Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
4 Mar 2023
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Excellent service and parking.
Experience from: 3 Mar 2023
A. A.
4 Mar 2023
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could not get the barrier to work (Gare de Niort) despite pre-booking. So had to work the barrier by taking a ticket and simply paying the next day to lift the barrier (I had already paid 2 days before). therefore paid an extra fee!
Experience from: 20 Feb 2023
A. A.
2 Mar 2023
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It’s theft - the hotel charges €5 per day - half the price for the same car park!
Experience from: 21 Feb 2023
A. A.
1 Mar 2023
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All ok
Experience from: 23 Feb 2023
A. A.
1 Mar 2023
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Close to the Nou Camp and online booking let us in and out automatically. Made the night attending the Barcelona game very easy and allowed us to enjoy the night. Many thanks
Experience from: 19 Feb 2023
A. A.
1 Mar 2023
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very easy to book
Experience from: 21 Feb 2023
A. A.
1 Mar 2023
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The fastest and simplest airport parking at Carcassonne.
Experience from: 24 Feb 2023
A. A.
1 Mar 2023
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We were able to find the parking, the booking was made easy as well. We were told we had about ten spots to choose from once we arrived but nearly all of them were full. The remaining ones either weren’t accessible due to a metal barrier, or the size. We drove a mini Cooper so that’s pretty small in the first place and easily fits everywhere. But with the only spot we could fit ourselves (others way too small) my husband had to crawl through the trunk to get in and out. We couldn’t open the doors. There were other spots that were available but weren’t on our authorized list in the email.
Experience from: 17 Feb 2023
A. A.
28 Feb 2023
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Easy booking, everything alright, the guy at the entrance very polite and helpful, that's how it should be, thank you. PayPal as option would be a good upgrade.
Experience from: 23 Feb 2023
A. A.
28 Feb 2023
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confusing
Experience from: 23 Feb 2023
A. A.
28 Feb 2023
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Good experience
Experience from: 22 Feb 2023
A. A.
26 Feb 2023
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Great service
Experience from: 15 Feb 2023
A. A.
26 Feb 2023
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Good location, easy acces but the overall parking garage was not clean.
Experience from: 18 Feb 2023
A. A.
26 Feb 2023
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So easy to use
Experience from: 3 Jun 2023
A. A.
26 Feb 2023
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Reservations in Paris with One Park are always, fast, secure and with reasonable prices. I can choose the best options in the region considering reviews and detailed information about each parking.
Experience from: 15 Feb 2023
A. A.
26 Feb 2023
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Booking was easy. Hopefully the process of parking and obtaining the exit card will be just a simple as explained on the confirmation email. Stay tuned.
Experience from: 12 May 2023
A. A.
26 Feb 2023
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This parking garage was impossible to locate, after circling the block 4 times we parked in another parking lot. Now I am having trouble getting refunded my 70 euros.
Experience from: 18 Feb 2023
A. A.
22 Feb 2023
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very easy, good selection of car parks and competitive pricing
Experience from: 16 Mar 2023
A. A.
22 Feb 2023
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you overchaged me 3 times more!!!!! i left the parking in the booked slot, your system wasnt able to check if I left the parking and now I paid fortune! and noone is responding me!!!!!!! whats a terrible service! I want my money back!
Experience from: 7 Feb 2023
A. A.
22 Feb 2023
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It was very easy to access the parking and it was near to the Eiffel Tower the staff was very friendly and kind I will park here again when I visited Paris
Experience from: 10 Feb 2023