is considered as "too long" while the length is well below the maximum length.
Experience from: 16 Nov 2022
A. A.
25 Oct 2022
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Parking spaces were small.
Experience from: 12 Oct 2022
A. A.
25 Oct 2022
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Very fast and simple booking on the app.
Experience from: 19 Oct 2022
A. A.
25 Oct 2022
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Great
Experience from: 24 Oct 2022
A. A.
25 Oct 2022
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No electric parking available as advertised.
Experience from: 16 Oct 2022
A. A.
25 Oct 2022
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Everything smooth!
Experience from: 14 Oct 2022
A. A.
21 Oct 2022
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The best ever used. Set up new account, booked and paid in 5 minutes.
Experience from: 1 Nov 2022
A. A.
21 Oct 2022
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No issues booking although car park is fine cramped but the guys are there to assist
Experience from: 9 Oct 2022
A. A.
21 Oct 2022
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Booking experience was good, the parking navigation line is narrow to very tight. But this can be dealt with, by few back and forth manoeuvres. The car was perfectly safe and accessible at any time, so in our check-out day, we were able to leave our luggage in the car and enjoy Paris for few more hours. The price was the best we could find. Thanks
Experience from: 10 Oct 2022
A. A.
21 Oct 2022
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Perfect way to park
Experience from: 13 Oct 2022
A. A.
21 Oct 2022
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The site was easy to navigate. Unfortunately, the license plate was not recognized and I had to take a ticket and then pay again (but even more than I had prepaid) to leave the lot. I ended up paying €13.30 in addition to the €10.80 (booking #2806554) I prepaid in booking online. I would like a reimbursement of the €13.30 (ticket 17809 for Lille Grand Place).
Experience from: 14 Oct 2022
A. A.
21 Oct 2022
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I was surprised at how convenient and easy the online booking was.
Experience from: 1 Nov 2022
A. A.
21 Oct 2022
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Everything was clear and instructions easy to follow
Experience from: 17 Oct 2022
A. A.
21 Oct 2022
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Could you add a link with the location, kind of link you can open with google map or plan. I don't like the fact my card is registered on the website it could have been 1 payment as otherwebsite and avoid saving it. this is not your fault but the parking is quite dirty and old
Experience from: 14 Oct 2022
A. A.
21 Oct 2022
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The parking location and price were excellent. The hotel was timely informed about our parking reservation. However, the underground secured parking has two gates to enter. The hotel gate is on left side, but I tried to access a gate on right side. It was difficult to make u-turn in the driving lines.
Experience from: 12 Oct 2022
A. A.
21 Oct 2022
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So far so good, the website is easy to use but the proof is in the parking in December.
Experience from: 23 Dec 2022
A. A.
21 Oct 2022
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It's very good and easy
Experience from: 14 Oct 2022
A. A.
21 Oct 2022
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Satisfied so far, hoping for no problems when using the car park
Experience from: 28 Nov 2022
A. A.
21 Oct 2022
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Fantastic app and easy to use Found cheap and available parking using onepark
Experience from: 12 Oct 2022
A. A.
19 Oct 2022
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Very easy to use!
Experience from: 9 Oct 2022