Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 115 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

407 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

S. S.
1 May 2025
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Top Lage, da unsere Unterkunft in der Nähe war. Machte einen sicheren Eindruck.
Experience from: 21 Apr 2025
R. S.
1 May 2025
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The one park at hotel renaissance arc de triomphe was very convenient to park. There is a metro closby to go anywhere in the city. Also the employees at the hotel were warm and helpful to find our way during entry and exit.
Experience from: 20 Apr 2025
M. R.
1 May 2025
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Es muy sencilla la aplicación y me gusta mucho poder volver a reservar los mismos parkings de manera tan sencilla.
Experience from: 25 Jun 2025
O. A.
1 May 2025
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Everything went well without ay problem
Experience from: 23 Apr 2025
D. H.
1 May 2025
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Very easy to use website that allowed me to book our parking.
Experience from: 6 May 2025
D. K.
1 May 2025
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We paid for the summit and we reached only the second floor although summit was open. 4 persons we paid 290€ for the summit but we got only to the second stage which normally cost only 90€ for 4 persons. Unacceptable. I wait now for full refund because we just wanted to go to the summit and nowhere else.
Experience from: 19 Apr 2025
A. S.
30 Apr 2025
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It's easy and very comfortable.
Experience from: 18 Apr 2025
S. M.
30 Apr 2025
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Good experience
Experience from: 21 Apr 2025
A. S.
30 Apr 2025
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very gogod service. i would recommend
Experience from: 19 Apr 2025
B. M.
30 Apr 2025
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Everything went well, no hitches or problems.
Experience from: 21 Apr 2025
B. C.
30 Apr 2025
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easy booking
Experience from: 19 Apr 2025
A. T.
30 Apr 2025
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Good service. Easy boeking. Good instructions.
Experience from: 20 Jun 2025
M. L.
30 Apr 2025
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Booking for France. The time options were am/pm rather than 24hr format, so I was never sure whether my 1200 arrival was correctly booked. Had to switch to French model for clarity. The registration number of the car .. UK didn't feature on the drop down menu, so I was 'autre'. This cost time and was frustrating, so far from ideal. I also wanted to know if I would be OK to arrive early, road conditions & ferries being unreliable. Plenty of info on overstaying, nothing about early arrival. Not useful. The payment security procedure was more byzantine than usual: open my card app, confirm payment, then return to Onepark and key in my details again.
Experience from: 25 Jul 2025
G. O.
30 Apr 2025
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The reservation doesnt work, no getting in, no getting out, always trouble, very bad service !
Experience from: 18 Apr 2025
S. K.
30 Apr 2025
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The online booking barcode is not getting read at the entrance machine. We had to get a new ticket. The machine is not user friendly for scanning the code from mobile. Also we had to waster more time to find the office place where they give us a card with giving the time validations. Overall the location is main and safe
Experience from: 18 Apr 2025
M. G.
30 Apr 2025
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Todo bien
Experience from: 18 Apr 2025
B. H.
30 Apr 2025
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Everything worked well
Experience from: 18 Apr 2025
I. D.
27 Apr 2025
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Very easy to book
Experience from: 29 Jun 2025
M. S.
27 Apr 2025
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Booking was easy and fast. With the ZTL in Paris, an improvement on the information provided about the parking garage would be details on the best route to the parking garage.
Experience from: 29 Apr 2025
B. G.
27 Apr 2025
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Good covered parking near the center
Experience from: 22 Apr 2025