Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
14 Feb 2023
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Payment by PayPal should be made available
Experience from: 20 Feb 2023
A. A.
14 Feb 2023
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Good choice, good price, good process!
Experience from: 9 Feb 2023
A. A.
14 Feb 2023
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All ok
Experience from: 4 Feb 2023
A. A.
13 Feb 2023
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Getting my car out of the parking was a 1 hour endeavour as their “partner” BEPARK was unaware of my reservation en thus their automated system could not open te door. The 24/7 help desk of BEPARK was not available and only in French. Interestingly enough when calling from a friend’s phone Inwas able to get Dutch and English options and the Dutch guy was awake and able to help 24/7. So I wouldn’t recommend parking here if you want your car immediately.
Experience from: 3 Feb 2023
A. A.
13 Feb 2023
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I am very satisfied with the service. I don't speak Spanish, but I was able to make a connection through WhatsApp. The man from the company who came to the meeting point spoke with me in English. Thanks for the service.
Experience from: 3 Feb 2023
A. A.
13 Feb 2023
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I am very satisfied with Onepark at 18 rue favart, 75002. When contacted on telephone for an issue they are ready to help and find solution, they have the customer service and very considerate. I recommend this parking. Top Up.
Experience from: 6 Feb 2023
A. A.
6 Feb 2023
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Easy to book, good emails and convenient parking
Experience from: 21 Jan 2023
A. A.
5 Feb 2023
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Easy to book, effective when arriving at / leaving the carpark
Experience from: 2 Feb 2023
A. A.
4 Feb 2023
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Great system. We booked this in Lille the other day for a Eurostar trip. The car park recognized our number plate to enter and exit so it was all very simple.
Experience from: 28 Jan 2023
A. A.
4 Feb 2023
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Easy to use site. Can use English on the site. Second time we have used it. Very happy
Experience from: 18 Apr 2023
A. A.
4 Feb 2023
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Always very easy to book and reasonable.
Experience from: 11 Feb 2023
A. A.
4 Feb 2023
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Excellent
Experience from: 23 Apr 2023
A. A.
4 Feb 2023
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easy, fast and efficient
Experience from: 19 Feb 2023
A. A.
4 Feb 2023
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very easy to use, lots of options available
Experience from: 3 Feb 2023
A. A.
4 Feb 2023
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The site was easy to use and very fast
Experience from: 2 Feb 2023
A. A.
4 Feb 2023
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The program is vary easy to handle.
Experience from: 17 Feb 2023
A. A.
4 Feb 2023
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It is easy to use, no issues about it. The only challenges that I have was that no enough / limited parking space attributed for OnePark. More over, there were other free space that can still be allocated out. I will appreciate if you take a look into this. Thank you.
Experience from: 1 Feb 2023
A. A.
4 Feb 2023
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Easy booking system
Experience from: 21 Mar 2023
A. A.
4 Feb 2023
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You have to log on in the middle of the booking, so you loose it, you have to redo from the beginning.
Experience from: 27 Jan 2023
A. A.
4 Feb 2023
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Quick and easy, would use again.
Experience from: 15 Apr 2023