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Review Summary
Magimix is praised for a smooth online experience, with easy navigation, clear product information and a straightforward ordering process. Customers also mention swift delivery, careful packaging and useful communications that make the purchase feel simple and well handled.
Delivery
"Good deal. Quick delivery. Well packaged."
"Does everything I want it to do. Great Service. Fast Delivery"
"Easy to navigate and delivered swiftly in very good protective packaging"
Digital experience
"Easy to shop from."
"Bought on line - easy process"
"Easy to browse. Timely notifications. Prompt delivery. Prices reflected on market place."
Responsiveness
"Fast efficient service Thank you"
"Efficient service and speedy delivery of my new processor"
"Excellent customer service. Always came back to me in a very short time."
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M. M.
6 Jan 2025
Verified reviewNo problems
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S. S.
6 Jan 2025
Verified reviewOrdering was easy. We received a discount on the toaster in the black Friday sale and it arrived the next day via DPD.
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L. K.
6 Jan 2025
Verified reviewEasy process. Straightforward and quick delivery.
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M. T.
6 Jan 2025
Verified reviewHow can they fail to ship the item, twice?!
Reply from Magimix.co.uk
Thank you for your review. I do apologise for the inconvenience of not receiving your product. Please do contact the Customer Care Team via the red support button on the website, and they will investigate on your behalf. Jenny Magimix
Reply from Magimix.co.uk
Thank you for your review. I do apologise for the inconvenience of not receiving your product. Please do contact the Customer Care Team via the red support button on the website, and they will investigate on your behalf. Jenny Magimix
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P. E.
5 Jan 2025
Verified reviewIt doesnt give sufficient product information
Reply from Magimix.co.uk
Thank you for your review. Please do contact the Customer Care Team via the red support button on the website for help. Jenny Magimix
Reply from Magimix.co.uk
Thank you for your review. Please do contact the Customer Care Team via the red support button on the website for help. Jenny Magimix
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E. F.
2 Jan 2025
Verified reviewGood experience
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A. J.
2 Jan 2025
Verified reviewReceived the item and realised its too small so tried to exchange for bigger one. Filled the form but no one contacted me back. Horrible customer service. I really wanted to exchange it for one size bigger because It would be perfect for my kitchen but no reply from magimix.
Reply from Magimix.co.uk
Thank you for your review. We were sorry to read the form failed to send your details to us on this occasion. Please do contact the Customer Care Team via the red support button on the website as they will be more than happy to help where they can. Jenny Magimix
Reply from Magimix.co.uk
Thank you for your review. We were sorry to read the form failed to send your details to us on this occasion. Please do contact the Customer Care Team via the red support button on the website as they will be more than happy to help where they can. Jenny Magimix
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R. G.
2 Jan 2025
Verified reviewVery easy to order and glad that I did so directly with Magimix for the guarantee. Kept updated from order confirmation to delivery so very pleased with the service 👍🏻
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H. E.
2 Jan 2025
Verified reviewVery smooth ordering process. Delivery was left outside front door rather than shed as requested but I think that it the fault of the delivery company, not the store.
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S. B.
2 Jan 2025
Verified reviewEasy to navigate
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S. R.
1 Jan 2025
Verified reviewEasy to use and good comms
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A. T.
1 Jan 2025
Verified reviewOrder was easy and timely. No problems
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M. W.
1 Jan 2025
Verified reviewI bought the Magimix slicer on line having got a result on Black Friday, I was going to purchase on the Thursday but left it in the basket to discover it had been discounted by £30. The Magimix shopping site is easy to use and what I did like is being kept up to date with the delivery in conjunction with the delivery company. The whole on line shopping experience was easy and effective.
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S. B.
1 Jan 2025
Verified reviewThe experience of using the website was great and simple to used. Delivery was exceptional as I received my new processor within days of ordering it. Very efficient and pleasant transaction overall
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C. R.
1 Jan 2025
Verified reviewFirst class service.
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R. W.
1 Jan 2025
Verified reviewVery well laid out site
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P. B.
1 Jan 2025
Verified reviewFast efficient, and secure delivery from magimix means you do not have to worry about a thing !
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J. M.
1 Jan 2025
Verified reviewNot highly customer service is not very proactive
Reply from Magimix.co.uk
Thank you for your review. I was sorry to read you didn't receive the high level of customer service we aim to provide. Please do contact the Customer Care team via the red support on the Magimix website, and they will be able to help you further. Jenny Magimix
Reply from Magimix.co.uk
Thank you for your review. I was sorry to read you didn't receive the high level of customer service we aim to provide. Please do contact the Customer Care team via the red support on the Magimix website, and they will be able to help you further. Jenny Magimix
Reply from J. M.
I am still waiting the second usb every communication takes 48 hrs!! Really Jill Sent from my iPhone
Reply from J. M.
I am still waiting the second usb every communication takes 48 hrs!! Really Jill Sent from my iPhone
Reply from Magimix.co.uk
Thank you for your additional comments. During busy periods such as Black Friday and Christmas, the Customer Care team can run at the quoted maximum response time of 24hours. Thank you for your patience and understanding. Jenny Magimix
Reply from Magimix.co.uk
Thank you for your additional comments. During busy periods such as Black Friday and Christmas, the Customer Care team can run at the quoted maximum response time of 24hours. Thank you for your patience and understanding. Jenny Magimix
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C. B.
28 Dec 2024
Verified reviewShop was fine a little difficult to compare products
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S. V.
28 Dec 2024
Verified reviewWebsite was easy to use. Delivery time wasn't quick.
Reviews displayed in chronological order
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