Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
23 Nov 2023
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Everything was fine and easy.
Experience from: 18 Feb 2024
A. A.
23 Nov 2023
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I was encouraged to book following an email offering me a Black Friday 10% discount. However on check out to pay the PBF10 promotional code was not valid. I felt a bit cheated.
Experience from: 20 Nov 2023
A. A.
23 Nov 2023
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They are very good and efficient apart from when I tried to apply a discount code. But generally they are pretty good
Experience from: 21 Nov 2023
A. A.
23 Nov 2023
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Booking was straight forward.
Experience from: 18 Nov 2023
A. A.
23 Nov 2023
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The online purchase was easy, i did an error first and then i re-booked again and i didn't lose the amount spent on the first booking. Awesome
Experience from: 16 Nov 2023
A. A.
20 Nov 2023
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Clean, safe, perfect location, very smooth entering and exciting
Experience from: 10 Nov 2023
A. A.
20 Nov 2023
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Couldn't fault them from pick up to drop off
Experience from: 30 Nov 2023
A. A.
20 Nov 2023
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Clear, easy to follow, nothing to fault.
Experience from: 23 Nov 2023
A. A.
20 Nov 2023
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Very good service
Experience from: 14 Nov 2023
A. A.
20 Nov 2023
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This is a very good parking option for departing the Angoulême gare. The only glitch for.me is how hard it is to print out the confirmation. I waste too much paper trying to get it right.
Experience from: 27 Dec 2023
A. A.
20 Nov 2023
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Everything was cool!
Experience from: 17 Nov 2023
A. A.
20 Nov 2023
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Worked exactly to plan with no problems. Parking easy to get into and out of.
Experience from: 10 Nov 2023
A. A.
20 Nov 2023
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This parking soace is superb. Used it for 7 years now with no problems. Just a 2 minute walk from airport. Shame it doesn't have an option for a 6 month or yearly reduced rate as I use it regularly
Experience from: 13 Nov 2023
A. A.
20 Nov 2023
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all good, no problems
Experience from: 13 Nov 2023
A. A.
20 Nov 2023
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The car park was fine. Sadly I didn't read the small print that stated that if you are parking between the hours of midnight and 6 am you would be charged an additional fee.
Experience from: 7 Nov 2023
A. A.
20 Nov 2023
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Straightforward and speedy booking process
Experience from: 20 Dec 2023
A. A.
20 Nov 2023
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Easy
Experience from: 9 May 2024
A. A.
20 Nov 2023
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Bon
Experience from: 10 Nov 2023
A. A.
20 Nov 2023
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I tried to book for a future slot and it booked me immediately. I was still two hours away. Utterly wasted my money. Thank you … not
Experience from: 12 Nov 2023
A. A.
13 Nov 2023
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..as a regular user the booking this time didn’t recognise me and I had to resubmit my car registration. Otherwise a very good service.
Experience from: 1 Dec 2023