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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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L. A.
10 Oct 2024
Verified reviewPick up and drop off was easy. A trolley stop is close by for transportation directly to the city center.
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R. A.
9 Oct 2024
Verified reviewSimple and quick to reserve using previously registered info, with rates competitive to on airport parking.
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M. R.
9 Oct 2024
Verified reviewVery good
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B. B.
9 Oct 2024
Verified reviewSeemingly straightforward online booking turned out to be very misleading. Paid twice for parking when garage didn’t recognize paid reservation
Reply from Onepark.co
Dear Barbara,, Thank you for your feedback on your Onepark experience. We would like to know more so that we can better assist you. Please contact us at [customer.service@onepark.co](mailto:customer.service@onepark.co) with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark
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P. T.
9 Oct 2024
Verified reviewVery Easy process
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L. M.
9 Oct 2024
Verified reviewWould not take my car. It’s not big. But attendant said it was too big.
Reply from Onepark.co
Dear Louis,, Thank you for your feedback on your Onepark experience. We would like to know more to better assist you. Please contact us at customer.service@onepark.co with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark
Reply from Onepark.co
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Show exchanges Hide exchanges -
M. Τ.
9 Oct 2024
Verified reviewEverything was perfect and some of them with good prices
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D. K.
9 Oct 2024
Verified reviewExcellent service easy to book online and very flexible if flights delayed
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Y. T.
9 Oct 2024
Verified reviewThe address for the pedestrians wasn't clear and the code that I got was wrong.
Reply from Onepark.co
Dear Yaron, We are sorry to hear that the parking facilities did not meet your expectations. Although Onepark is neither the owner nor the operator of the parking lot, we will not fail to pass on your comment to those responsible. We would like to reassure you: we take all feedback from our customers very seriously. Each comment is carefully read and we take it into account to improve the services offered by our partners. We sincerely hope to have the opportunity to offer you a better experience in the future. Best regards, Loïs from Onepark
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M. A.
9 Oct 2024
Verified reviewEverything was fine except the code for getting into the parking was not working and we had to wait until someone from inside opened the door to get back inside our vehicle
Reply from Onepark.co
Dear Mufassir, Thank you for your feedback, and we’re glad to hear that most of your experience went smoothly. We apologize for the inconvenience with the entry code not working. In situations like this, please remember that our team is available 24/7 via a toll-free number to assist you at any time. We’re always here to help in case of emergencies or any issues you might encounter during your reservation. We hope to welcome you back for a seamless experience in the future. Kind regards, Loïs from Onepark
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S. N.
9 Oct 2024
Verified reviewI couldn’t use my booking and paid another parking fee. I mean twice payment in one time.
Reply from Onepark.co
Dear Satoshi, Thank you for your feedback on your Onepark experience. We would like to know more to better assist you. Please contact us at customer.service@onepark.co with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark
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C. M.
9 Oct 2024
Verified reviewWe had an issue getting into the car park, but staff was super fast, helpfull and friendly. Any time again :-)
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M. V.
9 Oct 2024
Verified reviewVery satisfied
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P. R.
9 Oct 2024
Verified reviewvery appreciative of the flexibility to leave the car early
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H. V.
9 Oct 2024
Verified reviewHet boeken ging wel goed maar toen ik wat wilde veranderen ging dat lastig. De code die ik gekregen had werkte niet. Telefonisch contact opgenomen. Dit duurde erg lang voordat ik iemand aan de lijn had. Deze persoon sprak geen Nederlands.
Reply from Onepark.co
Beste klant, Hartelijk dank voor uw feedback. Het spijt ons zeer dat u moeilijkheden heeft ondervonden bij het wijzigen van uw reservering en dat het lang duurde om telefonisch contact op te nemen. Onze excuses ook voor het feit dat onze agent geen Nederlands sprak. Wij willen u laten weten dat onze klantenservice 24/7 beschikbaar is en dat onze medewerkers Frans, Engels en Spaans spreken om u zo goed mogelijk van dienst te kunnen zijn. Wij hopen u in de toekomst een betere ervaring te kunnen bieden. Met vriendelijke groet, Het Onepark Team
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M. '.
9 Oct 2024
Verified reviewWe had a difficult time convincing the guard that we paid and had a right to park, we had an even more difficult time to be allowed out of the parking house, took us more than 30 minutes.
Reply from Onepark.co
Dear Mireille, Thank you foryour feedback. We sincerely apologize for the inconvenience you experienced during your visit. It is certainly not the level of service we strive to provide. We understand how frustrating it must have been to convince the guard and then face additional delays when leaving the parking facility. Please know that we are taking this feedback seriously and will work with the parking operators to ensure smoother and more efficient processes in the future. We hope to have the opportunity to serve you again under better circumstances. Kind regards, Loïs from Onepark
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M. E.
9 Oct 2024
Verified reviewVery easy to make a booking
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N. S.
4 Oct 2024
Verified reviewReally easy to book
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P. G.
4 Oct 2024
Verified reviewVery good parking
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P. V.
4 Oct 2024
Verified reviewEasy to book and/or make adjustments
Reviews displayed in chronological order
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