What do Internet users think about mysushishop.co.uk ?

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty. Customers also mention poke bowls, sushi platters, yakisoba, hand rolls, and sharing boxes, with praise for good value and regular service at the counter. A few reviews note problems such as late delivery, missing items, a user-unfriendly app, and one tempura roll that was softer than expected. Mysushishop gathers mostly positive reviews with 2124 reviews published in total and an average rating of 4.4 stars.

Reviews for Mysushishop.co.uk

Total: 2 124 reviews since 08/03/2016

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4.4

Based on 108 reviews from the last 12 months

5

64%
4

16%
3

9%
2

6%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty.

This summary is AI-Generated

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Friendliness & courtesy

40 reviews mention our friendliness and courtesy, with 95% positive feedback.

"The staff in South Kensington is always nice, friendly and efficient. The food is great!"

"The service is always amazing, and the staff are lovely and friendly."

"Good guy served cheerful and professional"

Team expertise

24 reviews mention our team's expertise, with 92% positive feedback.

"Lovely tasty sushi. Friendly service and helpful."

"Excellent Customer service from Colombian lady and great food"

"great food - friendly service - helpful staff"

Responsiveness

11 reviews mention our responsiveness, with 91% positive feedback.

"Kind staff"

"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"

"Staff are always friendly,welcoming and professional"

1 ★

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5 ★

A. A.
9 Nov 2022
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Amazing bunch of ingredients all in one bowl
Experience from: 22 Sept 2022
A. A.
9 Nov 2022
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Good
Experience from: 14 Apr 2022
A. A.
8 Nov 2022
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very satisfied
Experience from: 6 Nov 2022
A. A.
7 Nov 2022
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Wonderful food and the staff is incredibly nice
Experience from: 5 Nov 2022
A. A.
6 Nov 2022
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I love sushi shop. I’ve been a customer of your shop in Avenue Louise in Brussels when it opened years ago and continue to be a loyal customer since then. I must emphasise that the customer service in the London shops is so much better than the customer service in Avenue Louise or in Gar du Midi in Brussels where I often pass when I travel via Eurostar.
Experience from: 4 Nov 2022
A. A.
6 Nov 2022
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It was amazing!
Experience from: 4 Nov 2022
A. A.
6 Nov 2022
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Poorly made sushi - falling apart. Tiny pieces. Generally an unsatisfying meal.
Experience from: 2 Nov 2022
A. A.
6 Nov 2022
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Amazing
Experience from: 27 Oct 2022
A. A.
6 Nov 2022
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Staff welcoming, place tidy and clean. Staff went extra mile for me. Sushi well presented, packaging looked awesome. Had one Veggie Box (best vegetarian sushi never had) Chicken Gyoza and another two mixed boxes of sushi. Presentation looked great. The only thing I find a cons is the portions. (Yes, lots of sushi but quite small) But honestly, very very positive experience. 9.5 out of 10
Experience from: 30 Oct 2022
A. A.
6 Nov 2022
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you should put again the tuna sushi! so small now and not so fun :(
Experience from: 26 Oct 2022
A. A.
6 Nov 2022
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Delighted!
Experience from: 26 Oct 2022
A. A.
6 Nov 2022
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the workers are all very nice, and the food excelent
Experience from: 21 Oct 2022
A. A.
6 Nov 2022
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Amazingly! Staff were great & order was delicious.
Experience from: 21 Oct 2022
A. A.
6 Nov 2022
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I was satisfied
Experience from: 25 Oct 2022
A. A.
6 Nov 2022
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The overall ambiance in the store is one of rushed. The staff don’t appear to be very focused, constant orders coming in from apps & Deliveroo etc. No greeting, just quick query about what we wanted. Since the paper menus were removed the process of selecting menu items is clinical. There is no visual stimulation as it’s not possible to see what each item is, as before. The feeling is the business has become clinical and lost its passion for food. Much like a conveyor belt. Also the portions have decreased in size. Very sad.
Experience from: 21 Oct 2022
A. A.
6 Nov 2022
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Overall, very good. The Yellowtail has been out of stock for a while and they did call to tell me after I had ordered. Would make more sense to take it off the website, so people do not order something that is out of stoc
Experience from: 26 Oct 2022
A. A.
1 Nov 2022
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Delicious and delivered earlier than expected. When you’re hungry, that’s essential :)
Experience from: 18 Oct 2022
A. A.
1 Nov 2022
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The food was delicious and fresh. I’ve ordered the Sunday box before but I think the yellowtail wasabi made me unwell
Experience from: 16 Oct 2022
A. A.
1 Nov 2022
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I do not order from Sushi Shop as much as I would like as you only get points for pick-up and I always have delivery...
Experience from: 17 Oct 2022
A. A.
30 Oct 2022
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Very satisfied. The signature box especially was delicious, over my expectations. It's my third order and the sushi are on restaurant level. Pity it is not possible to eat in but just order or collect ! The delivery arrived in time even if on all the maps they suggest to come in through a gate that is closed. I have always to put in our deliveries instructions but they are still directed to the wrong place.
Experience from: 14 Oct 2022