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Review Summary
Magimix is praised for a smooth online experience, with easy navigation, clear product information and a straightforward ordering process. Customers also mention swift delivery, careful packaging and useful communications that make the purchase feel simple and well handled.
Delivery
"Good deal. Quick delivery. Well packaged."
"Does everything I want it to do. Great Service. Fast Delivery"
"Easy to navigate and delivered swiftly in very good protective packaging"
Digital experience
"Easy to shop from."
"Bought on line - easy process"
"Easy to browse. Timely notifications. Prompt delivery. Prices reflected on market place."
Responsiveness
"Fast efficient service Thank you"
"Efficient service and speedy delivery of my new processor"
"Excellent customer service. Always came back to me in a very short time."
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Robert B.
30 Dec 2025
Verified reviewSecond item bought on e-shop and did so again because they had a great Black Friday deal on which meant it was cheaper than anywhere else. Quick delivery and item arrived in perfect condition.
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Julia M.
30 Dec 2025
Verified reviewEasy to navigate site, some irritation with interface
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Rebecca W.
30 Dec 2025
Verified reviewAs above
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Kathryn C.
30 Dec 2025
Verified reviewThis was to replace a much cheaper food processor that sounded like a rocket taking off. This is like cchanging from a steam engine to a nuclear powered version. It’s quiet in comparison and so much more robust and high quality product. Expensive but hopefully with a brilliant guarantee in place, will last me for years
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Deborah E.
30 Dec 2025
Verified reviewGreat delivery time
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Antoine D.
30 Dec 2025
Verified reviewWebsite is straightforward enough. Comparison charts where helpful for us to ascertain which model we'd need.
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Becca L.
30 Dec 2025
Verified reviewMy item was delivered very quickly, in perfect condition.
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David S.
30 Dec 2025
Verified reviewGreat service great product
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Keith M.
30 Dec 2025
Verified reviewPurchasing the product was fine but actually receiving the product from DHL was a nightmare. The product was not delivered within the window specified, the delivery website did not update to reflect this so I could not organise redelivery as it only showed dates in the past. I was then told it would be delivered on the day in question, only for it not to arrive repeatedly. Some days I waited in only for nothing to show up. I couldn't remain in to wait for it - given this kept on happening. Then one day I got a phone call from a delivery driver who was lost. I told him repeatedly I wasn't in, to leave it with a neighbour or let me reschedule for another day. He said he'd return it to the depot only, for me to then receive an email saying I'd accepted delivery for the item; it was unreal. I rang my neighbours only to find out the driver had just dumped it on my doorstep in the rain. This order was not small, it wasn't cheap either, and was plainly very visible from the street. For a product that costs so much, the delivery experience doesn't come close to being appropriate. Magimix need to find a different delivery partner. This was meant to be a gift for a loved one, but I won't be ordering another product online from them while they're still using DHL.
Reply from Magimix.co.uk
Hi Keith, Thank you for taking the time to share your experience. We’re very sorry to hear how frustrating and stressful the delivery of your order was — this is absolutely not the level of service we expect for our customers, especially for a high-value item intended as a gift. While we’re pleased to hear the purchasing process itself went smoothly, it’s clear that the delivery experience with DHL fell far short. Missed delivery windows, inaccurate tracking information, being told an item was returned when it was in fact left unattended, and leaving a large, expensive product exposed in the rain are all completely unacceptable. We are aware that some delivery issues have arisen following the significantly increased demand during the Black Friday period. However, this does not excuse what you experienced, and we recognise that the service you received did not meet our expectations on this occasion. Please accept our sincere apologies for the inconvenience and disappointment this caused. Your feedback is extremely important to us and will be escalated internally, as well as shared directly with DHL, as part of our ongoing review of delivery partners. Thank you again for your honesty. We truly regret that this experience overshadowed what should have been a special purchase, and we hope we can regain your confidence in the future. Kind regards, Customer Care Magimix
Reply from Magimix.co.uk
Hi Keith, Thank you for taking the time to share your experience. We’re very sorry to hear how frustrating and stressful the delivery of your order was — this is absolutely not the level of service we expect for our customers, especially for a high-value item intended as a gift. While we’re pleased to hear the purchasing process itself went smoothly, it’s clear that the delivery experience with DHL fell far short. Missed delivery windows, inaccurate tracking information, being told an item was returned when it was in fact left unattended, and leaving a large, expensive product exposed in the rain are all completely unacceptable. We are aware that some delivery issues have arisen following the significantly increased demand during the Black Friday period. However, this does not excuse what you experienced, and we recognise that the service you received did not meet our expectations on this occasion. Please accept our sincere apologies for the inconvenience and disappointment this caused. Your feedback is extremely important to us and will be escalated internally, as well as shared directly with DHL, as part of our ongoing review of delivery partners. Thank you again for your honesty. We truly regret that this experience overshadowed what should have been a special purchase, and we hope we can regain your confidence in the future. Kind regards, Customer Care Magimix
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Elizabeth H.
21 Dec 2025
Verified reviewThe e-shop was easy to navigate which is essential for people like me.
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Stella F.
21 Dec 2025
Verified reviewSsimple to order and speedy delivery
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Dee T.
21 Dec 2025
Verified reviewWebsite fine but had issues with the delivery people… poor navigation!
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Craig S.
21 Dec 2025
Verified reviewAn easy way to buy quality.
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Anne M.
21 Dec 2025
Verified reviewVery easy to use
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Niral K.
21 Dec 2025
Verified reviewno issues
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Michele S.
21 Dec 2025
Verified reviewWebsite & delivery was easy and efficient
Reply from Magimix.co.uk
Hi Michele, We are glad to hear you found our website and delivery easy and efficient. Thank you for your purchase and please get in touch if you need any further assistance. Kind regards, Customer Care Magimix
Reply from Magimix.co.uk
Hi Michele, We are glad to hear you found our website and delivery easy and efficient. Thank you for your purchase and please get in touch if you need any further assistance. Kind regards, Customer Care Magimix
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Gillian D.
7 Dec 2025
Verified reviewVery straightforward website
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Rose A.
3 Dec 2025
Verified reviewNo problems!
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Russell M.
3 Dec 2025
Verified reviewGreat - easy and quick to deal with.
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Paul M.
1 Dec 2025
Verified reviewVery simple to navigate and purchase, fast shipping too!
Reviews displayed in chronological order
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