Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.3

Based on 1 115 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Digital experience

407 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
8 Aug 2024
Verified review
Collected and verified by Verified Reviews
Easy to purchase on a good website. Absolutely my go-to car-parking company in Carcassonne
Experience from: 2 Aug 2024
A. A.
8 Aug 2024
Verified review
Collected and verified by Verified Reviews
Overall easy process, reliable provider, no issues with the shuttle service: quick & on time. Return driver not very friendly: when pointing out the fact that we were too many for the Van (10 people for 8 available places), he replied "if you are not happy, you can take a taxi. It's no VIP service here".
Experience from: 23 Jul 2024
A. A.
7 Aug 2024
Verified review
Collected and verified by Verified Reviews
I received confirmation of my registration. I received a request for the review, I received the confirmation text. I did NOT receive the booking code by email, so was unable to enter the car park and had to pay a normal ticket price. Basically ripped off €10.
Experience from: 29 Jul 2024
A. A.
7 Aug 2024
Verified review
Collected and verified by Verified Reviews
Car park booked in Paris, easy and efficiently. Great price.
Experience from: 23 Aug 2024
A. A.
7 Aug 2024
Verified review
Collected and verified by Verified Reviews
As yet to use park - limited experience to report
Experience from: 20 Aug 2024
A. A.
6 Aug 2024
Verified review
Collected and verified by Verified Reviews
Hard to find parking but easy to setup and pay!
Experience from: 26 Jul 2024
A. A.
6 Aug 2024
Verified review
Collected and verified by Verified Reviews
…..
Experience from: 30 Jul 2024
A. A.
6 Aug 2024
Verified review
Collected and verified by Verified Reviews
I have used this platform multiple times, and it was never recognised on the site where I parked. I always had to chat with personnel on-site, who don't always speak English and try to sort out something they wanted to avoid.
Experience from: 26 Jul 2024
A. A.
5 Aug 2024
Verified review
Collected and verified by Verified Reviews
Reservation and payment easy, codes worked great. Parking was very safe
Experience from: 25 Jul 2024
A. A.
5 Aug 2024
Verified review
Collected and verified by Verified Reviews
There wasn't a single empty space in the reserved numbers there. Customer service was unresponsive, we missed the Olympic games we booked and had to find a new parking lot. Worst experience ever.
Experience from: 28 Jul 2024
A. A.
5 Aug 2024
Verified review
Collected and verified by Verified Reviews
it is a litlle bit confuse to select de park on the site
Experience from: 28 Jul 2024
A. A.
5 Aug 2024
Verified review
Collected and verified by Verified Reviews
It was easy to find parking facility!
Experience from: 5 Aug 2024
A. A.
5 Aug 2024
Verified review
Collected and verified by Verified Reviews
Good….
Experience from: 28 Jul 2024
A. A.
4 Aug 2024
Verified review
Collected and verified by Verified Reviews
In advanced everything went smooth. But because of the Olympics the parking wasn’t easy to access. When we came back around 23:00h. The code did not work! This happened also to other people which were there. The number of Onepark wasn’t working at night. Thanks to another security whom I called by the intercom next to Onepark the door went open. And we could leave.
Experience from: 23 Jul 2024
A. A.
4 Aug 2024
Verified review
Collected and verified by Verified Reviews
Info if very complete. One little problem in Alicante (2x) with exit procedure: 1st time didn't recognise number plate. Yesterday couldn't read QR-code. Fortunately there is always personel around.
Experience from: 27 Jul 2024
A. A.
4 Aug 2024
Verified review
Collected and verified by Verified Reviews
Very easy to use.
Experience from: 11 Sept 2024
A. A.
4 Aug 2024
Verified review
Collected and verified by Verified Reviews
Easy to navigate and book
Experience from: 26 Oct 2024
A. A.
4 Aug 2024
Verified review
Collected and verified by Verified Reviews
Information about the parking fees should be more explicit. I paid 41€ for the first day while I could have paid 95€ for the whole month
Experience from: 27 Jul 2024
A. A.
4 Aug 2024
Verified review
Collected and verified by Verified Reviews
Booking online was easy, my flight was early 03.45, but the representatives answered the phone promptly, spoke good English and picked up the vehile quickly. On my return it was just as efficient. Very impressive, took the stress out of airport parking. Would recommend.
Experience from: 22 Jul 2024
A. A.
3 Aug 2024
Verified review
Collected and verified by Verified Reviews
Everything was good.
Experience from: 22 Jul 2024