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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
21 Jan 2023
Verified reviewThe booking page said "free refund is possible", but then after booking the refund period has already expired since yesterday.
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A. A.
21 Jan 2023
Verified reviewThe info on which cars are too big for the lift is not clear. My car (Passat) is listed as too big, but I have been there twice, actually.
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A. A.
21 Jan 2023
Verified reviewParking area is clean, easy accessible, 24h service.
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A. A.
21 Jan 2023
Verified reviewAs expected
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A. A.
21 Jan 2023
Verified reviewEasy to book
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A. A.
15 Jan 2023
Verified reviewVery easy to use
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A. A.
15 Jan 2023
Verified reviewEverything went according to plan.
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A. A.
15 Jan 2023
Verified reviewFair prices, clear and easy steps to book quickly a place and it also proposes putting the loyalty cards if applicable for instance All Accor one, sadly there's no possibility to save it in the profile we have to put it again and again...
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A. A.
15 Jan 2023
Verified reviewCustomer service was great. I made a mistake with my original booking and they fixed it within the hour. They didn't have to fix my mistake but they did. So I immediately booked another parking spot with them in Barcelona. I felt comfortable rebooking with them and they would take care of their customers. The only thing that could be improved upon is a Viber or Whatsapp number with customer service in order to communicate.
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A. A.
15 Jan 2023
Verified reviewOnline booking was a bit troublesome but Customer Service were responsive and sorted out the problem.
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A. A.
15 Jan 2023
Verified reviewOn line Booking process easy and efficient. Hopefully the parking experience (booked in Le Mans in May) will be equally as good.
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A. A.
15 Jan 2023
Verified reviewGreat service
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A. A.
15 Jan 2023
Verified reviewThe payment doesn’t work 3 times
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A. A.
15 Jan 2023
Verified reviewThe site was quite easy to use and directions accurate. However, having prepaid for 17 days parking, I was unable to exit the car park without paying the full charge again! So, I was double charged and need not have wasted my time pre-booking.
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A. A.
15 Jan 2023
Verified reviewVery easy to use pleased with service
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A. A.
15 Jan 2023
Verified reviewSuper
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A. A.
15 Jan 2023
Verified reviewClear, easy and straightforward method of organising longer term car parking.
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A. A.
15 Jan 2023
Verified reviewMuy fácil y rápido.
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A. A.
15 Jan 2023
Verified reviewAlways simple and the pricing is good
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A. A.
15 Jan 2023
Verified reviewVery good
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