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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Eike P.
5 Jun 2026
Verified reviewI paid for leaving my car there and my windows were destroyed! The parking garage is in a central place at the most important station. It is normally not easy to access from outside, but someone still broke two windows of my car. The staff could not be found and they were not helpful. Nobody helped me. The only thing they said was: “Please go to the police.” There are security cameras there, but they were not helpful. The parking garage is really terrible. Also, it is very narrow and tight.
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Akio K.
5 Jun 2026
Verified reviewGood price Easy to use Easy to find Easy to park
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Filip K.
3 Jun 2026
Verified reviewExcellent way to find out the best offer for parking
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Bladimir jair M.
3 Jun 2026
Verified reviewI paid 12€ moro even I had booked on the website 13.80 12
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Celso S.
3 Jun 2026
Verified reviewthere was nobody at the reception of the parking lot to make the ticket exchange, it was necessary to call a servant through the help button, however that person did not speak english so there was very disturbing moment to get things worked out
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Phyllis H.
3 Jun 2026
Verified reviewHad to change my arrival time & found it very easy to do
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Jacqueline C.
2 Jun 2026
Verified reviewAll positive once we were inside. We had help with working out things once inside. The only negative is knowing if you turn up even one minute early the automated barrier doesn’t work!!
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Jacques M.
2 Jun 2026
Verified reviewNot paid for what I selected, and I do not like to leave my credit card information when is not necessary, and this is very expensive for parking a car at a hotel!!
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Mark R.
2 Jun 2026
Verified revieweasy to use app,
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Fiona M.
2 Jun 2026
Verified reviewI would give you 5 stars but I always have an issue at the Car Park I use in Paris. The camera never recognises our registration even though we are fully registered with you! I have to get the parking attendant to let us in and out and proove we have booked a space. Apart from that the garage is wonderful.
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Fiona C.
2 Jun 2026
Verified reviewVery easy to book on the app.
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Andre A.
2 Jun 2026
Verified reviewEasy to navigate and book plus easy to pay online
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Pierluigi B.
2 Jun 2026
Verified reviewVwey easy procedure. Third time that I use Onepark for my reservations!
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Eric S.
2 Jun 2026
Verified reviewBooking was confirmed and paid. But not reservation transferred. No parking available. Thank you - for nothing.
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Mitchel C.
28 May 2026
Verified reviewSite is easy to use, and photos are very good
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Carel L.
28 May 2026
Verified revieweasy
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Richard M.
28 May 2026
Verified reviewNever any problems
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Severine N.
28 May 2026
Verified reviewVraiment très bien, le système de code a fonctionné sans problème et nous avons utilisé l'accès via l'hôtel où nous avons pu utiliser les toilettes et le personnel était très accueillant. Les places de parking étaient tout à fait correcte. À refaire sans hésiter.
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Andre K.
28 May 2026
Verified reviewAlles bestens
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Gail B.
28 May 2026
Verified reviewLocating the facility was good with the navigator. Location near Versailles was excellent, right down the street. What level to park on in the garage is not very clear as there are a couple of different hotels using this site. As far as getting out by going into the hotel for a code, they seemed unaware of how that works. The First Gentleman sent us back out the front door and in the wrong direction and we got lost. We went back to the desk and a different gentleman literally walked us to the elevator around the corner inside the hotel, took us down and walked us to where we needed to go to find our car. He was a life saver! The gate opened automatically to let us out so assuming our license plate triggered that, no intercom necessary. The rate was €13.80 for 5 hours which was great!
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