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Review Summary
Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty.
Friendliness & courtesy
"The staff in South Kensington is always nice, friendly and efficient. The food is great!"
"The service is always amazing, and the staff are lovely and friendly."
"Good guy served cheerful and professional"
Team expertise
"Lovely tasty sushi. Friendly service and helpful."
"Excellent Customer service from Colombian lady and great food"
"great food - friendly service - helpful staff"
Responsiveness
"Kind staff"
"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"
"Staff are always friendly,welcoming and professional"
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A. A.
13 Mar 2023
Verified reviewWhilst the new packaging doesn't look so luxe (but still very well presented) its certainly more eco-friendly and great that you can easily re-cycle. Went for the 'make your own box to share' which is a great idea.
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A. A.
13 Mar 2023
Verified reviewthe best
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A. A.
13 Mar 2023
Verified reviewThe sushi was delicious! Packaging was also very nice.
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A. A.
13 Mar 2023
Verified reviewThe sashimi was not in good condition
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A. A.
13 Mar 2023
Verified reviewVery satisfied !
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A. A.
13 Mar 2023
Verified reviewMeet my expectations
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A. A.
13 Mar 2023
Verified reviewYes it is always good quality but they have forgotten my gift sushi !!!
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A. A.
13 Mar 2023
Verified reviewLovely
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A. A.
13 Mar 2023
Verified reviewexcellent
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A. A.
13 Mar 2023
Verified reviewThe food is always fabulous from here. I would wholeheartedly recommend Sushi Shop to anyone. Easy to order, a great selection and quick delivery.
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A. A.
13 Mar 2023
Verified reviewI received a notification on my phone about the Happy Box deal. We also ordered an extra box. I was then told on the phone it was "collection only". This was not clear on my phone message at all. I had to borrow a car to pick up my order and the road works in Richmond meant the whole journey to pick up the food was over half an hour. The lady in the shop didn't seem particularly sorry for this, when I told her, didn't smile a welcome and didn't make me feel your company cares. There are a lot of other Sushi places who do better.
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A. A.
13 Mar 2023
Verified reviewSome sushis had a very very thin salmon on top of them. I was able to see the rice through the salmon.
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A. A.
13 Mar 2023
Verified reviewVery satisfied thanks
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A. A.
13 Mar 2023
Verified reviewIn general I like the quality of the food, some products that I have tried for the first time were not to my liking (but that is personal taste)
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A. A.
6 Mar 2023
Verified reviewApp gave rider wrong address!
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A. A.
6 Mar 2023
Verified reviewOrder didn't go through. Had to go to store to order. Was told by the staff that Salmon tatami wasn't available. Staff could have been a bit welcoming and a lot more apologetic. It almost seemed as if my custom was unwanted.
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A. A.
6 Mar 2023
Verified reviewWould be good if there were some more fish choices not just salmon and one portion of tuna. Maybe less on the vegetable side but otherwise it’s great!!!
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A. A.
6 Mar 2023
Verified reviewthe food as always is wonderful but not sure why the credit i had on my app did not match the credit on my account when the staff logged in through the till. there was a difference of £0.01 and i did show the staff member on my phone but he only put through what he could see so why was there this discrepancy?
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A. A.
6 Mar 2023
Verified revieworder arrived as expected. It's a shame you don't get loyalty points when ordering delivery (only when picking up - change it, it would be great for customer retention)
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A. A.
19 Feb 2023
Verified reviewService with a smile
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