Go to website
Review Summary
naturalworldeco-shop comes across as a brand people return to for its comfortable shoes, easy ordering, and fast shipping. Several customers describe the products as beautiful, great quality, and exactly as expected, with some saying they now own several pairs.
Delivery
"Easy to find the items that you want and quick dispatch and delivery."
"Great shoes for summer! Fast and accurate shipping."
"Everything excelllent. Fast shipping. Greetings from Austria 🇦🇹"
Digital experience
"This is the third purchase I have made and navigating the site is very easy. I have not been disappointed with any of the purchases (6 pairs of…"
This is the third purchase I have made and navigating the site is very easy. I have not been disappointed with any of the purchases (6 pairs of shoes!) They are so comfortable and great value.
"The shop was fine, it was easy enough to find the product I wanted."
"Easy to find what you want, and the website looks refreshing"
Choice
"Wide selections of nicely made shoes of well materials, many that would bring a better and natural comfort for your feet!"
"Easy to navigate - lots of options ❤️ I have several pairs already 👍🏼"
"Ordering is super easy and delivery is fast, they only issue is having lots of choice of nice models in great colours 😉"
Team expertise
"Always a pleasure dealing with a company that knows what it is doing and that provides really good products that you can rely on"
"Profisional service and support"
"Very good, great service. I would recommend."
Responsiveness
"Friendly customer service that responds quickly, fast shipping, and reliable delivery."
"Fast service"
"My UK order went smoothly. Customer service were efficient in replying when I needed a tracking update. Very happy with the service provided."
-
A. A.
26 Nov 2022
Verified reviewEntrega rápida
-
A. A.
25 Nov 2022
Verified reviewNatural World makes exceptional quality shoes that look good, last a long time and are sustainably made.
-
A. A.
24 Nov 2022
Verified reviewEverything went fast and smoothly.
-
A. A.
23 Nov 2022
Verified reviewBeautiful, very warm and confortable
-
A. A.
23 Nov 2022
Verified reviewOn time and I received updates all along the process. I recommend :)
-
A. A.
22 Nov 2022
Verified reviewThe delivery was really quick and as expected.
-
A. A.
20 Nov 2022
Verified reviewvey good
-
A. A.
16 Nov 2022
Verified reviewVery easy to order and fast shipping. Will order again for sure.
-
A. A.
15 Nov 2022
Verified reviewExcellent
-
A. A.
15 Nov 2022
Verified reviewA very good experience
-
A. A.
14 Nov 2022
Verified reviewexcellent delivery time and very satisfied with my purchase
-
A. A.
11 Nov 2022
Verified reviewexcelent service and communication
-
A. A.
11 Nov 2022
Verified reviewOrdered a gift card 2 weeks ago and still waiting for the gift card!
Reply from Natural World Eco
Sorry for the missunderstanding. You should have gotten an email with the PDF of the gift card. It is an online card so we dont ship anything. Please free to contact us if you have further questions. Thank you!
-
A. A.
5 Nov 2022
Verified reviewExcellent! Good and clear communication. I keep coming back to this site for shoes.
-
A. A.
3 Nov 2022
Verified reviewGreat selection and good ethics
-
A. A.
3 Nov 2022
Verified reviewExcellent quality and perfect fit, very happy.
-
A. A.
3 Nov 2022
Verified reviewWonderfully longlasting shoes.
-
A. A.
29 Oct 2022
Verified reviewDespite return information included in the confirmation email (and mentioned on the website) the returns link takes you to a page which states that returns from the UK aren't available. It's intentionally misleading, and I would have thought illegal. You are likely left with a item of clothing that you can do nothing about other than give to charity. Time and money wasted. I would rate lower if I could.
Reply from Natural World Eco
Hi Daniel. Thank you for your email and sorry that you didnt read properly. On the email just says that If once you get the package you are not satisfied with it, you can manage the return of the same through our website or in the following link. The link takes to the page where it give you the information that you can ship the package on your own but not for free as we dont have FREE returns option. It is really clear on the terms and conditions and when on the website there is NO place where you can read that we offer that. So you could also ask before buying if we do have free returns option. Thank you
Reply from A. A.
Yes as I mentioned, the email contains a link. And when clicking on this link you are taken to the returns page on your website which says - 'We do not accept returns or exchanges from UK.' It DOES NOT say on this page that you accept returns on the condition that the customer pays. I would happily pay for the postage, but if I get the customs tax wrong and leave an amount unpaid, then I will lose the item and have wasted even more money.
Show exchanges Hide exchanges -
A. A.
29 Oct 2022
Verified reviewEasy to order, quick delivery, perfect!
-
A. A.
27 Oct 2022
Verified reviewThey have different versions of their online UK returns policy which is extended misleading.
Reply from Natural World Eco
Hi Kate. We didnt allow you to request the return as in UK we dont offer free returns so that is why you are leaving this review, which is quite unfair as it is clearly stated. If you didnt read it before purchasing is not on our hand. Thank you!
Reply from A. A.
Your statement is clearly untrue, I have a screenshot taken from phone, that states in your terms/conditions section of UK webpage stating that you do offer free returns. I did notice that some of your other webpages available do state there is no free returns in UK,. How is the customer supposed to know which one is accurate? If you state you do free returns which some webpages say you do then you are obliged to meet that obligation.
Reply from Natural World Eco
Sorry but it is not untrue. We sent also the screenshot highlighting the quote and you didnt read it completely. You just read the first quote and then you told us that you were not going to read the full page... We dont offer free returns on the Italian islands, UK and USA and this is really clear on the website. We told you that you can send the package on your own and we will refund the order. If you have further questions please feel free to send us an email. Thank you!
Reply from A. A.
A customer should not have to read past the first statement which is untrue, inorder to find more reliable information further down the page! It is ridiculous and misleading!
Show exchanges Hide exchanges
Reviews displayed in chronological order
Contact
Go to website
Certification
