What do Internet users think about mysushishop.co.uk ?

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty. Customers also mention poke bowls, sushi platters, yakisoba, hand rolls, and sharing boxes, with praise for good value and regular service at the counter. A few reviews note problems such as late delivery, missing items, a user-unfriendly app, and one tempura roll that was softer than expected. Mysushishop gathers mostly positive reviews with 2124 reviews published in total and an average rating of 4.4 stars.

Reviews for Mysushishop.co.uk

Total: 2 124 reviews since 08/03/2016

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4.4

Based on 108 reviews from the last 12 months

5

64%
4

16%
3

9%
2

6%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty.

This summary is AI-Generated

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Helpful?

Friendliness & courtesy

40 reviews mention our friendliness and courtesy, with 95% positive feedback.

"The staff in South Kensington is always nice, friendly and efficient. The food is great!"

"The service is always amazing, and the staff are lovely and friendly."

"Good guy served cheerful and professional"

Team expertise

24 reviews mention our team's expertise, with 92% positive feedback.

"Lovely tasty sushi. Friendly service and helpful."

"Excellent Customer service from Colombian lady and great food"

"great food - friendly service - helpful staff"

Responsiveness

11 reviews mention our responsiveness, with 91% positive feedback.

"Kind staff"

"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"

"Staff are always friendly,welcoming and professional"

1 ★

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5 ★

A. A.
24 Dec 2021
Verified review
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Very satisfied, like that the store is open pretty late and has top quality food
Experience from: 13 Dec 2021
A. A.
24 Dec 2021
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Very satisfied on food and delivery but I have asked for just a few soy sauces and no chopsticks and received a load of them which is juste a waste. Think about the environment…
Experience from: 12 Dec 2021
A. A.
24 Dec 2021
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I absolutely LOVE the staff @ the sushi shop In South Kensington. Extremely welcoming, helpful & sweet. It’s about the food & 110% about the people. Congrats on such an amazing team.
Experience from: 14 Dec 2021
A. A.
24 Dec 2021
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Amazing and a very happy son with his delicious lunch.
Experience from: 13 Dec 2021
A. A.
24 Dec 2021
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Very
Experience from: 9 Dec 2021
A. A.
24 Dec 2021
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Very tasty and fresh
Experience from: 11 Dec 2021
A. A.
24 Dec 2021
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Food is always fresh and appreciate free delivery and being able to buy e ouch for one person. You are my go to sushi place.
Experience from: 11 Dec 2021
A. A.
24 Dec 2021
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1hour late and rude when phoned to enquire where delivery had got to
Experience from: 8 Dec 2021
A. A.
24 Dec 2021
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Sushishop is the best sushi maker in Richmond
Experience from: 11 Dec 2021
A. A.
18 Dec 2021
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Yes!
Experience from: 7 Dec 2021
A. A.
18 Dec 2021
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I was very disappointed with the food; the rice was dry which means that the sushi were not freshly made and that my order stayed in a refrigerated environment for too long. The rolls filled with too much cream cheese were absolutely disgusting.
Experience from: 5 Dec 2021
A. A.
18 Dec 2021
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The food was delicious but customer service leaves to desire... Not a welcoming smile, just an exasperated face every time... When you've had a long hard day and want to treat yourself to some luxurious items, a smile and a friendly face can go a long way... Not sure I'll come back because of that... You are made to feel like you are annoying, you need to repeat things and now I need to check my bag every time, which I never used to do, to check if the sauces, wasabi and ginger were there as on several occasions in the past they weren't there and caused a huge disappointement to the family and guests.
Experience from: 2 Dec 2021
A. A.
18 Dec 2021
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Very satisfied
Experience from: 5 Dec 2021
A. A.
18 Dec 2021
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I am used to the french version, the English one tasted better
Experience from: 2 Dec 2021
A. A.
3 Dec 2021
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It was delicious
Experience from: 1 Dec 2021
A. A.
3 Dec 2021
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Hate your frustrating system it is always difficult to use which is why I rarely use it, you have lost lots of buisines from me because it is so cumbersome. food is always fantastic and everyone enjoys.
Experience from: 1 Dec 2021
A. A.
2 Dec 2021
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Best chefs and best staff at the front of of house of sushi shop
Experience from: 30 Nov 2021
A. A.
2 Dec 2021
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Great it’s a super tasty bowl of healthy food
Experience from: 30 Nov 2021
A. A.
30 Nov 2021
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Half of my order was missing at delivery, though the delivery person came back with the other half promptly. When ordering, there is an option for chopsticks, wasabi etc. I had asked for not chopsticks as I have too many at home and don't want to keep throwing them away as it is unnecessary waste, and I opted out of wasabi and ginger which I don't like and again otherwise throw away, yet I wad given two of each. If nobody reads it, why give the option. Prices for skewers are extremely high, and it would be nice to have mixed menus that match those at sushi restaurants in France since Sushi Shop comes from Paris. (And many of us Frenchies would like to find similar menus to those in France)
Experience from: 28 Nov 2021
A. A.
28 Nov 2021
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It was generally nice but the rice in the roll was not well cooked or tasty
Experience from: 26 Nov 2021