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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Cynthia V.
15 Jan 2026
Verified reviewI had the message saying my transaction had failed, but got the activation mail after all. I used the English interface, but had mails in French. The system did not accept the correct writing of my surname.
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Katherine O.
14 Jan 2026
Verified reviewThe ease of checking in and ability to update the arrival times and adjust my reservation. Price too steep tho for me
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Sharon U.
14 Jan 2026
Verified reviewIt seems easy enough to book on line thankyou
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Wilbert H.
14 Jan 2026
Verified reviewMissing dutch payment methods or google pay
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Nathaniel R.
14 Jan 2026
Verified reviewThe site was easy but the parking garage was not accessible when we got there and there was no one to talk to. Had to pay for the parking at another lot so total waste of &&
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Alexander T.
13 Jan 2026
Verified reviewIt looks like safe parking. The price is ok. Online service worked great.
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Mark L.
13 Jan 2026
Verified reviewVery easy to follow.
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Philippa K.
13 Jan 2026
Verified reviewAbsolutely useless customer service when I had to prolong my stay. I rang from abroad. The phone call was never answered nor my email. In the end, I booked a new stay in the same car park and crossed my fingers that was the correct approach to take. Directions for getting in and out of the building lacked clarity. Couldn’t find the building itself because it was wrapped in plastic which made it look like a demolition site. The car entry I took didn’t have a code box so I was lucky someone was exiting which meant the door was opened for me and on foot the exit inside wasn’t marked. Lighting inside was really dim too. Also it wasn’t clear that there were two sets of parking place numbers per floor. I went round twice before I discovered the 3xx. Very very disappointing experience. Scary even because I wasted so much time trying to find my way in and out that I could have missed my flight. I would not like to have to collect my car late at night. Will I ever find the entry to the building again?
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Kai H.
13 Jan 2026
Verified reviewEasy way for booking
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Ralf S.
10 Jan 2026
Verified reviewAll went very well. Fair price, good service, no issues, Thank you.
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Riccardo N.
10 Jan 2026
Verified reviewEasy to use and good price
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Dennis E.
10 Jan 2026
Verified reviewActually the car park where I booked, was overbooked and only thanks to the Hotel Staff was it possible to park there. We had to move a lot of Stuff away and around to make a space free for me to fit my car in. I´d payed for multiple exits and entrances, but I left the car where it was, once I got the parking space. It was not a good experience to find out your parking space which you thought was save isn´t, after a six hour drive.
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Guillaume D.
10 Jan 2026
Verified reviewWonderful experience. Great value for money and amazing service. We arrived a bit too late and the staff helped us out without surcharge. We'll return there for sure.
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Michael P.
10 Jan 2026
Verified reviewDifficult to find the hotel by entering the name on your website.
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Thomas S.
10 Jan 2026
Verified reviewImpossible to extend my booking, had to make a new booking for the extra days
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Carlos V.
10 Jan 2026
Verified reviewSame like last year. Everthing went as planned. Can’t think of antthing that should be better. Keep up the good work
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Jose L.
10 Jan 2026
Verified reviewEasy to book and cheaper than the parking's website .
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Daniel L.
10 Jan 2026
Verified reviewSimple and efficient!!!
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Agnieszka Z.
9 Jan 2026
Verified reviewBooking of the car park was easy . However, the car park itself disaster. Very narrow, tight spaces. Other people parked their cars on two spaces, leaving me without space to park. After 20 min waiting, someone left and I was able to park my car. So not recommended parking at NH Collection Barcelona Podium Hotel car park.
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Sahin K.
9 Jan 2026
Verified reviewI tried to cancel the parking 2 hours before but it wasn’t possible. That means I payed without using the parking. There were problems with the system.
Reviews displayed in chronological order
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