Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 093 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

403 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

76 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

Miriam T.
19 Dec 2025
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Easy to use app. Difficult to make decisions on best place to park.
Experience from: 4 Mar 2026
Manish N.
18 Dec 2025
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I am very disappointed with the service as the code did not work on the day of Parking. They did not pick the call to help. It was raining and i could not find other parking on the busy streets of Paris. The same issue happened with my other friends when I shared my experience.
Experience from: 7 Dec 2025
C. N.
16 Dec 2025
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super pratical
Experience from: 9 Dec 2025
Diego G.
16 Dec 2025
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Seguro, rápido y sin problema
Experience from: 5 Dec 2025
Patrik K.
16 Dec 2025
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Too small garage, you can’t even drive inside
Experience from: 4 Dec 2025
A.h. D.
16 Dec 2025
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Your website needs an update.
Experience from: 15 May 2026
Andre V.
16 Dec 2025
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Very easy to access, good explanation in email with procedure to follow
Experience from: 5 Dec 2025
S. K.
15 Dec 2025
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Great service, easy to reserve parking where and when I need it.
Experience from: 22 Dec 2025
Hemang P.
15 Dec 2025
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As always, perfect app to find parking near airport.
Experience from: 6 Dec 2025
Matthias S.
15 Dec 2025
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When I wanted to sélect arrival date and time, in must of the cases, the girls to change were out of the screen area and there was no ways to scroll. It took me 15-20 attempts to enter dates and times.... and it is still not clear to me how to do it.
Experience from: 17 Dec 2025
Kati S.
14 Dec 2025
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Easy to use.
Experience from: 25 Dec 2025
Philip N.
14 Dec 2025
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Would NEVER use again - paid and booked, turned up to be told by very rude Spanish people, the carpark is overbooked and I couldn't park there. Showed them my booking and proof of payment and they advised they had told onepark to stop booking cars in but they hadn't listened - still waiting for a refund, which lets be honest I'm not going to get! DON'T USE
Experience from: 5 Dec 2025
Emma N.
13 Dec 2025
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Onepark communications were good. However the shuttle to the airport took more than half an hour to arrive at Novotel, and I ended up missing my flight.
Experience from: 5 Dec 2025
Leon V.
13 Dec 2025
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Drop off close to station. Friendly guy. Accurate.
Experience from: 18 Jan 2026
Steffen F.
11 Dec 2025
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Great!
Experience from: 26 Dec 2025
Mark W.
11 Dec 2025
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Previous pricing has been very reasonable for outdoor parking .... this booking is nearly 3 times as much
Experience from: 12 Dec 2025
Margaret H.
11 Dec 2025
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Great service
Experience from: 2 Dec 2025
Jeroen S.
11 Dec 2025
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Address was easy to find, codes were correct, and signage inside the parking garage were easy to follow to ensure one parks in the correct spots. Signs on how to exit on foot or car were also clear! This garage had it right!
Experience from: 2 Dec 2025
K. C.
11 Dec 2025
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J'ai stationné ma voiture au parking Indigo-Marché Saint-Germain le 29 novembre, mais à ma sortie, la réception ne m'a pas remis de ticket prépayé et j'ai tout de même payé 20 euros. Merci de me rembourser la somme de 31,20 euros. Merci
Experience from: 29 Nov 2025
Cinzia G.
11 Dec 2025
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Prenotazione molto facile da gestire. Veloce ed efficiente. Pagamento OK. Velocità nella conferma
Experience from: 10 Dec 2025